Third Space reviews
Please do not use this gym.
It is an absolute joke. At the moment you are paying £130 per month when you can get gyms between £20-£40 where you can use pretty much the same equipment if you are an average user.
Some of the instructors are awful. They think they are these superstars but they are average trainers. They don't even help other customers on equipment and only care about their clients. They play on their iPads and, even worse, talk about other customers to their clients.
Management are awful. I've heard couple of stories about them bullying customers out of the gym if they complain.
Save your money.
by Thetruth*8*2, 15 Apr 2013
It is an absolute joke. At the moment you are paying £130 per month when you can get gyms between £20-£40 where you can use pretty much the same equipment if you are an average user.
Some of the instructors are awful. They think they are these superstars but they are average trainers. They don't even help other customers on equipment and only care about their clients. They play on their iPads and, even worse, talk about other customers to their clients.
Management are awful. I've heard couple of stories about them bullying customers out of the gym if they complain.
Save your money.
by Thetruth*8*2, 15 Apr 2013
The most overrated gym in London! Avoid at all costs! If you join, you will regret it. Read the reviews, most of them are pretty damning.
by kevinpage, 01 Feb 2013
by kevinpage, 01 Feb 2013
Poor service and badly maintained equipment. When they get you to sign up, one thing they fail to tell you and do not show on any paper work is that even after you have been there for over a year there is a 90 day notice period required if you want to cancel. Avoid at all costs.
by majoha, 18 Jan 2013
by majoha, 18 Jan 2013
Ive been a member for 8 months and the air con in the studio has broken down at least 3 times. I've emailed the manager to inform him but I am yet to get a reply. This shouldn't happen in a gym of this standard. Some of the staff can be a bit rude. Very poor!!
by bc4780, 08 Aug 2012
by bc4780, 08 Aug 2012
Small space, rude and stuck up staff. Apologies to all the people who like this place but, in my opinion, it's overrated. I called the customer service team 4 times to talk to them and every time I get: "Yes, I know you called but I was busy..." Ehhrrr, thanks a lot.
by boby221, 12 Jul 2012
by boby221, 12 Jul 2012
Interesting reading some of these reviews... I have been at gyms all over London and this is by far and away the best I have experienced. The yoga classes particularly are varied and interesting, with each teacher adding something different to their class. I am totally yogied due to Third Space. Recommend Ritchie's SCS too, which is unmissable. I find the atmosphere very good. Like all gyms it has it's busy times, but hey, I would rather be at TTS at these times. Keep up the good work there!!
by andrewtompsett, 21 May 2012
by andrewtompsett, 21 May 2012
I joined this gym two years ago and was hesitant because it was more pricey than I was used to and much nicer. However, from the first time I went, there was a great vibe. I really was looking for a place I could get back to my workout routine with new options to try. I took up swimming and had great training with a PT there, which helped my poor stroke. The PTs I worked with to help with my back injury were the best - knowledgeable and helpful, which was a big difference compared to trainers elsewhere. While I am not a big class person, a friend convinced me to try yoga (hadn't been in years). I loved it, especially Tanya's class - she's brilliant, as is Maria. As my back heals, I will be back to them again. My all-round favourite gym after 10 years in London.
by surfing17, 18 May 2012
by surfing17, 18 May 2012
I've been a member of Third Space for nearly 8 years now. Aside from the incredible facilities which opened up different avenues of exercise to me (like yoga and the incredibly addictive sport of climbing), the equipment is upgraded constantly and trainers are always on hand to help you, whether it be a bit of time if the outside world has treated you badly or if you've got a goal that you're working toward. I've got to say, I've never encountered unfriendly staff there - they are a happy, social bunch. If anyone is thinking of joining: don't think it, do it!
by bree.fedyk, 18 May 2012
by bree.fedyk, 18 May 2012
I joined almost a year ago. People at reception are incredibly nice at Marylebone compared to the people at the Soho reception, who are too busy surfing the computer to even look up when I enter. I don't like that kind of attitude at all.
