Peter Jones reviews
by andrea99, 06 Nov 2013
by lcpedrinha, 05 Sep 2012
Where to start?
- Totally apathetic, disinterested staff who act as if it is a real hassle to talk to you. There is a whiff of snootiness, too, as if they are doing YOU a favour by selling you their overpriced fabrics.
- The choice of fabics is geared to those without a sense of style - i.e. very safe, boring, middle-class stuff. I guess that's their market...
- When you call to talk to someone, they always take your message but no one ever calls you back. I called 3 times and had to go to the store to actually talk to someone as no one called back.
- I ordered a blind from them on the strength of previous (years ago) service and workmanship. The blind I got this time simply looks cheap (even though it is expensive), it just hangs there like a pancake. I could have paid half the price to get it made with my local drycleaners and it would look the same, if not better.
I really think they need to up their game with their soft furnishings, unless other people are happy to throw their money away on substandard service and overpriced fabrics. I am not.
by mbannenberg, 06 Mar 2012
The furnishings department (which has recently undergone a 'revamp') seems to regard itself as something special, where the customer has to now book in a time slot and will be called when THEY are ready.
I ordered 2 made-to-measure roller blinds in August, then waited till October for the wrong ones to be delivered and to be told I might have to pay for re-making them. Now they're finally ready and they tell me that if I choose to pick them up from the store, they may damage them as they're currently carrying out some refurbishment works... What has happened to their once great customer service??
My recommendation: go to Lynn Westwood in Chiswick for your blinds and curtains - better choice, better prices and nicer people!
by jameslangford, 11 Oct 2011
I ordered made-to-measure blinds back in February of this year and we are nearing on July, with still no sign of the blinds! After numerous calls to them, they are still unable to rectify my issue. They continually say, "We will ring you back, sir", which never actually happens.
Extremely disappointed in them and their level of service and would definitely not recommend them for their made-to-measure items and the aftersales that goes with it. To take people's money is very easy, however afterwards is a whole lot of hassle!
by mludo, 21 Jun 2011
by J.R.H., 02 Jan 2011
by funk2135, 31 Dec 2008
by royle, 04 Feb 2008
by TeddyN, 14 Jan 2007
by Dickie, 19 Sep 2006
by Johnny, 20 Mar 2006
by squeezie (2 reviews), 02 May 2005
by Anonymous, 31 Mar 2005
John Lewis maintained throughout the refurbishment, however, that the unique character of the shop would not be lost. I believe most of it has in fact disappeared.
The main factor which strikes me to be detrimental is the loss of quiet in the store. The open plan floors with hard flooring throughout makes it really noisy and no longer the oasis of calm it once was. The re-positioning of the escalators makes it much easier to move from floor to floor but the circulation of people in the central atrium makes it a less comfortable place to stop and browse.
The loss of the art deco clock in one of the stairwells and the addition of the cheap looking neon column of lights on the spiral staircase lends nothing to the 30s masterpiece and just detracts from the simple beauty of the building.
The welcome relaxation of the old Restaurant is replaced by a challenge of trays, queues and chrome. Unless you are lucky enough to grab one of the few tables in the window The Top Floor offers a view not of London's skyline but of what appears to be endless air conditioning vents.
The Cafebar is a seventies throw back lacking any elegance or spaciousness. Why?
The loss of the Gift Department and the well proportioned light and airy room of the Pictures Department is unfortunate but we are told necessary.
The stock in the new Peter Jones seems more about trend and fashion than timeless design. There's also a narrower range of prices to choose from, these seem higher on average.
As a life long devotee of the place, not as a resident of Chelsea but from south of the river, I'm also puzzled by all the black and white signs around the shop, distinguishing it from all the other branches. Why? Is Peter Jones no longer a proper John Lewis?
by andrew81371 (3 reviews), 18 Jul 2004
To be fair, they needed to modernise and a few stalwarts like me were bound to complain. It's a much more credible, up to date shopping experience; less cluttered and more stylish, but I was saddened to see the reduced scale of the haberdashery department and my other favourite parts of the store.
Anyway, it continues to stock a huge variety of products and we'll probably still be shopping here in 25 years time.
by Anonymous, 11 Jul 2004
by Anonymous, 29 Jun 2004
Have we missed a great department store in London? Let us know.
Photograph © Peter Jones