Peter Jones reviews
I am very unhappy about the length of time one is kept waiting for customer service. After 3 minutes waiting and still no reply except for an apology from a recorded voice on a long distance line, I put the phone down. This is unacceptable.
by royle, 04 Feb 2008
by royle, 04 Feb 2008
Although they have some very nice stuff, and it's worth a look around, my biggest complaint (which is what took two points off my score) is the staff. They are rude, arrogant, unhelpful and uninformed. Some are nice, and I didn't have any trouble in the men's shoes area, but on the electronics floor they act indignant at the slightest question. The general aura of irritation that can sometimes be sensed is hugely annoying. Walk down the road and go to Harvey Nichols instead.
by TeddyN, 14 Jan 2007
by TeddyN, 14 Jan 2007
Love the new layout. Food in the brasserie is just excellent, with intelligent choice of New World wines and attentive service. Only negative - men's clothing doesn't really cater properly for non-designer customers who want good quality, standard no-nonsense kit.
by Dickie, 19 Sep 2006
by Dickie, 19 Sep 2006
Peter Jones has done such an amazing makeover it has near enough everything and I would list it as one of the best stores in Britain.
by Johnny, 20 Mar 2006
by Johnny, 20 Mar 2006
Despite its recent and incredibly protracted makeover, Peter Jones remains a very poor cousin in the John Lewis family. Somehow in its attempt to stock a bit of everything, it rarely manages to have what you want. And the final insult is the service, which is abysmal.
by squeezie (2 reviews), 02 May 2005
by squeezie (2 reviews), 02 May 2005
Peter Jones has everything you could ever want. The staff are helpful and well informed. A really great store. I love the new make over.
by Anonymous, 31 Mar 2005
by Anonymous, 31 Mar 2005
The new Peter Jones is bright and fresh and still holds a huge range of merchandise. The service is still exceptional. It is great that the store received proper investment and not closed down as was the fate of the Partnership's stores in the suburbs.
John Lewis maintained throughout the refurbishment, however, that the unique character of the shop would not be lost. I believe most of it has in fact disappeared.
The main factor which strikes me to be detrimental is the loss of quiet in the store. The open plan floors with hard flooring throughout makes it really noisy and no longer the oasis of calm it once was. The re-positioning of the escalators makes it much easier to move from floor to floor but the circulation of people in the central atrium makes it a less comfortable place to stop and browse.
The loss of the art deco clock in one of the stairwells and the addition of the cheap looking neon column of lights on the spiral staircase lends nothing to the 30s masterpiece and just detracts from the simple beauty of the building.
The welcome relaxation of the old Restaurant is replaced by a challenge of trays, queues and chrome. Unless you are lucky enough to grab one of the few tables in the window The Top Floor offers a view not of London's skyline but of what appears to be endless air conditioning vents.
The Cafebar is a seventies throw back lacking any elegance or spaciousness. Why?
The loss of the Gift Department and the well proportioned light and airy room of the Pictures Department is unfortunate but we are told necessary.
The stock in the new Peter Jones seems more about trend and fashion than timeless design. There's also a narrower range of prices to choose from, these seem higher on average.
As a life long devotee of the place, not as a resident of Chelsea but from south of the river, I'm also puzzled by all the black and white signs around the shop, distinguishing it from all the other branches. Why? Is Peter Jones no longer a proper John Lewis?
by andrew81371 (3 reviews), 18 Jul 2004
John Lewis maintained throughout the refurbishment, however, that the unique character of the shop would not be lost. I believe most of it has in fact disappeared.
The main factor which strikes me to be detrimental is the loss of quiet in the store. The open plan floors with hard flooring throughout makes it really noisy and no longer the oasis of calm it once was. The re-positioning of the escalators makes it much easier to move from floor to floor but the circulation of people in the central atrium makes it a less comfortable place to stop and browse.
The loss of the art deco clock in one of the stairwells and the addition of the cheap looking neon column of lights on the spiral staircase lends nothing to the 30s masterpiece and just detracts from the simple beauty of the building.
The welcome relaxation of the old Restaurant is replaced by a challenge of trays, queues and chrome. Unless you are lucky enough to grab one of the few tables in the window The Top Floor offers a view not of London's skyline but of what appears to be endless air conditioning vents.
The Cafebar is a seventies throw back lacking any elegance or spaciousness. Why?
The loss of the Gift Department and the well proportioned light and airy room of the Pictures Department is unfortunate but we are told necessary.
The stock in the new Peter Jones seems more about trend and fashion than timeless design. There's also a narrower range of prices to choose from, these seem higher on average.
As a life long devotee of the place, not as a resident of Chelsea but from south of the river, I'm also puzzled by all the black and white signs around the shop, distinguishing it from all the other branches. Why? Is Peter Jones no longer a proper John Lewis?
by andrew81371 (3 reviews), 18 Jul 2004
Still a great department store, but it has lost some of the character and charm which made Peter Jones my family's "one stop shop" for the last quarter-century.
To be fair, they needed to modernise and a few stalwarts like me were bound to complain. It's a much more credible, up to date shopping experience; less cluttered and more stylish, but I was saddened to see the reduced scale of the haberdashery department and my other favourite parts of the store.
Anyway, it continues to stock a huge variety of products and we'll probably still be shopping here in 25 years time.
by Anonymous, 11 Jul 2004
To be fair, they needed to modernise and a few stalwarts like me were bound to complain. It's a much more credible, up to date shopping experience; less cluttered and more stylish, but I was saddened to see the reduced scale of the haberdashery department and my other favourite parts of the store.
Anyway, it continues to stock a huge variety of products and we'll probably still be shopping here in 25 years time.
by Anonymous, 11 Jul 2004
One of my fav department stores. Not seen the new look yet but I do hope it hasn't scared the certain type of shopper you can only find in PJs.
by Anonymous, 29 Jun 2004
by Anonymous, 29 Jun 2004
Have we missed a great department store in London? Let us know.
Photograph © Peter Jones
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