Nicky Clarke reviews
On the positive side, Leonie did an amazing cut on my mum's hair. She was very professional and really listened to what my mum asked for. As for the other staff, I felt they came across as miserable. We weren't even given our products. I was told the manager would contact me... Still waiting! So disappointed.
by leemar, 05 Dec 2012
by Angel B, 06 Nov 2012
by firegirl, 15 Sep 2012
by Angie.amy, 09 Aug 2012
by lw (2 reviews), 17 Jul 2012
I rushed to the West End in the heat that was strong on a beautiful London day, whilst my team were lunching in the park, only to be told after I had sat in the hairdressers chair that they have not tested this product on Afro relaxed hair. They said they could try but it might not work and that it could be an expensive test (this I'm guessing was their disclaimer). The sweat was still on my brow from my dash across London to be told basically that they could not cater to my hair type - this when their website stated that it could and the appointment booker knew my hair type when I booked the appointment. I asked the hairdresser (who at that point looked a little bit frightened) if they had done Afro hair before and she said yes, but that this product was new and they had not tested it on Afro hair. I asked why I hadn't been told this when I booked the appointment, and asked for the manager.
They apologised and then started ringing around other salons. Hmmm, Errol Douglas they said was good, they know how to do Afro hair (I've been to Errol Douglas before and it ain't nothing special, plus they were booked and I had limited time). They then suggested Julianna at Vita, she's great they said, she does Nicky's wife's hair, we used to stock Julianna's products but she doesn't supply us any more they say. I then in my mind conclude that I have had a lucky escape. Nicky Clark's wife goes to another salon to get her hair done (Brazilian blow dry at least). They ring Julianna at Vita and ask if she has appointments for today and if shes does Afro hair. Meanwhile they continue a frantic dialogue with the girl who was going to do my hair and again apologise, saying the appointment booker is not a hairdresser and he didn't know, we keep telling the guys at reception to be careful when making appointments, etc. My mind is ticking over again: yes, a lucky escape, as I conclude that this salon is not the most professional. Shocking.
They manage to book me in with Julianna at Vita in Bromptom Road. I run back to work, exhausted, with hair that's more frizzed by the heat than when I left. People look at my hair at work, confused as it looks worse than when I left, and remain silent about my new bad mood.
Long story short, Julianna and her staff at Vita are amazing. A complete professional who knows about the science of your hair, who will give you the most amazing consultation. Went there on Thursday and I am going back on Tuesday. If they will have me for life I will be their customer for life. Complete professionals. I've been looking for a good hairdresser for a while and she's been found.
If you need a professional service that has experience with all hair types/conditions then please avoid the Nicky Clark's near Bond Street. Nicky Clark himself is obviously all about his brand and products. I wouldn't touch his hair salons with a barge pole. Upon further investigation, the Nicky Clark horror stories from old clients of that salon make me feel blessed. The one star is for passing me on to Julianna. This experience in this salon deserves no stars. Please avoid and be careful here, there are serious horror stories about treatments that have gone terribly wrong on past clients.
by Miranda28, 30 Jun 2012
I had booked an appointment and when I arrived the so-called manager told me it had been cancelled and to book another day. Never mind the fact I'd travelled from Scotland. When I tried to argue my reason for being angry, she basically turned round and said "What do you want me to do about it?" She then said she would call her superior and see what they could do. They offered me a complimentary conditioning treatment. Well, my hair is not coloured and neither is it damaged, thank you.
I feel sorry for the people who work for these muppets. Because if they treat clients this way, I can only imagine how the staff are treated.
by annie78, 28 May 2012
Instead of my usual colour, I decided to have a veg colour put on, as Carl was the only one to ever get my hair spot on. However, at the same price as a tint it didn't make much of a differece.
A young girl came to blow dry my hair for me but she wasn't a junior stylist. I usually saw Ben (who left last year) or Theonie, both fab stylists. This girl wasn't fully qualified, she was still a training junior. It took over an hour to blow dry my hair, by which point I was a little disappointed by the lack of care and service from the staff.
I'm afraid to say that, although I have been visiting the salon for the last 2 years, in the last 9 months I feel there has been a massive turnover of staff. It's beginning to get more and more noticeable as the receptionist is different on each visist and juniors seem to be changed around constantly. I'm sad to say that Nicky Clarke has lost its appeal, as the personal touches and the familiar staff just don't exist there any more... it's just another hair salon.
by hayley-jeffery, 25 Jan 2012
by Kandi, 30 Nov 2011
After having a hair cut with this man, who spent most of the time admiring his own reflection in the mirror, my hair was finished in a mere 45 minutes, whereas Matthew would spend a full hour with me. The haircut was not great and was just straightened with irons for the finish.
