The Bentley reviews
Great service, helpful staff and a beautiful hotel, although a bit too pricey. I couldn't get the jacuzzi in the room to work, but other than that it was very nice.
by Fabcat (2 reviews), 18 Dec 2007I stayed here recently with my wife. Service was initially OK, but things went way downhill from there. The jacuzzi bath in our room (touted above) was broken (and obviously so, had they checked before hand), and the 'entertainment system' was barely functional (although we could get a few fuzzy TV channels). We were eventually moved to another, better room, although it took 1.15 hours for them to find this room (in their own hotel) seemingly because "the computer is broken".
When we went down for a drink at 9.30 at night (9.30!) the bar was shut (!) as was the restaurant. I've never known the likes of it, and other guests were equally bemused. Service was OK, although the night concierge especially, whilst seemingly well-meaning, lacked professionalism. Breakfast was mediocre and considerably worse than that available in other cheaper (and supposedly inferior) hotels. The rooms (and the hotel in general) were indeed quiet - because the place was virtually empty. Other guests have voted with their feet, I would advise you to do likewise.
Should not be marketing itself as a 5* hotel - it simply isn't. Deeply disappointing and a waste of money. Simply put, don't go.
At last a really luxury hotel in London. Our room was very spacious and quiet (almost unheard of in the capital), the service smooth and friendly.
by Anonymous, 06 Jun 2005Have we missed a great hotel in London? Let us know.
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