The Chelsea Club reviews
However, unfortunately the reception and management staff offer a very poor level of customer service: double-booked paid classes on the system never credited; no manager available during peak times and weekends (when it is more expensive); no replies to enquires (I've been waiting a month for my lessons to be credited and other things to be sorted out).
If you are going to classes that are not pre-paid and you swim on your own, it's great. But if you need any assistance, forget it as it can become a nightmare. The reception needs approval from the manager to update anything they have done wrong and they actually never get anything sorted out. My friend left because of the service and I am leaving too. I haven't received my money back for the lessons double-booked and still have pending replies from the management since about a month ago. If you decide to go for it, good luck!
by ClauLondon, 28 Jan 2014
by David Johnstone, 07 Feb 2011
I had a terrible experience with the payment of the creche (which is great, btw). Poor systems, bad management and embarrassingly poor service on the club (not the creche) side. The female manager who signed me up engaged me in a full on public altercation and insisted they had 'proof' I had not paid, despite me having a receipt for one of the payments they were questioning. She also wanted me to produce 3 receipts from 2 months past, each for 5 quid! I offered to pay twice - which they accepted - just to get shot of them. Very disappointing and have stopped using the creche, not because it wasn't good but because of the chaotic system and non-sensible management, which is a real shame.
In short: great club, great facilities but terrible customer service.
by peggy_nastat, 21 Oct 2010
by rocheideu54, 03 Aug 2009
by wayne1, 16 Jun 2009
by quincy (8 reviews), 04 May 2008
by Anonymous, 09 Nov 2006
Have we missed a great gym in London? Let us know.