Martyn Maxey

18 Grosvenor Street
Mayfair, London
W1K 4QQ
Tel: 020 7629 6161 Bond Street 0.2 miles

This Mayfair salon has a reputation as one of the leading hair and beauty salons in the UK and counts numerous models and actors among its clients. Services include manicures, treatments for men and women and free haircuts for kids up to 2 years old while their parent's hair is cut.

Exterior of Martyn Maxey Salon, Mayfair Interior of Martyn Maxey Salon, London « 1 of 2 photos »

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Martyn Maxey reviews

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I went to see Martyn and I couldn't have been any more disappointed. His lack of interest in my hair was disgraceful. He became uninterested in what he was doing and spent more time looking around the salon or having conversations with other stylists. I found him rude and uninspiring. I shall not be returning in the near future.

Useful review?
 by 28AG, 16 Nov 2013
Ordered product at the beginning of September and have still not received it. After countless phone calls and assurances that the product would be despatched at the start of October by 1st class post, still no product. Take my advice and do not use this outfit, or else be prepared to part with your no money with nothing in return.

Useful review? 1
 by rfg839, 08 Oct 2012
Well I will give the salon 10 out of 10 as I was trained there and all who trained me were the best.

Useful review? 1
 by a.moore1978, 11 Sep 2012
The VERY BEST! We visited Martyn Maxey as a family, tidying up our hair for Christmas. Excellent all round service. My wife had the best highlights ever by Chloe and my hair was wonderfully cut by Ken, who further did a wonderful job entertaining and cutting my young daughter's hair - a skill in its own right! Well done everyone, we will see you again in the New Year.

Useful review? 2
 by electra17, 14 Dec 2011
Very poor customer service. Ordered two items, they sent the wrong one and then refused to pay for the refund postage. I will never buy from them again and would not recommend anyone else to do so.

Useful review? 1 1
 by helen4, 23 Aug 2011
Very nice colour and friendly atmosphere. The blow dry was amazing, it lasted for days. However, the cut was not that great - the fringe was not straight and when I got home I had to cut the longer bits myself. For £136.00 I expect pure perfection. Would not go back.

Useful review? 1
 by ibrusat (8 reviews), 09 Aug 2011
I had a fantastic restyle by Martyn. He was lovely and very down to earth. He is very understanding, listens and is also a great person to converse with. He gave me great advice and tips. I would highly recommend Martyn to everyone. It was money well spent. He has most definitely won my confidence and I'll be going back for the colour that he recommended with Fran. So glad I went to him. A very, very happy client.

Useful review? 1
 by Tina_hussain1, 25 Feb 2011
I placed an order online, for which I was charged despite the fact that several of the items were not in stock. As I needed them urgently and was not prepared to wait several weeks for the items I had requested, I asked them to refund me for the missing items. Ten days later this has still not happened, and despite repeated calls I have been unable to speak to anyone who appears to know what's going on. This is the first time I have ordered from Martyn Maxey and it will certainly be the last. Very poor service.

Useful review? 1 1
 by fairandfrsnk, 10 Dec 2010
I'm so happy with my new hair - it's fab! It's the first time I've visited the salon and I'm in love already! I have finally found a place where they listen to what I like. The place is fantastic - the vibe in there is amazing and the staff really do go all out for you. Keep up the great work, I'll be back soon!

Useful review? 1
 by missisha, 25 Mar 2010
Love it, love it, love it! They have everything all on one website, and have just made my shopping online so much easier. They're cheaper than the rest too!

Useful review? 1
 by tasha1, 23 Mar 2010
I have been using both the salon and the website for years and both are fantastic. The staff are friendly and you get the real London experience when visiting the salon in Mayfair. The website is a godsend and saves having to hunt around for products in between salon visits. Order arrives within two days and you save money! Can't recommend highly enough.

Useful review? 1
 by jsdawson1, 16 Mar 2010
What a fantastic service! Not only are they great value but the customer service is outstanding. The little free sample on the package is a great touch. Thank you.

Useful review? 1
 by shaneequ, 09 Mar 2010
Do not use their website service. They do not understand the meaning of the term 'customer service' and we're left with footing the bill for a faulty item which they refuse to refund.

Useful review? 1 1
 by asasas, 01 Mar 2010
I have used the website a couple of times to buy hair products online. This past week I checked out the hairstyling at the salon. Fantastic results! Lots of comments on my uber-coiffed do... will definitely try a cut next time. Highly recommend for the season's office parties (if you're lucky enough to be going to one in the present climate!!). Not overly priced for the area either.

Useful review? 1
 by beautyspy, 29 Nov 2009
I had a terrible experience here and can't recommend them at all. Awful service and a bad cut.

Useful review? 1 1
 by cjay, 24 Nov 2009
I visited the salon today for the first time and I have to admit I was very impressed. I was greeted by the friendliest receptionist. My hair was very damaged but they worked a miracle on it. I feel so much better now my hair is in good condition. This is a salon everyone needs to go to. Definitely money well spent. I also found out that Martyn Maxey has an online shop where I can order my products and they will be delivered to my home - what a fantastic service!

Useful review? 1
 by julia2, 27 May 2009
I am so glad I found this salon. I love my new hair do, they really worked their magic on me. Great service.

Useful review? 1
 by tanya2, 20 May 2009
I visited the salon for a facial and have to say the therapist was great - I felt so relaxed. Great service all round.

Useful review? 1
 by sashasmith, 18 May 2009
All I can say is: WOW!!! My hair was in a bad state when I went to the salon, but they did a fantastic job and I couldn't believe the end result. I never thought I'd find a salon that would be able to fix what other salons had ruined. I was there for a while and the time I spent in there was great - they even managed to do a manicure and a pedicure while I was having my hair done. Will be telling all my friends and family about this salon.

Useful review? 1
 by latoya, 18 May 2009
The customer service I received was the best I've ever had. I had my nails done by a lady called Gene not only was she very friendly but very professional at the same time. Her work is outstanding, I will not go anywhere else but Martyn Maxey.

Useful review? 1
 by melissa1, 14 May 2009


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