Eleven reviews
I visited Eleven two weeks ago for the Brazilian straightening treatment. Excellent customer service and a welcoming atmosphere was something that I had expected, as someone recommended this salon to me. Sebastian, my stylist, was very professional, approachable and a friendly person. I can’t recommend this place enough. My hair looks smooth and shiny and it is mainly straight due to the great treatment I received.
It has saved me so much time and has made my hair grow since I’m not putting direct heat on it every day. It’s the best thing I've ever had done to my hair. I will definitely be visiting the salon again.
by Kasia Zet, 11 Mar 2010
It has saved me so much time and has made my hair grow since I’m not putting direct heat on it every day. It’s the best thing I've ever had done to my hair. I will definitely be visiting the salon again.
by Kasia Zet, 11 Mar 2010
I have been using Jason to colour my blonde hair (his speciality) for over 2 years now. I always feel welcome in the salon and have a fabulous time with all the staff. Jason is an amazing colourist - I've never had so many compliments!
P.S. Not quite sure how anyone, e.g. Roula (in below review), managed to have such a bad experience. Virtually impossible at Eleven!
by catherineamelia, 01 Dec 2009
P.S. Not quite sure how anyone, e.g. Roula (in below review), managed to have such a bad experience. Virtually impossible at Eleven!
by catherineamelia, 01 Dec 2009
Followed these guys from Fordham's in Soho. I would never go anywhere else. Jason (Mr Redken) has a natural flair for colour and always chooses an amazing blend for my highlights. I often go for an 'in-between-colour' treatment for blow dry and a trim with David. It's more than a salon; there is always an upbeat atmosphere, good humour banter and plenty of vino served with a smile!
by karenx3, 27 Nov 2009
by karenx3, 27 Nov 2009
I very rarely write reviews, but I was so staggered by the one below, I felt I should add some comments, as I truly do not recognise the salon or experiences this person below describes.
I've been going to Eleven now for nine months, and in that time Ben has managed to virtually transform my hair. When I initially went, it was made clear to me that I would need a skin test before any colour was applied in case of any allergic reaction. Armed with this information and nearly in tears because my hair had literally been butchered by a disasterous cut and colour from a previous salon, I had a long chat with Ben, who recognised the problems immediately! Over time, my hair is now in good condition, a great colour and a very chic cut, and I'm always being asked "Who does your hair?"
The staff are great, very friendly as well as extremely professional. I've never felt under any pressure to buy products and I've actually never seen anyone leave without them looking like they have fabulous hair. What I like about the salon, and in particular Ben, is that he seems to know what is going to suit the person, understands how their hair works and can do colour that looks great, but really very natural.
I think they're really good value for money, and I don't even live in London!
by sarah.robertshaw, 10 Sep 2009
I've been going to Eleven now for nine months, and in that time Ben has managed to virtually transform my hair. When I initially went, it was made clear to me that I would need a skin test before any colour was applied in case of any allergic reaction. Armed with this information and nearly in tears because my hair had literally been butchered by a disasterous cut and colour from a previous salon, I had a long chat with Ben, who recognised the problems immediately! Over time, my hair is now in good condition, a great colour and a very chic cut, and I'm always being asked "Who does your hair?"
The staff are great, very friendly as well as extremely professional. I've never felt under any pressure to buy products and I've actually never seen anyone leave without them looking like they have fabulous hair. What I like about the salon, and in particular Ben, is that he seems to know what is going to suit the person, understands how their hair works and can do colour that looks great, but really very natural.
I think they're really good value for money, and I don't even live in London!
by sarah.robertshaw, 10 Sep 2009
I visited the salon once, as a new customer. I wanted colour/cut and blowdry. To cut a long story short, here are my comments:
1) I didn't like that they initially booked me for a much shorter appointment than I'd requested.
2) I liked their initial approach to accommodate me, so, they booked me in with Russel.
3) I disliked Jason's attitude - my initial appointment was with him, but since they rebooked me with Russel, he didn't even bother to say something.
