Lillywhites reviews
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I'm a visitor from Malaysia. Found what I was looking for at Lillywhites. Bought 3 Canterbury rugby jerseys at an unbelievable price. Can't wait to come back!
by norizaltiman, 24 Jun 2009
by norizaltiman, 24 Jun 2009
It's now a fantastic place... if you are a chav! Cheap and unattractive clothes! I used to go there often to get cricket stuff because Lillywhites WAS a cricket store (the hint is in the name). The other week I tried to find a decent pair of trainers for sport and even though they were cheap I had to look on every single floor, seeing as every floor just has the same stuff (trackie bottoms and trainers). I wish it could be restored to its former glory of a real SPORTS SHOP!!
by maxedge, 13 May 2009
by maxedge, 13 May 2009
The bargains on replica football kits are terrific but the staff are so unnecessarily rude. There is no reason they can't be trained to treat customers decently like other stores do. I'll go back anyway.
by jonthomp, 21 Apr 2009
by jonthomp, 21 Apr 2009
I've done my 'sports shopping' at Lillywhites for 7 years, several times a term, and it has never let me down.
Not only affordable but good quality items. I've bought my trainers, shirts and sports bags there, use them everyday, put them in the washing machine every week (and this has been going on for years)... trainers, shirts, bags, all still in good condition, still plenty of use left.
Regarding costumer service... well, the place is always packed with customers. The staff turnover must be high since every time I go back there are new faces at the tills and in every department. They are mostly young part-time students doing a seasonal job.
Do not go expecting to be given much attention. If you know what you want, you won't have much trouble finding it. Do your research beforehand.
I will continue shopping at Lillywhites. It's a great place with plenty to choose from.
by Carita, 13 Apr 2009
Not only affordable but good quality items. I've bought my trainers, shirts and sports bags there, use them everyday, put them in the washing machine every week (and this has been going on for years)... trainers, shirts, bags, all still in good condition, still plenty of use left.
Regarding costumer service... well, the place is always packed with customers. The staff turnover must be high since every time I go back there are new faces at the tills and in every department. They are mostly young part-time students doing a seasonal job.
Do not go expecting to be given much attention. If you know what you want, you won't have much trouble finding it. Do your research beforehand.
I will continue shopping at Lillywhites. It's a great place with plenty to choose from.
by Carita, 13 Apr 2009
I just think that before complaining people should try working a shift in Lillywhites. The rudest people in the building are the customers, not the staff. I can't understand what these people expect from a place where you can find branded products at less than half price.
by mark81, 05 Apr 2009
by mark81, 05 Apr 2009
Really poor customer service at Lillywhites. The staff there seem not to have a clue what they are doing. I was there looking for swimming goggles recently and was told to go to three different floors by different members of staff, yet still couldn't find any. I spoke to one of the floor managers there, who showed no concern at all and told me if I couldn't find any on any of the floors then they were out of stock and I should come back another day! Imagine if I was a 60-year-old running up and down the six floors. Good customer service? I don't think so!!
by Amylondon, 30 Mar 2009
by Amylondon, 30 Mar 2009
Sad but true, the old Lillywhites has gone and it is now a glorified car boot sale. I recently popped in and bought some ski clothing, but it was a pretty unpleasant experience and, when I got home, I realised that we had been hoodwinked. I doubt I'll ever call in again.
by timborelli, 08 Feb 2009
by timborelli, 08 Feb 2009
If you're thinking of ringing them to ask about a product it may take about 10 minutes to go through the queuing system, they will then put you through to the department you ask for and when you ask if it is likely you'll be hanging on for ages again, they will reassure you and the phone will ring about 15 times while tumbleweed rolls down the telephone line and then you will be cut off. Big help customer services, thanks.
by ikos123 (2 reviews), 14 Jan 2009
by ikos123 (2 reviews), 14 Jan 2009
Those who say the current Lillywhites is a great shop have obviously never been to a decent, proper sports shop and might as well go to a car boot sale. When I worked for them we were trained. We were sent to the main manufacturers - eg. Dunlop (ironically now also owned by Ashley), Stuart Surridge, etc - so that we knew something about tennis rackets and cricket bats, or whatever. Lillywhites (as it was!) was never cheap but at least you could get good advice based on sound knowledge and virtually any sports item you wanted.
There is a place for end-of-line sales but surely Lillywhites is not that place. How super if someone with the right attitude could take over and make it a REAL sports shop again.
by Gordon Clack, 29 Dec 2008
There is a place for end-of-line sales but surely Lillywhites is not that place. How super if someone with the right attitude could take over and make it a REAL sports shop again.
by Gordon Clack, 29 Dec 2008
Selling cheaper products can NEVER justify poor customer service! Customer service is customer service regardless of what you sell and how big the shop. Management seems to be unable to organise the layout of the store and the merchandise and unable to train their staff in customer service skills as well as in what they are selling: sports wear and equipment.
by Mel08, 17 Dec 2008
by Mel08, 17 Dec 2008
I come from Johannesburg South Africa. Yes, Lillywhites is busy, but for us, with our exchange rates, who cares? It's wonderful. This is the second time I have come here, and believe me it won't be the last. The first time I came I bought a case dirt cheap and it has lasted and lasted. Incredible value.
by diwolpert, 12 Dec 2008
by diwolpert, 12 Dec 2008
This place is a frustration! I went there to look at shoes for dancing and an 'employee', who had his hand down the front of his pants when I started talking to him, gave "I don't know" for every question I asked. I just walked away before I asked him if he knew ANYTHING - in all likelihood, only to get the same response!
by mamparazw, 02 Dec 2008
by mamparazw, 02 Dec 2008
Disgusting waste of space... Not that Mike Ashley would waste any space inside - every square inch of space is covered in stock (clearly having a store room is too expensive). This place is fine if you want a pair of jogging bottoms to wear while you sit on a street corner or park bench but if you actually want something for playing SPORT you have no chance. The stuff will no doubt cause you an injury and will fall apart within weeks (admittedly, you can replace the item as many times as you want and not spent more than £5).
