Other branches of Chanel in London:
Knightsbridge, MayfairChanel reviews
They took my bag in for a simple stitch repair and damaged it further! The staff are so rude and saying I am lying but I have pictures proving the damage wasn't there beforehand. They are doing nothing whatsoever to help me.
by kukoos, 24 Apr 2012
by kukoos, 24 Apr 2012
Visited yesterday and was served by a great sales assistant. Bought a bag and shoes, but wanted another bag not in store. Got a call later to say it had been delivered and put aside. Went back at 5.55pm and was refused admission to the store - was told it was now closed. I told the assistant I just needed to pay and collect bag. Door was closed in my face and I was left standing on pavement, astonished. Dreadful experience.
by Hsgilchrist, 09 Nov 2011
by Hsgilchrist, 09 Nov 2011
RUDE STAFF! What is wrong with the shop workers in Chanel? I just made a complaint to their head office. I also named and shamed the woman who served me. Her name was on the receipt.
by lovedeignershops, 17 Aug 2011
by lovedeignershops, 17 Aug 2011
Chanel staff are very rude. Quite possibly the worst shop assistants I have come across. Not sure why they behave in this way. I like the bags and can afford the clothes but will never ever give money away in such a hostile, unfriendly store.
by ahwt1, 05 May 2011
by ahwt1, 05 May 2011
Sullen and pretentious staff, completely unaware that sales could quadruple with a helpful manner! Love the bags. Why don't they have a sales website?
by sandra2, 21 Oct 2009
by sandra2, 21 Oct 2009
I really love Chanel, but with the staff it's like Russian roulette - sometimes you get an adorable person serving you, sometimes you get a bitchy one. Once they asked me if I work for Chanel as I had more information about the upcoming collection than the staff themselves. That was weird, as in the Bond Street store they were already stocking parts of the collection.
by eva.gerlach (3 reviews), 20 Jul 2009
by eva.gerlach (3 reviews), 20 Jul 2009
Staff seem only friendly if you are buying something for over £1000. It's strange, as a lot of the people even browsing that shop will have more money in their pocket than the staff will earn in a month. Very sullen and rude staff, who changed their tune when I bought a tie and a pair of sunglasses.
by Uttermaniac (12 reviews), 06 Apr 2008
by Uttermaniac (12 reviews), 06 Apr 2008
Dreadfully pretentious shop and unattractive sullen staff this year! Great bags though - the best.
by Steven Pidcock (6 reviews), 21 Dec 2007
by Steven Pidcock (6 reviews), 21 Dec 2007
I've frequented the Bond street store and the concession in Harrods and found the service poor - the staff were rude and ill-informed. Chanel's standards have slipped of late.
by botero1982 (15 reviews), 30 Apr 2006
by botero1982 (15 reviews), 30 Apr 2006
Not the best selection of clothing that I ever seen but the staff were very helpful and nice... they even served me a cup of tea while I was waiting for the tie (yes, all this just for a tie) that I requested. I recommend it.
by Spo0ok (14 reviews), 22 Dec 2005
by Spo0ok (14 reviews), 22 Dec 2005
Staff, very helpful specially my SA she is a star! Always helpful.
Not the quickest to bring the new stock in, I was after a Chanel bag from the new Fall collection, and they had no clue, I however found it at Selfridges. But staff is very friendly.
by Anonymous, 23 Jun 2005
Not the quickest to bring the new stock in, I was after a Chanel bag from the new Fall collection, and they had no clue, I however found it at Selfridges. But staff is very friendly.
by Anonymous, 23 Jun 2005
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