Mosquito reviews
I used to take my bike to Mosquito for services but stopped because they are so expensive and my bike was already returned with something not working properly. Unfortunately my bike broke on the way to work, so I was forced to phone them to arrange for a repair. Having arrived at the booked time, I was greeted literally with screams not to bring my bike into the shop (remember, this is a bike shop!) and was rudely told that they were too busy to bother with me. When I protested that I had booked a time, they looked at my bike and said that they didn't have the part in stock (despite the fact that I had told them on the phone what the problem was) and to go elsewhere. Needless to say, I won't be going back.
by kevinpick, 10 Apr 2008A good selection of bikes/frames, just a pity the service is so rubbish, with communication severely lacking. Once they have your money they couldn't give a damm. Still waiting over a year later for my order to be completed. A shame, because the products they sell are top notch.
by punchy5, 11 Mar 2008Finally a bike shop selling something different to Evans! Great gear, smiling staff who know their bikes, decent prices. Shame I need to travel such a long distance to get there.
by Hairychested (2 reviews), 28 Feb 2008Unfriendly, elitist and totally lacking in customer service. Ten pound minimum labour charge, my arse. Do not give them your money! Two Wheels good offer a cheaper service, with a smile.
by spoke, 10 Jul 2007Really, really poor customer service with bad communication. I took my bike in to be repaired/serviced at the end of last year and they took over a month to repair it. Every time I called I got a plethora of reasons why it had not been sorted, from the needed parts no longer being in stock to them being tied up with other orders (after a month). I am thoroughly unimpressed and have gone out of my way to go elsewhere ever since.
by Oberon, 27 Feb 2007Have we missed a great bike shop in London? Let us know.
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