Also, I am just not happy with the quality of the yoga teachers there. They have so many teachers there but only a few teachers are professional or experienced, most of them seem to have become teachers only very recently. Maybe the management encourage staff to become yoga teachers and welcome new teachers with no experience...
by london_flow, 04 May 2012
Also, I am just not happy with the quality of the yoga teachers there. They have so many teachers there but only a few teachers are professional or experienced, most of them seem to have become teachers only very recently. Maybe the management encourage staff to become yoga teachers and welcome new teachers with no experience...
by london_flow, 04 May 2012
I’m a dancer in a long-running West End show and joined the gym as it is very close to the theatre where I work. I was given some free personal training when I started and I’ve been so impressed by the quality of trainers there. Career-wise, it’s important for me to be at the top of my game in my stamina and physique, and the advice I’ve received from my trainer has been a great complement to my dancing. What I find most incredible is how my energy levels have increased with my new program. Very much recommend this club - great space and equipment, but most of all the trainers and class instructors are more educated and experienced than you’ll find anywhere else.
by sas86, 25 Apr 2012
by sas86, 25 Apr 2012
Wow! This gym is amazing! I can't believe the previous poor reviews. I've just renewed my membership and look forward to another fabulous year. Third Space is without a doubt one of the most welcoming, luxurious and professional places I've ever been to. It's more than just somewhere to work out, it's a place to escape everyday stresses. I always leave feeling relaxed, refreshed and, most importantly, VALUED! Well done Third Space, keep up the good work and I shall never leave you.
by janey-sunshine, 01 Feb 2012
by janey-sunshine, 01 Feb 2012
This gym is lush! Like a 5 star oasis in the heart of Soho. Loving the lounge areas, wifi, magazines, swish new equipment, top trainers. Pool is always chill. Real place to escape the urban grind, get fit, stay happy. DJ in the evenings adds a sick vibe as well. Just hoping they open another club soon in E1!
by doctordrake, 31 Jan 2012
by doctordrake, 31 Jan 2012
I moved to London from Los Angeles last year and was worried I wouldn't find a gym up to LA standards. My colleague recommended Third Space, and I am absolutely in love with this club. My primary interests are yoga, pilates, and gyrotonic and nowhere have I seen such a high standard of instructors, equipment, and classes offered. Maria's classes are gorgeous as they blend high intensity vinyasa flow with a simultaneous focus on a calm, empowered mind-state. I also love that I can use the studios and stretch areas to do my own practice in addition. AND the steam room and pool are a perfect post yoga reverie.
The staff are always really friendly in helping me with class bookings, bringing guests, and I've even benefited from some complimentary personal training sessions.
Overall, to my fellow Yanks, this gym makes Equinox look a bit cookie-cutter. The classes rock, facilities are spotless, and I've even seen a few British celebs on the cardio floor! (swoon)
by Lady Chakra, 18 Jan 2012
The staff are always really friendly in helping me with class bookings, bringing guests, and I've even benefited from some complimentary personal training sessions.
Overall, to my fellow Yanks, this gym makes Equinox look a bit cookie-cutter. The classes rock, facilities are spotless, and I've even seen a few British celebs on the cardio floor! (swoon)
by Lady Chakra, 18 Jan 2012
I've never seen such a bad attitude in a gym. Trainers are ridiculously rude and inpolite. Everybody treats you as if they were the ones paying you. Worst experience ever. Even cheap small gyms are better than this.
by rodneynyc, 19 Nov 2011
by rodneynyc, 19 Nov 2011
Truly awful management. To be avoided if possible. Agree with last reviewer - utterly, utterly charmless.
by jonlandau, 16 Nov 2011
by jonlandau, 16 Nov 2011
It's a great space and location. But the staff - particularly the trainers and the management - are far from friendly. If you don't mind paying up for hi-spec with zero charm, this will work for you.
by Mike5, 18 Oct 2011
by Mike5, 18 Oct 2011
Terrible experience. It's almost a year I'm a member and I haven't discovered many good sides. The gym is very dated (throwback from the '90s), locker room is ridiculously small and toilet always smelly and damn cold! Lockers are too small - you will have difficulty fitting all your clothes in without having your shirt fall down, and there's no room at all for shoes, unless you want to put them together with clothes. Showers are very old and don't work very well, with not enough water most of the time.
The gym could look nice if they took care of the equipment, which is very dated and very bad quality. Machines can remain broken for weeks. Nobody cares and they don't even tell you they are broken, you have to discover it yourself. We actually had a new technogym bench in the past few weeks, the only technogym one in the whole gym - can't they see the difference?
The worst thing of all about Third Space is the staff, who are very impolite and don't seem to care about anyone but themselves. The girls at the reception are very nice and always smiling, but all the other people are so rude. Nobody says 'hi' to you. I signed up with this poorly dressed guy named John. From the day after I joined the gym he wouldn't even reply to me when I said 'hi'. Trainers don't say 'hi' either, not even if you see them every day. They just don't care and pretend they don't see you. Some of the members have this attitude as well; I mean, if I say 'hi' to you it's just because I see you every single day, not that I want something from you! Don't even think about saying 'hi' to the cleaners, they wouldn't reply. Everybody looks at you in a bad way and puts on this bad attitude.
