Other branches of Tod's in London:
MayfairTod's reviews
A note on the Bicester Village outlet store: it's exciting when you first walk in, as you think you'll get some fantastic bargains; however, they did not have my size in ANY style I wanted, and that was after a seriously long wait for service (it wasn't even that busy). The shoes were very comfortable though, and I fell in love with one overpriced bag in particular.
Go to Tod's in Italy, where the products are more reasonably priced and the staff more friendly.
Staff in the Bond Street store are incredibly arrogant, rude and patronising. Will never go in there again! I still like their bags though, so what I do is go to their outlet store in Bicester Village, where staff are nice and you get their stuff for less than half the price you pay elsewhere!
by Miriam2, 13 Jun 2007Absolutely appalling products. I purchased a light tan suede bag in the sale 18 months ago (still £300 in the sale). After using it just once, the bag was very grubby - the suede obviously hadn't been suede protected during the manufacturing process. I took it to a dry cleaner's but they were unable to clean it, as they were concerned that the plastic feet would melt during the process. I called Tod's to ask whether they have a cleaning service or, failing that, a specialist cleaner that they could recommend, but the staff were really unhelpful. They don't offer any kind of cleaning service, which is ridiculous when you consider how much their products cost. They just told me to buy some suede protector! Utterly disgraceful in my opinion.
I would NEVER buy from Tod's again. My recommendation is Mulberry - their bags last for years and the quality and craftsmanship is excellent.
Appalling service. Enquired after some loafers - one pair left that were faulty. They couldn't be bothered to help out other than say they'd have to return them to the factory (no suggestion of "We'll try to get you another pair"). Staff were half asleep and arrogant.
by phillip, 10 Dec 2006Amazing shoes. Who cares about price? You get what you pay for. Service isn't that bad. Just helps if you're fairly affluent I suppose.
by Anonymous, 18 Sep 2006Stuck up clientele and staff. Guess they deserve each other around Chelsea. Bloody snobs.
by Anonymous, 17 Jun 2006Tod's where did it come from and why is it here? Is it Italian and then the Yanks took it hostage. They like that unsexy male-woman thing.
Who does it appeal to now...asexual rich Sloanies? Hard to say. Horrid hard leather shapless narrow flats with bulky hard bags. Instantly recognisable that must be it.
Tod's has the worst client service ever! I bought a pair of boots a month ago and wore them for one day on which it happened to snow in Edinburgh. The leather is completely destroyed and they told me it's my fault!
by Gregoritsa, 17 Mar 2006Tod's has the WORST customer service I have ever experienced. My driving moccasins wore out after just a few wearings (about 15) and they blamed it on the way I walked. They were rude and not at all accommodating.
by Maxwell, 11 Jan 2006Totally generic store. In my opinion it's not a place where one feels tempted to shop.
by Spo0ok (14 reviews), 22 Dec 2005Very snobby staff. Very unhelpful when I brought in my Tod's bag which cost me £650 (biggest and stupidest splash-out I have ever made) which looked very shabby after less than a year. Very poor customer service, which is not the sign of a good company.
by Maya, 14 Nov 2005The destination for conservative loafers and driving shoes, but nothing special in terms of service and atmosphere.
by Anonymous, 13 Sep 2005Have we missed a great designer shop in London? Let us know.
Stuart PhillipsCovent Garden »
Paul EdmondsKnightsbridge »
JLTFitzrovia »
