L'eau à la Bouche reviews
Appalling attitude towards customers. They have forgotten that customers are actually paying them for their service and that they are NOT doing us a favour. Very very rude. Avoid this place.
by Ch, 30 May 2011
by Ch, 30 May 2011
The staff have a stinkingly bad attitude, and have acquired a reputation on that basis. I tell all to avoid it like the plague and go to Borough Market instead.
by gilfra (2 reviews), 30 May 2011
by gilfra (2 reviews), 30 May 2011
This is the most appalling place in all of London to buy cheese. Yes, the food is ok, if overpriced. But the service is absolutely disgusting.
The workers behave as if the customer should be honoured to be served by them - rolling their eyes in disgust at simple requests, making you wait over an hour for a sandwich, etc. The atrocities of their service level are endless.
In fact, many of the locals (such as myself) have started an ANTI-LA BOUCHE campaign, avoiding it at all costs!
by akak, 24 Sep 2010
The workers behave as if the customer should be honoured to be served by them - rolling their eyes in disgust at simple requests, making you wait over an hour for a sandwich, etc. The atrocities of their service level are endless.
In fact, many of the locals (such as myself) have started an ANTI-LA BOUCHE campaign, avoiding it at all costs!
by akak, 24 Sep 2010
There is a weird atmosphere in this place... it's as though you feel apologetic for ordering or asking them to put your stuff in a bag. Staff are probably underpaid and treated badly. Although the deli and coffee are excellent, if you want a slap-up breakfast you're better off going to The Pavillion where you 'feel good' afterwards.
by goofy1231974, 04 Aug 2010
by goofy1231974, 04 Aug 2010
Reading some of these reviews, I'm astonished. A local myself, I've been visiting the deli since it opened – it's been a massive boon.
I've found the staff to be helpful – suggestions are often forthcoming and usually excellent. I've never found the staff rude or "incompetent". Of course, if you're in a rush, this is not going to be the place for you – but then again, who needs to rush?
I really don't recognise La Bouche from some of the descriptions here. Stephane and co have created an absolute gem as far as I'm concerned.
by Amanda Kendal, 25 Apr 2010
I've found the staff to be helpful – suggestions are often forthcoming and usually excellent. I've never found the staff rude or "incompetent". Of course, if you're in a rush, this is not going to be the place for you – but then again, who needs to rush?
I really don't recognise La Bouche from some of the descriptions here. Stephane and co have created an absolute gem as far as I'm concerned.
by Amanda Kendal, 25 Apr 2010
In such a busy place it is sometimes hard to please everybody. As a staff member at this establishment, I sometimes find it hard to care both about making coffee and pleasing patrons. So most times, so as not to stress out, I focus on the coffee, and hope that the customers will understand and realise how hard it is to negotiate so many orders and people in such a small space.
I hear all kinds of feedback from customers, but can only vouch for the experience from my perspective. The cafe is established by a team that cares about food and good service, and hopefully as the business continues to grow, so will the level of customer satisfaction.
by kymlenoble, 07 Jan 2010
I hear all kinds of feedback from customers, but can only vouch for the experience from my perspective. The cafe is established by a team that cares about food and good service, and hopefully as the business continues to grow, so will the level of customer satisfaction.
by kymlenoble, 07 Jan 2010
Slow, incompetent service from rude staff that turns openly hostile if you happen to mention that what they gave you is not what you ordered. Many locals I know have boycotted the place. They have a serious service problem, but the owners don't seem to realise or care.
by muab12, 28 Dec 2009
by muab12, 28 Dec 2009
Wow, I'm so surprised to read the bad reviews. I never experienced anything like this. It's one of my favourite places for coffee in Hackney!
by ClaudiaP, 04 Aug 2009
by ClaudiaP, 04 Aug 2009
What has happened to this place? The staff seriously need changing and the prices have gone up whilst the food is getting only worse...
by jess76, 15 May 2009
by jess76, 15 May 2009
The staff are sulky, horrible, dismissive and, to be honest, so far up their backsides they cannot see daylight. The coffee, however, is superb...
by bibibee, 07 May 2009
by bibibee, 07 May 2009
Although their food is nice, the service is bad... very bad.
When they are in a good mood, they treat you well; if not, you are in trouble! I also notice that I am paying the same price for less food now. Shame on them.
by nonos, 19 Sep 2008
When they are in a good mood, they treat you well; if not, you are in trouble! I also notice that I am paying the same price for less food now. Shame on them.
by nonos, 19 Sep 2008
Terrible, never been treated so poorly. Staff are extremely rude and unpleasant. I hope they go out of business.
by anonymous1234, 04 Sep 2008
by anonymous1234, 04 Sep 2008
Horrible. Went last Sunday with a group of friends. Huge cock-up with our sandwich order. Manager and staff were extremely rude and confrontational, as if we were responsible ourselves for their error. A chaotic, disorganised place, with abominable customer service. I intend never to go there again.
by spontaneous_poetics, 13 Jun 2008
by spontaneous_poetics, 13 Jun 2008
This is THE hangout for whatever your kicks. They have it all; great coffee, sweets to go with it; a huge selection of fabulous cheeses and various meats, and beautifully eclectic cups and table cloths. I prefer the calmer weekdays, as especially Saturday gets very busy with the farmers market on. And they have the cutest staff too!
by Anonymous, 04 Apr 2005
by Anonymous, 04 Apr 2005
I love this place - very busy at the weekend! They have really nice nibbles for the weekend and the quiche is wonderful!
by Anonymous, 16 Mar 2005
by Anonymous, 16 Mar 2005
Great place to shop, very friendly and knowledgeable staff, and the boss is a cute guy!
by Anonymous, 24 Dec 2004
by Anonymous, 24 Dec 2004
Have we missed a great cafe in London? Let us know.
Photograph © L'eau à la Bouche
