Bikefix

As previous reviews have stated: awful, slow, overpriced customer service. Disinterested shop staff, arrogant but incompetent mechanics.

Good: On very nice street and they allow test rides.

Poor: Arrogant and disinterested staff. Don't follow up on queries and very condescending to everyday cyclists who aren't hobbyists or experts. Steer clear and use Velorution. They are professional people.

This place is weird. If you are looking for attentive and customer-oriented staff, then forget Bikefix. It's more like a commune experience with all sorts of weird and wonderful people hanging out. If you are a busy person that wants an efficient service, then go elsewhere, but if you want an idiosyncratic place with character then Bikefix certainly has that in spades. BTW - the street they are on is a lovely place to visit.

Very helpful when I was looking at bikes, but as soon as they have your money they suddenly lose interest! Female at front stroppy and unhelpful; owner downright hostile. The repair shop broke the chainguard changing the tyre and didn't tell me - made worse by putting the wrong size tyre on the bike. Don't touch them with a bargepole. Try Velorution instead - much more consumer/customer oriented.

Very reasonable repair price and quick to get my Brompton back on the road.

Very good friendly service, just like you would expect from a local bike shop. They helped me to resolve a problem with my bike that some of the more corporate bike shops in the area didn't seem interested in helping me with. I know where I will be going for my new bike.

Not very friendly, and the repair cost more than was advertised on their website.

Very helpful and friendly staff who don't make you feel stupid if you don't know the complicated things about bikes. Also an incredible selection of custom cruisers made in-store I understand.

I had a bad experience here. They carried out a minor repair on my bike. The bike wasn't ready when they said, the job cost more than it quoted on their website, I had to wait outside the workshop half an hour after its opening time (there was no apology) and, worst of all, the same fault appeared only a few days later! I have heard they are good with pro bikes but don't seem very interested in normal ones with normal cyclists. I really wouldn't recommend it.

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