I know that by law they don't have to, but their stock is relatively unique for those parts of London, and they had the barcode etc on them still. Not only did they refuse, they were very rude about it. They also asked if the items had an Indish sticker, well NO, as they don't put said stickers on their products. May I suggest they do in future.
Unfortunately it seems like false economy on their behalf. I have previously shopped there, as their things are very much to my taste (apart from said present) but I will no longer shop there and will encourage my friends to do the same.
by LUCH, 06 Jan 2014
by eveleen, 15 Jul 2012
More than that, it is a stopover for me, to chat to the delightful owners, whose repertoire of topics of conversation is quite reminiscent of my visit to a Parsi shop in Mumbai (hope the owners don't mind my saying this). Crouch End is fortunate to have the characterful owners and the shop.
by Leelamalur, 12 May 2012
Indish brings up the level of shops in Crouch End and contributes to making it the fantastic area that it is. Crouch End without Indish is unthinkable.
by clare2, 08 Jul 2010
I bought an item on sale from this shop recently. There were only 2 left - one on display, and another boxed. They insisted I take the boxed item. I asked to check all the contents and they assured me everything was there, even though I thought I couldn't see one of the pieces (made me feel silly for asking, to be honest).
Of course, when home I discovered that as I had suspected the piece wasn't there. I rang straight away and was told, just bring it back and we'll replace it. So next working day I lugged the (large) item back and was ungraciously told I needn't have bothered as they'd taken the missing bit from the display item now and weren't going to replace the unit (which was fine, but not what they told me on the phone - and I'd had to take it off the wall and lug it back to the shop in the meantime, all of which could have been avoided).
Then I was treated to a grumble about how they now couldn't sell the display item... The guy basically treated me as though I'd lied and he questioned me again about whether I'd simply lost the missing piece, even though I bought the item, went straight home and after opening all the packaging, called them. It cannot have been more than half an hour after purchase, and it was their own fault for being unwilling to unpack it in the store. Grrrr. It is not rocket science people - if you make a mistake, be nice! Also, how many people really truly would go to the trouble of doing all that deliberately just to get a little extra part which is no use on its own?
Every time I look at this thing that I was so excited to buy I feel grumpy that they totally spoiled the moment. Yes, I mean you, grumpy arty man masquerading as a shop assistant, and you, snotty lady who treated me like a child and refused to open the packaging. My revenge is telling ALL my friends in CE. Also, no more crimbo or present shopping at Indish.
by sutherland, 07 Jun 2010
by namakura78, 26 Feb 2010
As for the staff in the shop, well, what can I say? They've always been pleasant, helpful and friendly to me. However, my criticism would about some customers who believe they still live in Victorian times and treat staff (and other customers) with complete and utter disrespect. In particular, the infamous Crouch End yummy mummy who believes buggies can be driven everywhere and over everyone!
I digress... I love that shop and would recommend to anyone with a bit of taste (obviously, not for all!).
by jalcorta67, 23 Feb 2010
by Grainnecarroll4, 24 Jan 2010
As for the stock, you can get far better at a far better price in Heals, John Lewis, Habitat, Debenhams - crikey the list is endless - to name just a few, and with a lovely customer experience.
Overpriced, overhyped. Can I suggest, just go elsewhere. Rating: 0 out of 10.
by Debbie2506, 05 Jan 2010
After Christmas I returned to the shop with the relatively simple aim of getting a replacement - I had the receipt and the mug was clearly unused (it still had a label on which you'd have to cut off to remove). The man behind the counter was incredibly rude and insulting. He insisted that he'd checked all the mugs when they were delivered and kept repeating in a smug tone, "I do wish people would take responsibility themselves". I don't have a problem taking responsibility for what I've actually done - but I certainly didn't damage the mug myself.
The problem is that when someone wants to behave dishonestly and they have your money, there's not a lot you can do. I couldn't prove I hadn't damaged the mug - though it had obviously never been used - any more than he could prove he'd "checked every single one". But he'd taken my money and business is clearly too bad for him to behave honestly and return £8.50 for faulty goods.
by kayholmes, 05 Jan 2010
Have we missed a great furniture / design shop in London? Let us know.