Our menus came. However, it was almost 10 minutes before a waiter came to take our order. We ordered our meal and wine. I'd finished my water and my husband had almost finished his. The waitress came to change the cutlery. Not a single word was said to us - no hello, nothing. Nor did she notice that we needed more water. Wine arrived halfway through our starter. We asked the waiter for water. He disappeared. Starters finished and we waited patiently for our water... Eventually we had to ask another waiter for it.
I'm quite happy to pour my own wine, but if Frederick's insists on keeping the bottle with the waiting staff, I think it is their responsibility to ensure that our glasses are filled. Yes, you guessed it, we finished our wine. I pointed out to my husband that there were four members of staff standing near the serving area and not noticing our empty wine glasses. I bet him that if I went to the loo, I'd come back and still find our wine glasses empty. I won the bet, so we had to ask the waitress for our wine.
The mains arrived at c.6.50pm, steak and chips. Firstly, Frederick's may think it looks attractive to have a steak on a plate and then the bearnaise sauce in a little pot on the plate and chips on a dish also placed on the plate, but all this 'fancy stuff' does is tell the diner that the restaurant is trying to make the plate look full when the steak is small and there are hardly any chips on the plate. We're not stupid. Anyway I asked the waitress for mustard and Worcestershire sauce and then waited and waited and waited for it... Meanwhile my meal was getting colder and colder and seven minutes later she came back with the sauces.
Oh, yes, then our wine glasses were empty again. This time the staff weren't standing around, even worse some of them were walking up and down the dining room, unfortunately just exercising, not being attentive, as none of them noticed the empty wine glasses, so we had to ask again. I said to the waiter "Please just fill my husband's glass". Obviously they have listening problems too, as he still filled mine.
The only thing that arrived quickly was the bill, but even that was fraught, as the waitress couldn't get a signal with the machine... Oh well, more fool me for expecting anything less.
We were very disappointed with our visit, as in the past although the food has been just 'ok' what made up for it was the good service. I hope last night's experience was not a sign of how service is going to be in the future. However, I doubt very much if we'll find out too soon, as it may be a long long while before we return after that experience!
by Elle8, 13 Nov 2010
Bad management, bad service, hygiene seriously questionable.
by private, 28 Jun 2010
by john008, 10 Oct 2009
by barbara2, 01 Sep 2009
by mopsy (18 reviews), 31 Jan 2005
Have we missed a great restaurant in London? Let us know.