4) I liked Russel's approach and job; however, the end result was nothing close to the colour I am used to and was after.
5) They ran late ( more than 4 hours for colour only!!) and finally they didn't cut my hair, even though I insisted!
6) They definitely showed they didn't want me back in the salon, as they were acting as if in an extreme hurry and they wanted to get rid of me.
All in all, it was not my fault they booked me for a much shorter appointment and they couldn't complete the job. Anyway, even though the colour is quite nice, I will not be going back again, as those guys definitely showed they don't deserve the money they're paid.
by Roula.Zagana, 04 Sep 2009
1) I didn't like that they initially booked me for a much shorter appointment than I'd requested.
2) I liked their initial approach to accommodate me, so, they booked me in with Russel.
3) I disliked Jason's attitude - my initial appointment was with him, but since they rebooked me with Russel, he didn't even bother to say something.
4) I liked Russel's approach and job; however, the end result was nothing close to the colour I am used to and was after.
5) They ran late ( more than 4 hours for colour only!!) and finally they didn't cut my hair, even though I insisted!
6) They definitely showed they didn't want me back in the salon, as they were acting as if in an extreme hurry and they wanted to get rid of me.
All in all, it was not my fault they booked me for a much shorter appointment and they couldn't complete the job. Anyway, even though the colour is quite nice, I will not be going back again, as those guys definitely showed they don't deserve the money they're paid.
by Roula.Zagana, 04 Sep 2009
I had my hair cut and coloured for the first time at Eleven just recently (having always coloured my own hair). I had Russell and he was FANTASTIC. In future I will not be using anywhere else and I am just chuffed to bits! Thank you Russell!!
by ericaa, 21 Jul 2009
by ericaa, 21 Jul 2009
I have been going to Eleven since I followed my hairdresser, David, there. They never disappoint. It's a relaxing and professional salon in the perfect location for a little slice of luxury.
by melanie.colledge, 10 Jul 2009
by melanie.colledge, 10 Jul 2009
It's rare that anyone can say honestly that a hairdresser has changed their life, but I truly believe the staff at Eleven have done just that.
I've been having hair extensions for just over a year and Yuko Hair Straightening for well over two years. Before I found Eleven, I was thoroughly fed up with my frizzy, short hair. Despite trying numerous stylists who always promised they could transform me, my hair would revert to it's old style within hours of me leaving the salon, however much I paid. However, I can vouch for the amazing skill of the Eleven stylists who have transformed my hair to long, straight, easily manageable locks. Christian and Sebastian change my hideous frizzy curls into sleek, shiny, straight hair with the revolutionary Yuko thermal straightening while Piotre adds the length and volume to give the thick, long hair that I had always dreamt of. The extensions are matched into my hair colour perfectly and all my friends say you cannot possibly tell they are extensions. This has boosted my confidence and self-esteem enormously, and friends say I look ten years younger.
The service is always friendly and very professional and it's clear that they all love their work and take it very seriously. I absolutely look forward to spending a relaxing afternoon in tasteful surroundings whilst my hair is expertly transformed with the minimum of fuss or discomfort. I'm so pleased I have found these wonderful guys who have transformed my life. Thank you to all of you at Eleven. I can't wait for my next visit!
by karenjewitt, 06 Jul 2009
I've been having hair extensions for just over a year and Yuko Hair Straightening for well over two years. Before I found Eleven, I was thoroughly fed up with my frizzy, short hair. Despite trying numerous stylists who always promised they could transform me, my hair would revert to it's old style within hours of me leaving the salon, however much I paid. However, I can vouch for the amazing skill of the Eleven stylists who have transformed my hair to long, straight, easily manageable locks. Christian and Sebastian change my hideous frizzy curls into sleek, shiny, straight hair with the revolutionary Yuko thermal straightening while Piotre adds the length and volume to give the thick, long hair that I had always dreamt of. The extensions are matched into my hair colour perfectly and all my friends say you cannot possibly tell they are extensions. This has boosted my confidence and self-esteem enormously, and friends say I look ten years younger.
