Richard Ward Hair & Metrospa

Worth every penny. Had not had my hair cut in over a year. Booked Richard, who spent ages over my hair and is a true genius. Everyone is friendly and customer service is great. Definitely worth the spend!

I used to visit Adam at Richard Ward for highlights. He seemed to understand what I wanted: light platinum highlights toning with my natural colour, and not too many of them. Then I was told I needed a full head and he completely went overboard. I came out with a head of disgusting, yellow highlights that looked really brassy and cost nearly £300. I was very disappointed and phoned Richard Ward several times to complain. He never phoned back and I kept being fobbed off by his
staff, who claimed he was travelling etc. etc. It was a shame because the salon is bright and friendly and in a very attractive location. Wonderful shampooing room and clean loos etc.

I find the review by hjoyce hard to believe. I've been to the salon for years and have always had a great experience. The staff are extremely pleasant - relaxed but professional. Nando always listens to what I would like and I always leave feeling satisfied and refreshed.

Couldn't disagree with the review below more. Perhaps this lady was having an off day herself? I too saw Nando, who can only be described as a hair genius - he's a fantastic hairdresser (in fact, they all are here). The one thing this salon is not is 'up itself'. Don't let this review put you off, this salon is the best in London.

Hadn't had my hair cut in a while and normally go to Michaeljohn but fancied a change. On booking I was guided to book with Nando. First impressions were not great as I was left waiting for 30 mins with people coming in to the waiting area every now and then to ask me who I was seeing. Nando was a massive disappointment; he really wasn't interested in my hair and kept bemoaning the fact that he had 'two more' after me. I really felt that he thought he was bestowing a great honour on me by cutting my hair. I specifically told him that I was growing out my fringe and he has for some reason cut one back in. Will not be going back to this bunch of prima donnas who should learn a thing or two about professionalism and customer service from the likes of Michaeljohn and John Frieda.

My sister and I treated ourselves to a visit to Richard Ward's salon before he moved, and booked him to do the cuts. To cut a long story short, we came out looking like convicts - worst haircuts ever! My sister has kept the pic to scare off muggers! Colour was terrible too.

However, having said that, I've been to new the salon and found the atmosphere great and the customer service faultless. Excellent senior stylists and the colourists are the best in London. Having visited and re-visited quite a number of top London salons (including Michaeljohn, Nyumba, etc), I can say Richard Ward's salon now tops the list.

I've been going to this salon for four years and I love it. I am always welcome, the customer service is faultless and both my colourist and stylist are excellent.

Tip: the more senior people are not always the best in the salon!

My daughter treated me for my birthday to a manicure, pedicure and wash and blowdry. It really was a fabulous experience! The buzz of the salon was so exciting and the team really made me feel special and pampered me completely. It was my first time being in a London salon and, although my other daughter has her own salon in Spain (which I love too!), this really was an experience to be had. It was a buzzy Friday afternoon, all the customers looked like they were enjoying themselves, and the entire salon team contributed to a great atmosphere all round. Well done to everyone and thanks for a wonderful afternoon.

This is the friendliest salon in London. All the staff were really welcoming and made me feel very special. I have also learned how to blow dry my hair properly for the first time in my life. Will definitely be going back.

I went to the salon for the first time this week and it was the best experience I have EVER had in a salon. The staff were all lovely and welcoming, and I didn't feel that awkwardness that you often feel in a new salon. It was worth every penny.

Clare is the best hot waxer in London. I feel like a new woman. Will definitely be going back.

I would have to agree with Ursula's comments below. I was happy with the cut and colour but I found the customer service appalling. It was my first time in the salon and I had to look for someone myself to blow dry my hair! I was left waiting then, and in the end had to blow dry it myself. For the money you pay here, customer service is crucial. I would not return again I'm afraid.

Excellent salon - really loved the buzzy-ness and friendly staff. Beauty treatments were also fab. Highly recommend!

I was soooo happy with my haircut and the whole experience was first class! I would definitely recommend it to everyone!

I was desperately in need of a haircut and a friend recommended Richard Ward. I expected a wonderful experience but my visit to the salon exceeded my expectations. From the warm welcome to the expert consultation, cut and the best blow dry I have ever had, I left the salon feeling rejuvenated. Fantastic!

It was the first time I had been to a salon like this and I was really thrilled at both the service and the quality of the treatments; the prices were brilliant too. The cut is so great that I have not had that disappointment of not being able to style my hair the same way as they do at the hairdressers, and I even got some blow drying tips. I will definitely be going back.

I went for a full head of highlights and was very pleased with the colour. Unfortunately, whilst I cannot fault the salon staff's technical expertise and judgement, I was let down by the service.

I understand that it was a Saturday afternoon and people were 'winding down', but having staff engage in personal conversations over your head, juniors play-fighting in the background and generally being rushed along, does not make for a pleasurable experience.

London is a big place, with a huge choice of premium hair salons that have stylists and colourists on a par with those at Richard Ward. In the face of poor customer service, the staff's technical expertise is simply not enough to make me return.

Christiano is the man, the real celebrity hairdresser. He made me feel like a celebrity myself. And such a great price too. Looking forward to going back.

Had my hair cut today by Richard. What an amazing hairdresser! Thanks for a great hair cut and great experience.

Had my hair cut by a man called James who gave me a fabulous haircut and made me feel really special. Sounds silly, but it's changed my life. I feel so confident and I even have a new boyfriend. Can't wait to go back.

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