Lillywhites Sports Shop London (Piccadilly Circus)

Why won't anyone ever answer the phone? Suppose there was an emergency involving a relative of someone who works there... Shameful.

by kate4, 12 Aug 2011

I found the young lady in the outdoor shoe section (about the 4th floor) most helpful - she knew what she was talking about. They didn't have the Merrells model I wanted but I still walked out after spending £90 on other gear. If I had had more time in London, I would have re-visited. Prices seemed quite competitive.

by thommo56, 17 Jun 2011

Called twice to see if they had a tennis racquet. Waited on line for 30 mins each time - "We value your call... number 10 in the queue", etc. Got down to number 1 BOTH times and the line went dead. Situation arose because they didn't have stock in another store but that store said the only way I could find out if another store had it was to ring myself... RUBBISH!!

by mhusk, 20 May 2011

All these negative comments are so true. Last Saturday I walked in to Lillywhites to buy some kids' shoes. I had already some other bags from other nearby stores, so when I purchased the shoes at the counter I put them, with the receipt, into the other bigger bags I had on me. As I made my way down to leave the store I got STOPPED AND SEARCHED at the main exit in front of everyone because they thought I had stolen something! Absolutely disgraceful.

Another pathetic thing they have is security guards on each floor with BULLET PROOF VESTS... yes, BULLET PROOF VESTS!! I don't know, but I'm sure it's very unlikely for someone to be shot inside a store like Lillywhites in central London. This just says it all about who's in charge - a bunch of pathetic, low-life, incompetent staff. DON'T SHOP THERE!

by tsantos89, 09 May 2011

Totally rubbish!
I tried to return an unused pair of roller-blades.

Complete refusal.

Worst sports shop ever.
Don't touch with a barge pole.

by jeremyboden, 30 Mar 2011

We were in the store the other day, looking for ice skates for my daughter, whilst here on holiday from Sydney. The man was very helpful, but as they didn't have the right size in stock, he gave me the phone number to call...

I have just been calling for over one hour! How disgusting, when you wait and wait then it cuts you off when you get to #1 in the queue!! NOT IMPRESSED AT ALL. Will shop elsewhere now!

by dick.bennetts, 06 Jan 2011

I was in London last summer and got a great price here for England rugby jerseys (very difficult to get hold of in Malaysia).

by rmkapot, 12 Dec 2010

Everyone wants great customer service, knowledgeable and trained staff, 24-hour customer service, and much more. Well, if you want that, then go to M&S, John Lewis and Debenhams for a complete shopping experience. All these things cost money and the one reason to go for Sports Direct are the knockdown prices.

All the facilities which are given should be looked at in comparison with the prices. Me and my friends did a lot of shopping at Lillywhites and other Sports Direct outlets. If customers don't know what they want, then they'd better not go to a place with such bargain prices.

by hiraj2001, 02 Dec 2010

What DISGUSTING service. I have phoned three times, been kept in a queue, and when I get to the top of it, I have been promptly cut off. I have wasted over an hour of my time trying to contact a shop and all I got was a recorded voice saying how 'important' my call was. Trust me, I will NEVER go to this store again, and will make sure all my friends know about their disgusting lack of service.

by airinterests, 24 Nov 2010

I have been on the phone for 28 mins and have moved up the queue twice and phoned back twice but no one will answer the phone.

by alan perkins, 11 Oct 2010

Similar experience to some of the others; I have tried to get through on the phone on a number of occasions, having waited 15 mins, and 20 mins, being told I was fourth in the queue, third in the queue etc, and then getting cut off. Unbelievable for a major store to treat its customers like this.

by davidrobm, 04 Sep 2010

Totally rubbish. Just tried to ring the store, was on hold for 45 mins then it started ringing and I got cut off. The poorest cutomer service I have ever encountered. Just plain immoral.

by SC6515, 27 Aug 2010

Just spent 10 minutes queuing on the phone for nothing, no one answered. What a shame for such a nice shop.

by paulinhabelelli, 13 Jul 2010

What has happened to customer service? One cannot get through on the phone - it just rings and rings. Maybe they don't need the little people that got them there in the first place - that is really sad...

by momatjax, 17 Jun 2010

Have tried for 2 HOURS today to get through to the shop. I agree with other comments - I get put in a queue, told "you're 9th in the queue, 8th in the queue" and when you finally get to the front of the queue the phone rings endlessly and then you're cut off. Have tried all the Sports Direct central numbers - ring and ring with no answer until you reach the maximum number of rings and you're cut off.

When you finally get to the shop, things are not much better. Lillywhites used to be an icon in the sports shop world. Under Sports Direct it is just like a trashy jumble sale manned by some of the rudest and ignorant shop staff in Britain. Everything's a mess, the products are poor, there's just no space to breathe, the lifts are appalling, the staircase looks like it was last cleaned a century ago.

If you're a chav who likes to wear shiny football tops as your daily wear and you're as rude as the staff, you'll love it. Anybody who wants to buy items to actually play a sport in would do well to write it off completely and pray for another company to come and rescue it, restoring it to its previous quality. Disgusting place. Management at Sports Direct should hang their heads in shame.

by Hepburn, 11 Jun 2010

Absolutely abysmal customer service. I went here to get a football shirt printed. Firstly, barely any staff in there are fluent in English, which is my first gripe. Also the staff are very very rude. Anyway, the woman at the desk stood chatting to a colleague for a minute or two before finally realising I was stood there. Then I ask if I can have my shirt printed (which I'd already bought earlier). She demanded proof of purchase, which I eventually found. Then she told me I could only have Premier League writing on a Germany shirt, making it sound as though this was fine. Then she screwed my shirt up and just threw it back to me when I told her that was ridiculous. Then she shouted something at me in a foreign language as I walked off.

I'm never EVER shopping here again. I'd rather pay more money for something than have to deal with this shabby company again.

by SUFC, 05 Jun 2010

A young lady that works there made fun of my sister. She was touring the area and stopped in for bit. As she approached the counter, the employee said something rude in Italian, which my sister quickly understood since we are Italian! Appalling customer service.

by septimia7, 06 May 2010

I have tried three times to contact the store by telephone: the first attempt 47 mins, the second 17 mins and the third 35 mins. All calls have the inevitable countdown - 'you are 3rd' etc. - and all calls result in being cut off when I get to no. 1 in the queue. Wake up Lillywhites! You are now just a source of irritation to me - I'll never enter your store.

by portcred, 29 Apr 2010

I would not even give them one star. Service terrible - keep you hanging on the telephone for ages, earning them money, and then cut you off! It was once a great store, until Sports Direct bought them out.

by dufus, 23 Apr 2010

When I was told my money was not welcome (Scottish £20 notes sterling), I asked for a reason. I did not get one, despite a number of times asking why they wouldn't accept them - it is legal tender in the UK after all. Two security men grabbed me by the arms, threw me to the floor and the police were called. I received no apology. Be very careful in this store!

by mickhay1967, 10 Mar 2010

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