I sat and had a glass of water and was left on my own (no one said goodbye or took me to reception), so on leaving I got my own coat from the cloakroom. I got to reception, where I was given my bill. It had gone up a fair amount for this new guy to cut it - I refused to pay, as it's not my fault my usual stylist is no longer there! On top of that, I was charged £3 for a glass of water... are they crazy??
I have been going to the salon for a few years but have been totally let down in the last 6 months I'm afraid. So I will be going back to Matthew, who I only just found out did not leave for another salon but opened up his own. I am looking forward to a relaxing experience there in the future, as a valued customer.
by Ellena Rodes, 01 Nov 2011
by JaneDO, 13 Oct 2011
by giafox123 (2 reviews), 09 Sep 2011
by olivia_o39neill, 26 Aug 2011
by june.smith110, 14 Jun 2011
by viv1981, 29 Mar 2011
I will never go back to my original stylist. Not only did she listen take her time and make me look wonderful. She is half the price I will be going back to her. She was amazing!
by a.star x (2 reviews), 24 Mar 2011
And then I met EVE. I read some pretty bad reviews about her on here, and I was a bit wary. But she told me what she would recommend without me even coaching her. I was satisfied. Still wary, but satisfied.
So when I came in for my appointment, the things that made me nervous were that the salon was overbooked, there was no water pressure, and people seemed really rushed and stressed... including Eve. I was starting to sweat. Eve spent time on the first stage of my colour, ran off to a different client, and the shampoo girl that shampooed the colour off for the next stage didn't wash the colour clean off my scalp. Strike ONE. Not impressed. However, they quickly rectified it with a lovely girl that shampooed and massaged my scalp. Bliss.
Okay, the second stage of my colour was a bit more rushed. Eve seemed a bit distracted and stressed, but explained to me what she was doing, and asked if I was happy with it so far. She took my suggestions to heart, added what I wanted and reassured me when I started getting nervous. She then suggested a finishing gloss, which she warned me would temporarily darken my hair a bit, but would make it shiny. Did I want it? She asked me first... Well, I thought, isn't that YOUR job to tell me what I SHOULD have? And then I thought, NO, that's the sign of a stylist that doesn't want to overcharge and wants the client prepared for what it might look like. So I trusted that if she brought it up, it would be a good result. AND IT WAS. It was a tad bit darker after they blow dried it, however over the next few days I've seen her handiwork emerge. She created highlights without using foils, by picking out my natural hair and not colouring it with the darker tones.
The results are awesome. My hair is shiny, has depth and tone to it, is healthy, and after 4 hours of sitting in the chair worrying why it was taking so long and if she was making any mistakes, I was proven wrong. I am an extremely hard client to please, because my hair always has to look camera-ready and healthy, and I am not disappointed. In fact, I gave her a hefty tip and walked out of that salon vowing that despite the lack of water pressure, some inept shampoo girls, and a fair bit of waiting around for someone to attend to my colour, it was probably just a bad day at Nicky Clarke.
I am following Eve around for as long as she'll colour my hair. I am EXTREMELY pleased, and will be also trying out a stylist for a haircut as well, which I'll also be a bit nervous about (lots of long layers, thick hair... nightmare!). I don't know who would have a problem with Eve, but I have to recommend that people need to be patient with colourists and explain to them what you want/don't want, and listen to their suggestions as well. It will never look exactly like the pictures in the magazines, but I promise it will be a very good experience. Plus, over a week after her colour, my hair (which is always notoriously dry and porous) is deliciously shiny, without putting ANY product in it.
Thank you Eve. I promised myself that if you did a good job, I would shout your praises from the rooftops, and I really hope that everyone who reads this review comes banging down your door!!
by lolafaloola, 08 Oct 2010
I'm actually really disappointed with my haircut too. It's the opposite to what I asked for. He said he doesn't do the haircut I asked for. Seriously? And yes, I also had the hour wait. His assistant said that he just left home, whilst he said he was in a meeting - surely one of them must be lying? Nice! Thank you very much Nicky.
by london gal, 01 Aug 2010
by abbieno1, 27 Jul 2010
by Leabellamy, 21 Jul 2010
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