Prestat reviews
I'm sure the shop is lovely, however DO NOT USE THE DELIVERY SERVICE!
I ordered my chocolates, a surprise for my partner, over the telephone. The advisor was ill-equipped to deal with the most basic request and I was forced to repeat several aspects of my order several times. Unless you're fluent with the phonetic alphabet, expect stress at this point.
Needless to say, my order didn't arrive. I called after my promised delivery time to find that the customer service line was closed! The occasion we were celebrating was ruined. When I called the next day, I was told that I had placed the order for next day delivery. When I stressed the fact that I'd paid for SAME DAY DELIVERY service, I was told that I would get a call back from a manager. I was given no timescales as to when the call back would be made and the advisor cut me off. When I called back, understandably annoyed at the service I had received, I was dealt with in a sarcastic manner by the advisor. No attempt to apologise was made and I am still waiting for my call back.
I'm sure that if the Queen orders her chocolates she gets a better service. But if you're a mere mortal, then expect the same shoddy service as I received. Take my advice: look elsewhere... there are better chocolate delivery services out there.
by salse, 19 Jan 2012
I ordered my chocolates, a surprise for my partner, over the telephone. The advisor was ill-equipped to deal with the most basic request and I was forced to repeat several aspects of my order several times. Unless you're fluent with the phonetic alphabet, expect stress at this point.
Needless to say, my order didn't arrive. I called after my promised delivery time to find that the customer service line was closed! The occasion we were celebrating was ruined. When I called the next day, I was told that I had placed the order for next day delivery. When I stressed the fact that I'd paid for SAME DAY DELIVERY service, I was told that I would get a call back from a manager. I was given no timescales as to when the call back would be made and the advisor cut me off. When I called back, understandably annoyed at the service I had received, I was dealt with in a sarcastic manner by the advisor. No attempt to apologise was made and I am still waiting for my call back.
I'm sure that if the Queen orders her chocolates she gets a better service. But if you're a mere mortal, then expect the same shoddy service as I received. Take my advice: look elsewhere... there are better chocolate delivery services out there.
by salse, 19 Jan 2012
The fondant fillings in the jewel box (mandarin, lemon, passionfruit, violet etc) are amazing.
by Kats (4 reviews), 30 Mar 2007
by Kats (4 reviews), 30 Mar 2007
I agree - the best in the universe. And, besides the truffles, they sell French creams. Each time I'm in London I make a point of visiting them.
by Susan J, 13 Mar 2007
by Susan J, 13 Mar 2007
Prestat are the best chocolates in the universe. The jewel box is the ideal box of chocolates with a perfect mix of centres. No wonder they were so adored by Roald Dahl.
by Kolley, 26 Feb 2007
by Kolley, 26 Feb 2007
Great if you like dark chocolate - they have different strength bars, up to 99% cocoa!
by Blue Allie, 05 Dec 2006
by Blue Allie, 05 Dec 2006
Have we missed a great chocolate shop in London? Let us know.