The service is always friendly and very professional and it's clear that they all love their work and take it very seriously. I absolutely look forward to spending a relaxing afternoon in tasteful surroundings whilst my hair is expertly transformed with the minimum of fuss or discomfort. I'm so pleased I have found these wonderful guys who have transformed my life. Thank you to all of you at Eleven. I can't wait for my next visit!
by karenjewitt, 06 Jul 2009
Having read some of the rave reviews, I decided to give this place a go and have mixed views.
It is very friendly and you will feel looked after - treated to wine, tea, coffee, etc. I had a semi-colour glaze put in. The colour around the hairline was initally shockingly bright and did not match the rest of the colour, but once it had died down (with lots of washes!) it evened out. However, the colour has only lasted a few weeks, which has suprised me, and so it certainly wasn't worth the money.
Secondly, the cut was not the best I've had. It was OK and nothing really to complain about, but it certainly wasn't anything special or worth the sort of reviews others have left. The blow dry again was OK, but wasn't great - very average. Hard sell was done on products, which I hate!
So, nothing too negative to say. But, given the price, it certainly didn't have the 'wow' factor. Oh - a friend of mine goes regularly and loves the place, but I can never actually tell when she has had her hair 'done'... which should have perhaps told me something!
by poperanm, 26 May 2009
It is very friendly and you will feel looked after - treated to wine, tea, coffee, etc. I had a semi-colour glaze put in. The colour around the hairline was initally shockingly bright and did not match the rest of the colour, but once it had died down (with lots of washes!) it evened out. However, the colour has only lasted a few weeks, which has suprised me, and so it certainly wasn't worth the money.
Secondly, the cut was not the best I've had. It was OK and nothing really to complain about, but it certainly wasn't anything special or worth the sort of reviews others have left. The blow dry again was OK, but wasn't great - very average. Hard sell was done on products, which I hate!
So, nothing too negative to say. But, given the price, it certainly didn't have the 'wow' factor. Oh - a friend of mine goes regularly and loves the place, but I can never actually tell when she has had her hair 'done'... which should have perhaps told me something!
by poperanm, 26 May 2009
Eleven hair salon are the best. I went there without even thinking I would come out with such a result. A guy named Peter is an excellent hair artist and was extremely friendly to me. I will definitely visit Eleven again. Thank you for such great results.
by Beata321, 23 May 2009
by Beata321, 23 May 2009
Christian and Sebasitian are second to none for straightening, and recently I booked a cut with Ben following a disastrous cut (elsewhere). Ben's initial response was to decline to cut my hair, but to wait and grow my hair to give him a bit more to work with. With some persuasion from me to give it a go, he has worked a minor miracle. I'll certainly be going back and it's comforting to find someone who is not eager to take your money without proper consideration and confidence that you will be pleased with the result. Thanks Ben, I'll be back.
by Carolyn J, 20 May 2009
by Carolyn J, 20 May 2009
I visited Eleven recently after having used and been totally committed to the the same stylist for several years. I'd been recommended by a friend previously, but simply hadn't wanted to change. Then I had to when my stylist moved abroad.
I was really, REALLY nervous and worried. You hear such awful stories about hairdressers simply not listening, etc. I can honestly say, from the moment I met Ben White, he made me feel relaxed and confident. We discussed styles and colour, but he seemed to know instantly how far he could go and what would look good. He was so fast as well! Snip, snip, snip, colour, colour, colour...
I left the salon less than 2 hours later, feeling like a new woman. My hair had life, style, bounce and shine. I felt happy! Lots of my friends have said I look years younger!! So, a session at Eleven has saved me a fortune. Thank you Ben - see you again soon!
by rozzyc, 29 Apr 2009
I was really, REALLY nervous and worried. You hear such awful stories about hairdressers simply not listening, etc. I can honestly say, from the moment I met Ben White, he made me feel relaxed and confident. We discussed styles and colour, but he seemed to know instantly how far he could go and what would look good. He was so fast as well! Snip, snip, snip, colour, colour, colour...
