Elizabeth Arden Red Door

I work in the area and the beauty team is great - I've seen most of them for facials and waxing. Great value for money and great service.

I recently had a bikini wax there and it was almost completely painless. The hot wax was not too hot, and it worked! Ten days later and no in-grown hairs. The treatment was also done in a proper treatment room and I was given time to undress/redress. An extremely good treatment and extremely well priced. I am going back for a 'lighten up' facial this week and expect the same friendly, straightforward treatment.

I used to be a regular client at EA, as it was close to my work and reasonable. They had a fantastic Irish nail technician, but she has left and no one else is on a par. I went a couple of weeks ago for a mani/pedi and ended up complaining. It took me weeks to get my money back. I'll stick to Leighton Denny at Harrods, where I know I'll get a good job!

I completely agree with all the negative reviews submitted so far. I was given a pregnancy massage and hair/make-up as a gift for Christmas and, although Elizabeth Arden would never have been my brand of choice, I nonetheless expected high, albeit old-fashioned, standards. The reality could not have been further from this if it had tried: a very out-of-date environment (haven't Elizabeth Arden execs even looked at the quality of contemporary day spas out there?); indifferent and inept staff; poor hygiene; and not value for money. Come on EA, there are no excuses for such a shoddy place - it only reinforces the perception that you are a dying brand.

I treated my sister in February to a 'Life's an Experience' package. I was disappointed for her, as I had raved about EA having been before. We felt rushed and unimportant. We thought we would be in the same area having our manicures but for some reason that couldn't be arranged. The make-up session was rushed and we could have done the same ourselves. I have another friend who tells me she is thinking of visiting EA and I'm seriously thinking of telling her not to. It would take a lot of coaxing for me to come back.

I was really disappointed with my trip here. I had booked a 'Signature' massage, and there was nothing signature about it - the masseur completely skipped the consultation I was supposed to have and it was not 'tailored' to my needs as described at all. It was also cut short in time, despite the fact that there was a ticking clock right next to my head the whole time. I've had a lot of massages that cost less than half the price of here but were twice as good. I wouldn't go again.

I had an eyelash tint and came out with sore, bloodshot eyes. I thought they had blinded me! Dreadful.

There are better places to go to in central London in my opinion. The hygiene standards were not that great, and the company is not best represented by its staff.

Quite awful. The facial was not nice, the beautician had very bad garlic breath. The manicurist was good, but the room was dingy and uncomfortable. The place in general felt old, tired, and dirty. To top it all, the lady at the till tried to rip me off! Keep well clear!

Had a fab facial. Staff are wonderful. I've booked for another, a Christmas treat to myself (shhhhhhh... don't tell the hubby!)

All rooms were in the basement, which smelt of damp! All the therapists looked about 16, and the facial was no better than I get in Norfolk.

I had a bikini wax and was pleased with the results. My consultant was attentive and offered solutions for treatment of ingrown hair which I have a problem with. The staff are courteous and friendly and I would recommend my friends to go there, should they wish to treat themselves sometime.

I was very pleased with my experience. This is one of the best spa's I have visited. The staff are friendly and nothing is too much trouble. The seaweed wrap/body treament is great and the girl who applied it made me feel totally at ease. I will be returning!

I've had my hair done here for a few years- the cut and colour look fantastic. There was a new colourist who did an even better job than the last one- they all made me feel really special! And I agree all at a very reasonable price.

I actually get my hair done here - and they do a great job. The focus is really on getting your hair done right how you want it. Hair prices by London standards are quite reasonable.

I was disappointed by my experience here. I found the facial nothing special and my tour round the spa consisted of looking into a small room with tea and coffee and a side area for manicures/pedicures. Won't go back.

Facials in downstairs spa are very good. Agree pedicures/manicures done upstairs are very poor.

The best ever.

The worst pedicure I've ever had. The place looks shabby and tired and in great need of a makeover itself.

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