The air-conditioning system is way dated, you get very cold air on your neck in certain spots. I've never used the pool but it looks pretty good and clean. It would be very nice to see the sky from the rooftop windows if they cleaned them, something I don't think they've done in years. Finding the hairy security man with his bad attitude in the sauna is not a nice experience...
The sad thing is that it's supposed to be one of the best gyms in central London, certainly in W1. I'm really wondering how the other gyms are! Equinox in New York, which is kind of average, is way better than Third Space. The point is that the gym is very close to my flat, but I don't think I will sign up for one more year as I really don't like the staff attitude... Too rude.
by Rocket71, 12 Oct 2011
The gym could look nice if they took care of the equipment, which is very dated and very bad quality. Machines can remain broken for weeks. Nobody cares and they don't even tell you they are broken, you have to discover it yourself. We actually had a new technogym bench in the past few weeks, the only technogym one in the whole gym - can't they see the difference?
The worst thing of all about Third Space is the staff, who are very impolite and don't seem to care about anyone but themselves. The girls at the reception are very nice and always smiling, but all the other people are so rude. Nobody says 'hi' to you. I signed up with this poorly dressed guy named John. From the day after I joined the gym he wouldn't even reply to me when I said 'hi'. Trainers don't say 'hi' either, not even if you see them every day. They just don't care and pretend they don't see you. Some of the members have this attitude as well; I mean, if I say 'hi' to you it's just because I see you every single day, not that I want something from you! Don't even think about saying 'hi' to the cleaners, they wouldn't reply. Everybody looks at you in a bad way and puts on this bad attitude.
The air-conditioning system is way dated, you get very cold air on your neck in certain spots. I've never used the pool but it looks pretty good and clean. It would be very nice to see the sky from the rooftop windows if they cleaned them, something I don't think they've done in years. Finding the hairy security man with his bad attitude in the sauna is not a nice experience...
The sad thing is that it's supposed to be one of the best gyms in central London, certainly in W1. I'm really wondering how the other gyms are! Equinox in New York, which is kind of average, is way better than Third Space. The point is that the gym is very close to my flat, but I don't think I will sign up for one more year as I really don't like the staff attitude... Too rude.
by Rocket71, 12 Oct 2011
I am shocked at reviews... this is the best gym I've ever been to. Lovely fluffy towels on arrival, friendly staff who always say hello and goodbye with a smile. I've not come across one piece of faulty equipment yet in the last 6 months, and the pool is amazing. Classes are brilliant and not overcrowded like most other gyms. Very professional instructors. I love it!
by Bella2011, 31 Jul 2011
by Bella2011, 31 Jul 2011
Worst gym experience I have ever had. I've been a member here for almost a year and I will not be renewing my contract. I don't know where to start. The staff are incredibly incompetent and rude. Customer service is a joke. They basically sell you a very expensive membership and once they have you under contract do absolutely nothing to help or make sure you're happy. I have complained numerous times, calmly, diplomatically, but they never get back to you. I spent a half hour in the office speaking to the floor manager nicely and calmly, regarding some of the issues I had experienced in the club. She seemed quite understanding and told me that I was totally right and somebody would call me or email me soon. It never happened.
I recently booked a few personal training sessions at £60 an hour, thinking I would train with someone a few times a week for a few months. I was ready to buy 20 sessions - THANK GOD I DIDN'T. On both occasions the trainer showed up 15 mins late and left after 45 minutes - charging me for the full hour. He talked to other people throughout our whole workout and left me basically to do the weights on my own. At one point I asked him how many reps I had done and he said "Oh sorry, where are we at again?" WHAT A JOKE!
The staff have no sense of humility or concern for your comfort or satisfaction. The receptionists are snappy and cold.
The change rooms are overcrowded and not up to par considering they are the most expensive health club in London.
by STALIS77, 31 Oct 2010
I recently booked a few personal training sessions at £60 an hour, thinking I would train with someone a few times a week for a few months. I was ready to buy 20 sessions - THANK GOD I DIDN'T. On both occasions the trainer showed up 15 mins late and left after 45 minutes - charging me for the full hour. He talked to other people throughout our whole workout and left me basically to do the weights on my own. At one point I asked him how many reps I had done and he said "Oh sorry, where are we at again?" WHAT A JOKE!
The staff have no sense of humility or concern for your comfort or satisfaction. The receptionists are snappy and cold.
The change rooms are overcrowded and not up to par considering they are the most expensive health club in London.
by STALIS77, 31 Oct 2010
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Photograph © Third Space
