Louis Vuitton

17-18 Bond Street
Mayfair, London
W1S 2RD
Tel: 020 7399 4050 Green Park 0.3 miles

Louis Vuitton

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Other branches of Louis Vuitton in London:

KnightsbridgeThe City

Louis Vuitton reviews

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Have had a very bad experience every time I've visited LV.

First in Harrods, where I intended to buy the pochette Darmier, the staff on the first floor checked and said that there were no more of these in the UK and suggested I buy Mono instead. I decided to check the other shop on the second floor and there they were, the pochette Darmier that I wanted!

Second, yesterday I bought the Revington. I checked it before buying and everything was fine. Then when I came back and unwrapped it, I found that the leather near the zip was rolling upward. Moreover, the dust bag was too small and too tight to put the bag in. I bet the staff must have pressed and squeezed my bag to fit it in.

I went to change it the next day. The staff said this was normal! What?? An imperfect expensive bag is normal? I asked the salesperson to show me another, to check if the leather was rolling up the same. In the end I got a new bag.

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 by redcatdancer, 11 Aug 2013
To reviewer below me: the Westfield store is just as bad, with rude arrogant staff - so much so I sent off an email of complaint to customer services, which has been ignored. My business has gone elsewhere.

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 by WhiteCity, 21 Jun 2011
I just recently visted the new Bond Street branch and found the service was very, very bad! Loads of staff but for some reason they didn't even offer to help. The supervisor acknowledged me after I requested to be served, but to my amazement he still kept me waiting and didn't even bother to come over to me. This is a shopping experience from hell! Let me put it this way, I'm gonna stick to LV in Westfield!!

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 by damuk30, 15 Jun 2010
Had a Speedy 25 for 10 months and then the seal on the handles started to 'peel'. The bag was sent back to Paris in November 2009 and at beginning of February I am still waiting for it to be returned. The staff at the Selfridges store are aloof and pompous!

Useful review? 1
 by elfie, 04 Feb 2010
Several visits where the staff were friendly, especially as went with my mum and we were havuing difficulty choosing. Would definitely go back.

Useful review? 1
 by hellokitty76 (3 reviews), 02 Jul 2009
I have always been a fan of Louis Vuitton and never thought I would be able to afford anything. But how wrong I was. The staff are very helpful - if you don't need assistance and you know what you're looking for, they don't bug you. I now own 3 things that are Louis Vuitton; I love them, get a lot of use out of them, and people always comment on them. I look forward to going into this shop every time I'm in London and near Bond Street. Just a fantastic shop.

Useful review? 1
 by Designerboy86 (2 reviews), 04 Mar 2008
I was not a fan of LV, but since I started buying their products, I am hooked. It started with me purchasing my first bag in Vegas and it just followed on from there. Bought a lot of stuff from the Dubai store and now I'm into the shoes as well. Staff well-presented and very helpful. If you can afford it, why not treat yourself and enjoy.

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 by cfinnie, 05 Jun 2007
Fantastic man bags. Just bought my second one but had to put my first one in for repair. Really friendly staff. Have no problem spending £600+. If the staff are not nice, let them know. After all, the customer is always right, whether spending £5 or £600+... Love the shoes too. Have bought a pair and they look great on.

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 by milliner, 21 May 2007
To be fair, I'm not a big fan of the bags or RTW collection, but I just bought the most amazing pair of show shoes from the Sloane Street store. The staff were amazing - a really good laugh and very helpful. Couldn't praise them more highly (although when you're spending £400+ on shoes you do expect a certain standard of service).

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 by Francis (3 reviews), 08 May 2007
Excellent staff, great quality fabrics and attention to detail.

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 by eljay2001 (20 reviews), 26 Oct 2006
Menswear would be acceptable if they removed the logos. And the quality of the bags are questionable (just compare their suitcases with Goyard). The staff are better than average though.

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 by botero1982 (15 reviews), 30 Apr 2006
It's really, really good-the best of the best. I spent £10,000 and they really love you for it and they ring you the next day to make sure you are happy with the service.

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 by richierich, 23 Apr 2006
Louis Vuitton rocks.

If only their stock was a bit cheaper, even though I have a bag worth £600-it's a multi-colored black alma bag. It's sooooooooooooooooo nice.

The service is wicked and it just rules!

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 by Anonymous, 18 Apr 2006
It's a very nice shop - been to one in London and one in New York, both really good. But I'm really disappointed with their travel goods - bringing the make down.

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 by miss nw it all, 04 Feb 2006
Excellent service! Louis Vuitton even called the next day to ask if I was satisfied with my purchase. I feel like a valued customer at LV. Wouldn't expect less when you spend a couple of grand with them. Treat yourself.

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 by Anonymous, 04 Jan 2006
Absolutely brilliant. Excellent customer service, and the bags are exceptional. The store is friendly and the design is warm and inviting, a pleasure to shop in. I felt great making my purchases in this store.

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 by BryanBoy, 26 Oct 2005
Full of Japanese tourists carrying Gucci bags, but MY GOD why shouldn't they be in Louis Vuitton because it's FAB!!! Marc Jacobs is a GENIUS, what he's doing for the label really, really doesn't disappoint.

Am not giving it a five because when you see the cutest pair of shoes and your heart gets all happy and you get all excited and then you pick them up and turn them over to look at the price it's upwards of a thousand, it's not the best feeling in the world.

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 by Vovo (7 reviews), 08 Oct 2005
Friendly staff, beautiful store. But handbags with cherries monogram a little childish!

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 by Anonymous, 29 Sep 2005
It's Louis Vuitton! The cream of the crop! Fantastic, fantastic!

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 by Anonymous, 21 Jul 2005
Good shop, friendly staff. Can't wait to go back again.

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 by Anonymous, 18 Jun 2005


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