Surely the most well-appointed hair and beauty salon in the Kilburn area, MACS is a little oasis of calm, a welcome retreat from busy Kilburn High Road. Offering a broad menu of beauty and holistic treatments as well as hair services, the salon aims to soothe the senses and provide a pampering experience. It manages this most effectively, from its relaxing interior of rich mahogany tones, potted palms and Oriental imagery, to its friendly staff proffering complimentary glasses of champagne.
I loved my time at Macs London salon. I go every 12 weeks and they are a great team who always go out of their way to make me feel welcome and special. Thanks guys.
by mel_d_06, 25 Feb 2014
I've been going to Macs for a few years and have had all of the staff cut, dye and dry my hair and they are all great. However, by far the best is AJ. She truly does amazing things to my hair and is a great stylist. I always feel at home here.
by Gemmaloid, 20 Sep 2013
I've been going to Macs for years. Silvana always looks after me and makes my hair look a million dollars. Very happy.
by Adel1, 05 Aug 2013
My visit to Macs salon was a delight – I will definitely be going again. Right from my arrival the service was impeccable and the staff remained very attentive throughout my visit. My needs were at the forefront of my stylist's concern and she offered appropriate advice and helpful tips as she coloured my hair. I felt very safe and trusted her completely.
On the whole the salon experience was blissful. I felt very relaxed and left feeling revitalised – like you do after an intense pamper session. I think the ambiance in Macs played a huge part. The decor is rustic chic with a hint of modern glamour and it feels very sensual and fresh.
I was also impressed with the results of my colour, which was exactly what I’d asked for, and I honestly have no complaints. It was a lovely experience.
by liz.coleman1982, 28 Jun 2013
Always have a wonderful experience at Macs. The customer service is warm and welcoming. I had wonderful colour with Silvana on the weekend for my wedding. So happy.
by stephaniepix, 28 Jun 2013
Very noisy place with uncomfortable seats and basin chairs. Rude receptionist and messy organisation. Assigned wrong stylists to me, thus I had to explain what I wanted several times to different people.
Also, be prepared to pay at least double the amount shown on the website and in-store leaflets as there are a lot of hidden charges. In my own experience, for example:
* 'Conditioner treatment' that they charge extra for, even though I never asked for it and they did not ask whether I wanted it.
* Even though I iterated 6 times to 4 different people (receptionist, lady washing hair, hairdressers) that I only wanted wash and cut (no blow dry), they ignored this and said that without a quick blow dry they could not finish the cut, i.e. the quick blow dry would be part of the cut. And then they charged me £15 for this quick blow dry.
by KarinaW, 01 Jun 2013
Have been going to Macs for years but last year the salon went downhill. A variety of new staff who don't look after the customer has put me off. Customer service in the beauty department has always been lacking. Perhaps this is because they are in the cramped dark basement, which is not at all relaxing.
by NP London, 30 May 2013
I had a voucher offer for Macs, which I took advantage of today. I have been a fairly regular customer here over the last few years and was curious to see whether customers using vouchers would be treated differently from regulars like some salons have been known to do. Not a bit of it! The welcome (including the complimentary glass of bubbly) was every bit as welcoming as usual, in spite of the receptionist being different from the one I remembered. Teresa did the colour professionally and Sylvia did a fantastic job with my cut. I'd just had a spell in hospital and this was exactly the pick-me-up I needed. Well done girls, and thanks!
by Valpreteceille, 07 Mar 2013
I treated my wife to a pamper day at Macs and so glad I did because the service she received was excellent in every way and the stylists and therapists are all first class. She had a great day and enjoyed every moment. All I can say is a big 'thanks' to Macs and I will definitely recommend them to anyone looking for a special day.
by peter taylor, 27 Jun 2012
Oh my god, how many fake reviews are there? This place has just used this site for advertising purposes. My wax there was awful and my stylist cut far too much off my hair. Do they really think we are stupid enough to believe all these five star ratings?!
by golders, 01 Jun 2012
Macs are excellent - friendly, professional service (that seems so hard to find in other places!). I use Silvana, she is fab.
by maidavalelady, 20 Feb 2012
LOVE Macs salon. Have been going there for years and wouldn't dream of going anywhere else! The service is so warm, friendly and professional, they make you feel totally welcomed and relaxed. The staff are fabulous and the same faces I see year after year, which means the management are doing a great job cultivating their future stars! Not only can I recommend a mean cut and colour but the spa is fab too.
by princessvanessa, 31 Jan 2012
I first visited Macs a few months ago for the first time. I came in to the salon after having had bad cuts elsewhere. I have a very sharp bob, with fringe. I was booked in with the lovely Sylvia. Sylvia has rescued my hair, and it's at its best. The cut is always perfect (she is very much a perfectionist) - thank you, Sylvia. The team are so friendly and professional, and the salon looks great. Highly recommend.
by claire_inglis, 19 Jan 2012
I can’t thank Macs salon, and senior stylist Kevin, enough for consistently being amazing. Macs offers a hidden oasis of relaxation and beauty. Everyone is always so pleasant and helpful. Kevin is my miracle worker when it comes to doing my hair. It is like a makeover every time I go and see him. Everything, from my wedding up-do to a regular colour and cut, is always perfect and makes me feel fabulous and beautiful. Thank you Kevin!
by AresaE, 17 Jan 2012
I have been going to Macs for years now and they are always friendly and efficient. I have never been disappointed with a haircut, colour or treatment. No matter how busy they are, you are always made to feel welcome and special. I thoroughly recommend this salon.
by vickitaylor, 17 Jan 2012
I would highly recommend this salon, the best salon I think I've been to. The staff are lovely - they instantly make you feel comfortable and make sure you have everything you need at all times. I had highlights and a cut and blowdry by Melika. I was so happy with the results, I recommend her to everyone. Thank you guys, for such a good experience!
by miller86, 15 Jan 2012
I have been a customer at Macs since it opened. I lived in London for 12 years and now live in Leeds, but every 2 weeks I still drive back to Macs for my hair cut and colour. The expertise and warm atmosphere at this salon is amazing and I would never go to another salon, no matter where I live. Since I started going to the salon, Corrina and her staff have gone out of their way to make sure every visit is special. Thank you Macs.
by craigdm2002, 12 Jan 2012
I recently moved area and was looking for good salon. I was so happy to find Macs, as it's just round the corner from my house. I love my new hair! I would highly recommend. If you go there, ask for Sylvia!
by adulka1982, 10 Jan 2012
An oasis to relax and have your hair done! Great stylists, wonderful atmosphere and reasonable prices. I highly recommend this salon and keep going back myself. Your loyalty is rewarded through your membership, and not only does your hair look great after but you feel chilled and ready for a night out.
by luciaustin, 19 Nov 2011
A truly unique experience from the moment you enter the salon.
A 'welcome' glass of champagne, fantastic stylists, a great atmosphere. I would highly recommend Macs to anybody. 10 out of 10 from me. Amazing.
by d.flanagan, 07 Nov 2011
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