Le Palais du Jardin reviews
I went to this wonderful place with 8 ladies. We were treated like queens. The food was out of this world and the fine wine was fab. I would without a doubt recommend it and hope to visit again very soon. Thanks for a fantastic night!
by THE LADIES, 12 Jul 2007I went on my birthday and had a truly wonderful and memorable lunch. We actually stayed there until 5pm. Friends joined us throughout our visit and the staff were polite. I will be going back - I love it.
by Moo Moo "top london reviewer" (24 reviews), 07 May 2007My boyfriend booked this restaurant for our first Valentine's Day together, as he had been before (albeit some time ago) and had been impressed. So when I looked up the reviews and saw such scathing comments I was a little worried, but we decided to go for it after all.
Well, I have to say I'm so pleased we did! It was possibly the most perfect Valentine's date I've ever had. There was no problem with our booking, we were seated at a lovely spacious table, the service was prompt without being rushed, the staff were polite and friendly, and the food was second to none! Considering that this is traditionally a very busy day for restaurants, I was seriously impressed, and am very pleased that we decided to ignore everything we had previously read.
We were wandering around looking for somewhere to eat on Friday evening. I had a hankering for lobster, so this place looked perfect. Nice interior, if a little crammed with tables. Host was pleasant and efficient, but that's about all I can say that's positive.
The waiter was arrogant, inefficient, and at times downright rude! The men's bathroom was a state - toilet rolls on the floor, bins overflowing with paper towels, dirty floors and just generally nasty... so bad, in fact, I complained.
On the face of it, the food was good, with a huge seafood platter that would have been excellent value for money, if it didn't come with free food poisoning...
I'd avoid this place at all costs. It looks great, but is sadly lacking in EVERY department.
A catalogue of disasters... On arrival my boyfriend and I were seated first, as my parents were running late. They arrived a short time later but had to search the restaurant as the front of house didn't know where we were seated. e soon noticed that the table had not been laid up properly - missing napkins, glasses, side plates etc. After a long time we finally got the attention of the waiter and these items were replaced. We then noticed lots of broken glass on the floor under our table and asked the waiter if we could move tables, as our table was obviously not ready to be used. He told us to stay where we were and got a dust pan and brush and cleared it up.
At this point we were getting a little bit frustrated. It was supposed to be a celebration dinner in what we thought was a quality restaurant. We had also been waiting for 30 minutes without anyone even offering us a drink. We indicated our dissatisfaction to our waiter and he offered to get the manager.
We described all these mishaps to the manager, but rather then offer an apology he just demanded "And? What do you suggest I do?" We said an apology would be nice and suggested a bottle of wine would be a kind gesture. To this he said "This is not the restaurant for you, I think you should leave". We were in total shock! What breathtaking arrogance!!
Not surprisingly, I will NEVER go to this restaurant again.
I visited with 9 work colleagues for a Christmas meal and was absolutely appalled by the service we received at the restaurant. The waiter was extremely rude and dismissive when one of our party, who is a vegetarian and has a wheat intolerance, asked for alternatives from the set Christmas menu. We were met with looks of disgust and a complete "so what do you want me to do?" attitude.
The food itself was extremely nice, but again was marred by the poor service of clearing away plates while members of the group were still eating. We were given about 10 minutes between each course so we felt very rushed and, to be honest, the restaurant was not that busy so it was not for the want of a quick turnaround on tables.
All in all, I would not recommend this restaurant. A meal should be enjoyed for both the food and the service, and for a restaurant in a prime location and with a reasonable reputation it clearly let itself down.
I've been here twice, the second time only a few weeks ago and I can't fault it at all. Service is efficient, friendly, polite. Fruits de Mer and champagne are to die for.
by Anonymous, 17 Nov 2005The staff were very dismissive and could not crack a smile. Everything seemed as if it was a problem.
by Anonymous, 22 Jul 2005If you want to experience the worst service in London, this is the place for you!! Terribly incompetent service is backed up with unbelievably rude staff.
This is the second time I've been and they were even worse than last time, which I didn't think was possible. We had to order our second bottle of wine three times before it arrived, and we'd asked for a bottle of water five times before they accommodated that. Plus, the waiter felt the need to tell me off for complaining at his incompetence!
It's a shame really because the food is good and the venue is a nice French brasserie style. However, Gordon Ramsay could be in the kitchen and I'd still not go back!
Light and airy restaurant with lots of light coming in from the sky lights which makes it a good lunch venue. They do especially good sea food.
by ac "top london reviewer" (38 reviews), 08 Mar 2004Have we missed a great restaurant in London? Let us know.
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