Fendi Shop London (Knightsbridge)

Terrible customer service. Staff never answer the phone (I rang 5 times!), and there's no communication between the main store and other stores which also sell some of their shoes.

by katy.fannon, 13 Jul 2008

Bought a faulty bag, took it back with proof of purchase (only 3 weeks old) and though the price had been reduced they would not give me the difference. Staff are rude and unhelpful. If it wasn't for us, they would not have a job.

by natalie walker, 28 Jan 2008

Fantastic customer service. When I walked in they opened the door for me and greeted me. When I asked for some particular items the sales assistant brought me practically the whole shop and was very polite and helpful. Some great prices in the sale too.

by lukey, 28 Dec 2007

Staff do not bother you but do not really help either. Bags OK but clothes not particularly wearable.

by cystalhaze "top london reviewer" (20 reviews), 06 Oct 2007

Only average in design and materials. Not worth the price.

by china, 18 Jul 2007

I phoned for advice with regard to a vintage Fendi fur coat and the young chap I spoke to was very helpful.

by Anonymous, 12 Oct 2006

Men's collection overdesigned and overpriced. Accessories hyper-tacky (too many Fs). Add the extra and go down the street to Bottega.

by botero1982 (15 reviews), 14 Sep 2006

Staff at Fendi are really offish and even ruder on the phone!

by Anonymous, 24 Aug 2006

Staff is whatever...not SO bad but, could be better. I love the collection though...walked outta there 495 pounds short.

by 1_spOiLeD_heiResS (2 reviews), 01 Jun 2006

Like all Fendi stores it has a unique decor and a fab collection... The only thing that, in my opinion, could be better was the men's collection.

by Spo0ok (14 reviews), 22 Dec 2005

Fabulous store, love the decor, the collection and staff were fab!

by Anonymous, 15 Nov 2005

Nice staff, not so bad men's collection.

by Anonymous, 31 Jul 2005

Beautiful collection.

by Anonymous, 20 Apr 2005

Extraordinary service, champagne, free home delivery and they knew my name!

by Anonymous, 19 Apr 2005

Extremely unfriendly and rude staff.

by audrey "top london reviewer" (32 reviews), 07 Feb 2005

Dark shop, concept and poor lighting makes the boutique cold and unwelcome. Most of all it has unfriendly staff.

by Anonymous, 05 Nov 2004

Fendi

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