Other branches of Vivienne Westwood in London:Mayfair
Vivienne Westwood reviews
by boyd1955, 24 Sep 2010
Maybe it's just me, but I really wasn't prepared to pay £760 for a bag that has been out on display and left for the world to handle! The bag itself had gold studs at the bottom which were very obviously scratched and worn, and as much as the sales assistant tried to wipe them, the marks were not coming off. My response was that it was a lot of money to pay for a bag that was not new and her response was that we would be lucky to have the bag and that the bags themselves are not too often handled (personally I had been in the store 15 minutes and had only handled all the bags!). We asked if any of the other stores had them or if Selfridges/Harrods etc had them, if we could maybe order them online etc, only to be told "No" to every option available. Amazing really, considering that without a word to anyone or a phone call she could tell us it was the only one left in the UK...
In the end, we got the other bag 'new' and my partner decided to treat herself to a pair of sunglasses. As she tried them on, the two sales assistants stood and stared - no comments, just stood there wordlessly. She went with one pair and again the sales person went off, came back and cleaned the ones on display!! By that time I was too tired to ask why we were again paying for a display item.
Honestly VW, your clothes inspire people and you are a much loved and respected British icon, but the staff in your Conduit store do very little for your reputation. They look good in the clothes but are bored and fed up. I honestly felt I was putting these guys out! It would certainly put me off going to the store again.
by bserenouk, 17 Aug 2010
I won't be shopping there ever again. I shop at Gucci in Bond Street and the customer service there is fantastic. They treat you like a customer should be treated.
by gucci-79 (2 reviews), 10 Jun 2009
I think people have their own preconceptions about designer shops and expect the worst. All I can say is, for me it's a great shop where the staff really know their stuff and you get truly original designs.
Long live Queen Vivienne!
by siobahnshopwell, 10 Apr 2009
Today I went to the Conduit Street store. It wasn't my first time visiting the shop, but when I walked in there was only one member of staff who said 'hi' and smiled.
I went to basement floor to look at some bags. One sales assistant came downstairs and said he wasn't very happy with the fact that I took out some of the paper from the bag (all I wanted was to try the item without all that rubbish in it!). I didn't waste my time explaining; instead I tried to be nice and apologised but I could see from his expression that he wasn't bothered. Not impressed.
I didn't buy the bag as I wasn't sure about the size. So then I went to the ground floor and I saw this nice baggy shirt. I tried it on and bought it.
I've noticed that staff don't seem very friendly when you're just looking around - you're just treated as a complete 'stranger' from nowhere. But once you go to the till
and pay for your item(s), that's when they start to act a little nicer.
VW staff should remember that 'good customer service' is vital in retail, especially if they want to recession-proof their employer as well as their jobs!
P.S. I'd rather buy online instead next time.
by rain.reign, 04 Apr 2009
Three years later, the staff seem slightly more friendly; however the unhelpful attitude remains. Unlike many other high fashion stores, the staff here do not give you advice. Perhaps this is a typical VW attitude?
What I am trying to say is, we are consumers and we deserve to be served, at least to a decent standard. Maybe talking less to other staff while serving customers would help improve their standards.
by Kelly C (2 reviews), 02 Apr 2009
by fashionneedsme. (2 reviews), 15 Mar 2009
by Bonpensiero, 14 Mar 2009
by noisaf123 (2 reviews), 22 Feb 2009
Needless to say, I did spend £750 on that occasion. What can I say? Westwood is a genius!
by mittenfluff, 18 Dec 2008
by lastmexicanbandido, 06 Dec 2008
by THE REAL GEORGIA PETROU, 27 Nov 2008
The first time was around 2-3 years ago. I was shopping with a friend - we both treated ourselves to a little shopping spree. Trying on clothes in that shop was a nightmare! We were 'served' by the German girl who proceeded to shove clothes at us, leave us in the fitting rooms, and then roll her eyes and speak down to us when we needed other sizes. The worst service I have ever received in a designer store - more suited to Topshop!
The last time I was in there was a few months ago. My husband was trying on clothes downstairs and I was having a look at the womenswear. The staff were all crowding round the German girl who was prancing around like a supermodel in front of the mirror dressed up in an outfit. They were all screeching and laughing. But the most surprising thing was that there was a poor girl trying on a dress who was trying to look in the mirror and the staff were all ignoring her!
Honestly, how do these people keep their jobs? I work in public services and would be fired for juvenile behaviour like that! If I want to buy Westwood then I go to Selfridges now. Such a shame. I know that Westwood have a kind of anarchic attitude, but stupid silly and downright rude behaviour is not rebellious or anarchic. It just seems like the management there don't have a clue what goes on on their shopfloor. They should be ashamed!
by Sylvie (4 reviews), 10 Nov 2008
The staff in Conduit Street are not intimidating in a way that supports V's intelligently rebellious outlook. They are just silly, arrogant and probably very bored/boring girls. I don't need them to be friendly, just efficient, which they are not. As someone else pointed out, I find it appalling that these saleswomen do not know the collections inside-out, and they all seem poorly informed about delivery dates and their basic retail process. Maybe they are employed purely as clothes-horses - the German girl in particular is a rude waste of space, although she looks absolutely amazing in some of the pieces when she doesn't stoop.
Unfortunately, as most of these reviews admit, we will all be going back because of the stunning product, but efficient customer service makes good business sense - I'm sure I would buy more if the girls challenged me to try something different. Shame.
by Piccola (2 reviews), 20 Oct 2008
I am 'only a shop assistant' and if it wasn't for us, shoppers would get fuck all. We get in to work, get paid a quarter of what most people earn to put up with awkward customers, unpleasant customers, stock being unavailable, managers' issues, not to mention unholy starts to the day and hanging around for the socialite wanting a refund 10 minutes after the stores closed. So yes, we get pissed off. This is because we're on our feet for 10 hours or more a day in often uncomfortable clothing that we don't want to wear but that we have to because it's business-like. We have to smile at those who make us angry and put up with the shit we get dealt with over the phone and in person - especially not nice when it is someone yelling obscenities at your face.
So yes, we're very sorry but occasionally we don't feel like smiling, our feet hurt, we get paid shit money for putting up with a lot. Why do we do it? Because sometimes we like the look on people's faces when they try on something they've just fallen in love with, sometimes we get a 'thank you' back, and more often that not we have to pay bills just like the rest of you.
by kylierm, 29 Sep 2008
by WCS, 31 Aug 2008
by leCrux, 30 May 2008
by Elaine Gilling, 18 May 2008
We were anticipating arguments and head office getting involved, but much to our surprise we were greeted by the doorman and that was followed by a warm welcome from a few female staff standing near the counter. I browsed at jewellery and my friend vanished off to the menswear department downstairs. I wasn't suffocated by the staff, nor did I feel intimidated.
Casually dressed and with new skool tattoos on display, I'd said to my friend that the doorman might not even open it for us. However, I left that day with a simple purchase of a wallet costing no more than £55, the young girl who helped me having been most pleasant. Perhaps I just caught them on a good day? Nonetheless, I was thanked for my purchase and welcomed back. I would visit this store again on my next trip to London.
by poisonedswan, 16 May 2008
by puffafish, 27 Apr 2008
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