Don't even bother with Field and Trek either - Mike Ashley has destroyed that brand too... not to mention what he's done to Karrimor!
I suggest you avoid any shop that has a large bright green badge saying "70% off", as it's most likely part of the Sports Direct empire and not worth spending money at (think to yourself: if they can really afford to knock 70% off the value of something, what can it really be worth?!). You really do get what you pay for.
by bathers, 11 Nov 2008
Don't even bother with Field and Trek either - Mike Ashley has destroyed that brand too... not to mention what he's done to Karrimor!
I suggest you avoid any shop that has a large bright green badge saying "70% off", as it's most likely part of the Sports Direct empire and not worth spending money at (think to yourself: if they can really afford to knock 70% off the value of something, what can it really be worth?!). You really do get what you pay for.
by bathers, 11 Nov 2008
I lost my baggage in the airport and the low prices at Lillywhites saved the day - amazing!
by markangels, 13 Oct 2008
by markangels, 13 Oct 2008
All you people saying how terrible it is compared to when you went years ago are morons. Times change, yet Lillywhites is still overflowing with customers. I think they'll live without your custom somehow.
Lillywhites is great. Whenever I need things for my sports I go there and find everything I need. As for customer service, I don't know what Lillywhites you're going to, I always get helpful polite people serving me. But maybe that's because I use my common sense to accept that the store is overflowing with customers and it'll take them a while to navigate through the crowds and then find what I'm looking for. So I just ask politely. Try it out. Manners don't hurt to use and I'm sure the staff'll be happy to help you if you're polite to them, especially after having hundreds of impolite customers.
Go Lillywhites!
by lilywhites_lover, 08 Oct 2008
Lillywhites is great. Whenever I need things for my sports I go there and find everything I need. As for customer service, I don't know what Lillywhites you're going to, I always get helpful polite people serving me. But maybe that's because I use my common sense to accept that the store is overflowing with customers and it'll take them a while to navigate through the crowds and then find what I'm looking for. So I just ask politely. Try it out. Manners don't hurt to use and I'm sure the staff'll be happy to help you if you're polite to them, especially after having hundreds of impolite customers.
Go Lillywhites!
by lilywhites_lover, 08 Oct 2008
I suppose everyone's experience depends on what they go to Lillywhites for. If you notice all those attacking the store are people who say they had been there years ago and were shocked at the changes. Those of us who go there regularly have watched the changes happen slowly but still go there because of the great items at great prices we get to buy.
Although I have never had any rude experiences with the staff, I do agree customer care there is at 3%. But I have had recent experiences where the staff have been helpful. I usually try to find what I'm looking for by myself - instead of asking for assistance - because I understand the staff are rushed off their feet. It's not their fault the store is cramped and looks more like a warehouse than a West End shop. And the business must be doing something right to still be in the market all these years...
by sweetpaula, 21 Sep 2008
Although I have never had any rude experiences with the staff, I do agree customer care there is at 3%. But I have had recent experiences where the staff have been helpful. I usually try to find what I'm looking for by myself - instead of asking for assistance - because I understand the staff are rushed off their feet. It's not their fault the store is cramped and looks more like a warehouse than a West End shop. And the business must be doing something right to still be in the market all these years...
by sweetpaula, 21 Sep 2008
I went to the store to buy a pair of trainers on Wednesday. I had bought a pair there 2-3 years ago and they were worn out. My mother and grandmother also used to shop at Lillywhites.
It was the worst 'shopping experience' that I think I have ever had. The so-called shoe departments are so squashed you can't see anything properly, there is not space for 2 people to pass in the aisles between high banks of shoes, and there is nowhere to sit and try them on. All in all, it is quite horrid. No way to treat customers, and not fair to the staff either.
Needless to say, I did not buy anything. I won't go there again. A sad end to a fine firm.
by Caroline1, 19 Sep 2008
It was the worst 'shopping experience' that I think I have ever had. The so-called shoe departments are so squashed you can't see anything properly, there is not space for 2 people to pass in the aisles between high banks of shoes, and there is nowhere to sit and try them on. All in all, it is quite horrid. No way to treat customers, and not fair to the staff either.
Needless to say, I did not buy anything. I won't go there again. A sad end to a fine firm.
by Caroline1, 19 Sep 2008
I used to work for the store years ago and it's true that some workers there are a bit rude. But customers make your job difficult by throwing clothes on the floor, treating the workers no better than dogs and intimidating them by stepping in their faces and expecting them to just take the crap. I was there to serve and treated people with respect; is it so hard for people to say a little 'thank you' or 'please'?
by amychinkwo, 14 Sep 2008
by amychinkwo, 14 Sep 2008
I agree with bradmark and jamessw. Am still in shock from my visit there last night. Last time I went there - about 10 years ago - it was a professional sports shop where you could get good advice and decent kit in a wide range of sports. Now it's like any other 'sports fashion' crap retailer in the high street, except worse, as at least with the likes of Sports World you expect crap from the outset.
by hobbitboy, 13 Sep 2008
by hobbitboy, 13 Sep 2008
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