I left the salon less than 2 hours later, feeling like a new woman. My hair had life, style, bounce and shine. I felt happy! Lots of my friends have said I look years younger!! So, a session at Eleven has saved me a fortune. Thank you Ben - see you again soon!
by rozzyc, 29 Apr 2009
Eleven are simply brilliant. Ben has been cutting my hair for a few months now and I am always pleased with the result.
by Fraser Pope, 12 Mar 2009
by Fraser Pope, 12 Mar 2009
My experience began with Craig. While the stylist was excellent, it is Craig, with his sweet South African accent and great looks, that I remember most. I hope to see him again as soon as possible.
by kelly122, 08 Mar 2009
by kelly122, 08 Mar 2009
I couldn't be more pleased to have found this salon. David has cut my hair twice now. Besides being utterly, completely lovely, he's amazing at cutting hair. I now get complimented on my hair all the time, and both cuts have lasted right through. It's difficult for many hairdressers to cut curls, but David is amazing. I seriously recommend this place.
by helenpurves, 15 Jan 2009
by helenpurves, 15 Jan 2009
Twice I have had my hair expertly cut by David and both times it has looked great! I found the whole experience at Eleven to be more than what I had expected and I shall continue to be a client.
by planb62, 14 Jan 2009
by planb62, 14 Jan 2009
I have just changed from the human hair extensions to monofibre extensions under Peter's advice. I am thrilled at how natural they look. Thank you to Peter for making me feel and look like a million dollars. I highly recommend him to anybody thinking of having extensions done.
by cdavies13, 14 Jan 2009
by cdavies13, 14 Jan 2009
On a scale of one to ten, this salon scores the same as its name - Eleven! I flew from Canada to London to have my hair done by Jason Welch because of the excellent reviews given him and his salon. Still, I had some qualms about whether he would really be able to live up to my expectations, which are exceptionally high. From color correction to cut, Jason was incredible. I loved my hair and was complimented on it many times on my return home. Highly skilled, attentive and personable – Jason Welch gives me one more reason to wish I lived closer to London!
by sp99dea, 07 Dec 2008
by sp99dea, 07 Dec 2008
Davey has been cutting my hair for years, and I'm hoping it will stay that way for some time. The salon is brilliant - fantastic atmosphere and great banter! I highly recommend it to anyone with a great sense of humour who's looking for a great cut.
by elzbelz_Ox, 05 Dec 2008
by elzbelz_Ox, 05 Dec 2008
I have to say I'm an incredibly difficult customer. As my hair is very important to me I am willing to spend quite a lot to have it well cut and coloured and therefore have been to many high-end salons. None of them have managed to make me come back, until I went to Eleven.
Eleven has this lovely atmosphere that makes you feel welcome as soon as you go through the door. Guys are very nice and they definitely know what they are doing. I had a haircut and highlights done there and was very happy with the result, but only after having extensions done by Peter did I really appreciate just how good this salon is.
I was really scared before going as I've had extensions done before and hated them so much that I took them out after just one week, but I really wanted to have long hair so I decided to give it another go. Peter has done an excellent job. The hair colour is perfectly matched to my own and nobody can see that the hair is not real. I've received so many compliments about it and feel so much prettier with my new hair. The fact that it's undetectable and so comfortable too, it definitely exceeded my expectations.
by danka (2 reviews), 28 Nov 2008
Eleven has this lovely atmosphere that makes you feel welcome as soon as you go through the door. Guys are very nice and they definitely know what they are doing. I had a haircut and highlights done there and was very happy with the result, but only after having extensions done by Peter did I really appreciate just how good this salon is.
I was really scared before going as I've had extensions done before and hated them so much that I took them out after just one week, but I really wanted to have long hair so I decided to give it another go. Peter has done an excellent job. The hair colour is perfectly matched to my own and nobody can see that the hair is not real. I've received so many compliments about it and feel so much prettier with my new hair. The fact that it's undetectable and so comfortable too, it definitely exceeded my expectations.
by danka (2 reviews), 28 Nov 2008
Have we missed a great hair salon in London? Let us know.
