Toni & Guy

Will never ever go to Toni & Guy again. They ruined my natural hair with the highlights they did - more than upsetting...

They were crap. I went to have my hair cut for a date and I came out crying it looked so terrible. They even conned me into paying more! I kicked up a fuss and got my money back though. Never going back.

Toni & Guy are wicked! I go there every time I need to get my hair cut. There was only one time they messed it up and that was when I asked them to thin it out and they didn't (I have really thick hair); however, because I wasn't happy with it, they only charged me £20. I'll definitely keep going.

Toni & Guy are the worst hairdressers ever!! I insisted I wanted the weight taken off my hair, as it was too thick. The director put a razor to my hair four times. She thinned it out so much that I only had one quarter of the hair on my head left. I ended up putting hair extensions in my hair because it looked so awful. I would advise you never to go to Toni & Guy.

Severe Warning (T&G at Angel/Islington - senior stylists): They do what they want, no matter what has been agreed. I went patchy-blonde, which looks cheap. In addition, the stylist created something of a mushroom on my head. When I complained, they turned up the volume of the music. I was told the blonde would be darkened, so another 30 mins of waiting... and again a failure, of course! I was charged £118, felt completely worn out after all the anger, and very much in the mood to sue this arrogant and ignorant bunch of wannabe creatives.

Sadly I received a terrible consultation - if you can call it that - and hair was cut extremely quickly whilst I was totally ignored. The girl who blow dried my hair was obviously very upset and took her bad mood out on my head, which was left bruised afterwards. Then hairstyle 'fell out' within two weeks. Waste of money and a bad experience.

I don't know how they train their staff, but they must get the rejects from other salons. I had my hair cut and coloured. BIG MISTAKE. Uneven layers and the colour was not what I asked for. Told how great I looked by the stylist, but she just couldn't wait to get me out and the next mistake in the seat. Complained but didn't get me anywhere. NEVER, NEVER going back there again.

Last week I booked to have my hair cut at T&G, as my hairdresser has been sick and unable to cut my hair. WHAT A BIG MISTAKE! I washed my hair the next day and was unable to do anything with it. I had short bits and long bits everywere. All I asked for was a trim. My hair is long with some layers in. None of the layers were blended in.

I rang the salon to explain I coundn't do anything with my hair. I was disgusted when I went back to the shop and was told there was nothing wrong with my hair - it was called a 'disconnected hair cut'. What the hell is that, may I ask, because I never asked for that! Their reply was, "Well people don't come in asking for 'a disconnected hair cut'". So what the hell are they doing them for then?!? I will NEVER go there again.

Toni & Guy, George Street, Oxford. My stylist was completely uninterested in my hair, hardly cut anything off and I left looking the same as I went in. Total rip-off. Never going back.

I went to a Toni & Guy's recently. Not only did they ignore everything I said, they did the exact opposite of what I asked them, and whenever I questioned what they were doing they kept giving me a face like I was some big jerk. To make things worse, the stylist who was doing my hair basically disappeared in the middle of my cut to, I can only assume, attend another customer. Will definitely never go back to the incompetent staff of T&G... I'd rather have a dog chew off my hair!

Complete crap, to be honest. Went just for a cut and they charged me about £10 extra just because my hair was half an inch (if that) past my shoulders! AND I ended up looking like a poodle. When I asked for a refund I was told there was nothing wrong with it and I should "deal with it". Wouldn't go there again if you paid me!

I went to a Toni & Guy yesterday to get a nice haircut for the new school year. I asked for layers, as I have long hair.
The result? I look like a freak, since they cut off too much. And I paid some £120 for it!

Went to them for a slightly warmer brown shade on my light brown hair. I ended up with an almost black colour. Totally overpriced and I would not go back. Colour nothing like what I wanted.

Been to Toni & Guy in Marylebone High Street since January this year, and have made 3 visits. It is the best haircut I ever had - my style stays in and my hair has never been in better condition. OK, it's pricey, but I would pay double if I had to. I would never go anywhere else. Would be very upset if my stylist left - I would recommend Alek to anyone.

I've had good cuts and bad at Toni & Guy. Unfortunately the really good stylists move on, as I've heard Toni & Guy don't have great conditions for staff. I used to have fantastic colour done at Harrow but the technician left and nobody has been able to get it right since. Sometimes they get my cut right, other times - like recently - it grows out of shape in two weeks. I've had the best cuts from the Marylebone salon but very hit and miss there too. Very much down to personal skill of stylist. The Ealing salon has the best atmosphere and friendliest staff.

The people that have been there for years get promoted for length of service but don't always have the talent to match the position. Sometimes it's better to have a more junior stylist, as they will be recently trained. You end up with a better cut and pay less.

Having said all that, it can't be easy being a hairdresser!

I have just been to Toni & Guy and I am so upset (I look like a 12-year-old Emo!!) I have a red slice in the right side of my hair and fringe and I have no idea why I ended up with it as it's not what I asked for at all. I think it all got a bit lost in translation to be honest - I just wanted to go lighter. And it cost me £90!! I will not be going back! My boyfriend says I should go back to get them to sort it out, but I daren't as they are so unfriendly it's hard to even get a smile out of them.

They didn't listen to what I wanted, they kept me waiting, they nipped my cheek with the scissors and drew blood, the cut was ridiculous and not at all practical or easy to maintain as promised. My verdict: seriously overrated, for fashion victims only.

I found the consultation very poor - the stylist was not at all interested in what I really wanted and did not take time to explain what she was doing. The cut was good but not what I wanted and it is taking ages to grow back (I am now considering extensions). Basically, the stylists are too scissor happy and don't listen to what you want. I've now made a firm decision not to have my hair cut there again.

Toni & Guy in Liverpool Street is the one - best salon I've been to yet. Service is fantastic, everyone is polite and friendly, and I love my hair every time I leave there.

Bit of a mixed bag in my experience - I've had some good cuts in the past but my most recent visit was a disaster. The stylist cut lots of deep layers into my fine and wavy hair, leaving it looking thin and ragged. Try as I might, it was impossible to style. I had to spend a lot of money (and lose a lot off the length) at another salon to have it put right. I won't be returning.

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