Prada Shop London (Knightsbridge)

I am shocked by the response of the Prada staff. My gold Prada bag was of horrible quality - within a few months the leather came off. To get my bag repaired, I called the Dusseldorf store where I'd purchased the bag. They were so cold and told me to call Hong Kong, as there is no Prada boutique in India. Hong Kong says, "Why don't you go to Dusseldorf?", and refused to give me their customer service ID.

by coobuzz, 05 Dec 2009

Bought my wife a Prada purse in Harvey Nicks in Leeds last November as a Christmas present. She has used the purse since, neatly tucked away in her handbag. I paid circa £300 for this purse, believing that not only was I buying her a drop-dead gorgeous purse, but that I was buying into an elite name, service and product. Unfortunately, not so...

After some problems with the zip of the purse we took it in to the Sloane Square Prada store, only to be told that it was caused by 'wear and tear' and that the purse could only be replaced if the zip was 'proven' to be faulty! I went mental... 'proven'!! This was after only 10 months' of usage. They showed little interest in the fact I had paid a fortune for what is in fact a quite ordinary purse with the Prada name on it. (My wife replaced with the Prada purse a £30 purse which she had without any malfunction for over 4 years.) When my wife visited Harvey Nicks again yesterday, she was told a similar tale, and that the purse would have to be sent off. But frankly, if you sent it yourself you would get a better response than the shops!

Unbelievable. Definitely the last time we will be visiting and purchasing in Prada.

by kevmulli, 18 Nov 2009

Bought a pair of loafers at Prada Terminal 5. Paid over £200. Wore them once and was horrified to find the pewter leather on the toe was scraped off because there isn't enough rubber sole to stop the leather hitting the pavement as you walk. Took them back to Westfield to politely query and was told, very snootily, that this was normal wear and tear. When I suggested it was bad design or poor manufacturing, the assistant simply shrugged and repeated her statement.

First Prada purchase for me... and the last.

by janelove100, 24 Jul 2009

I bought a Prada wallet from the store in Milan and have had to send it back twice for repairs. The first time the 'R' came off, the second there is a tear in the lining, which apparently cannot be fixed. After only a year of use the wallet is useless and the Prada store here in the UK that I have been dealing with will offer no form of compensation. I'm quite disheartened by the experience.

by cass55, 05 Jun 2009

Awful, awful experience. Bag in for repair three times over 6 months and still not repaired. Bag damaged after last repair, no responsibility taken, questionable honesty from staff. Was offered some fragrance and a chance for a fourth repair! Will never buy Prada again. Would give 0 stars if it was possible.

by marciajk, 28 Jan 2009

I love Prada bags, shoes and clothes but I have recently found that their quality is not of the expected calibre - my sweater has a tear in it, the 'R' has fallen off my bag, my boot heel broke... I have only used these items once and am not impressed.

by sniczowski, 27 Jan 2009

Just back from Prada in the new Westfield Shopping Mall, Shepherds Bush. I have to say the lady that served me was exceptional. Was after a pair of trousers which they didn't have in my size on the rack. She took my number and said she would call me back if she found my size or something close to it. She called back in 20 mins. Unfortunately the closest to my size was still a tad too big. She then called 2 other stores in London to see if they stocked the next size down. Unfortunately not. But her customer care and help was the best I have come across in many years. Such a shame the other Prada staff/stores don't follow her example.

by wolfie0000, 24 Dec 2008

Contacted London store as my Prada classic filofax was stolen and I needed a replacement price. It took 15 mins for any staff in the shop to understand what a filofax was. Eventually found a staff member who spoke enough English to understand me, and they promised me a letter/email within 2 days. 7 days later no letter, phone call or email. Staff obviously do not care and it is impossible to contact head office. Shows this company just want cash from you and do not offer any after sales service. I will never spend my money there again.

by leezah, 08 Nov 2008

Awful staff. Went in to look at the formal trousers, but as soon as the sales assistant realised I would not be purchasing anything on that occasion he walked off, commenting that the sales rack was in the corner.

by ToryBoy (2 reviews), 08 Sep 2008

I bought a pair of silver shoes from Prada, which scratched to reveal a black layer underneath which looked awful. The layer of silver was very superficial and the shoes were discontinued. Prada Sloane Street took ages to accept that I deserved a refund (4 weeks), they never pick up the store phone and constantly fail to call you back when they promise that they will. Here I am 8 weeks after purchasing the shoes and still waiting for my promised refund! Not good enough.

by djw25, 05 Dec 2007

Bought my first Prada wallet and the staff were so helpful in the way they helped me pick the right one.

by paulthegeordie, 15 Nov 2007

I have read the comments below and, to be fair, I can understand where you are coming from. But I have to say I always go to the same guy in there who is such a laugh. He always trys to help me find what I want and I often find I end up spending about an hour just talking to him... I don't even buy that much. So I guess it just depends who serves you.

As for the clothes, they have gone off in recent years and never really offer anything I haven't seen before. The store in Milan which carries the full range is much better. Suits are decent and the shoes can be good.

by Francis (3 reviews), 08 May 2007

Stuffy, stiff staff!

by lydia1 (5 reviews), 28 Apr 2007

Bought a jacket for £450 which stains my other clothes when it gets wet. Prada say that I shouldn't go out in it when it rains and refuse to accept that the jacket is of inferior qaulity. I will not buy a Prada item again. Poor service.

by benjaminnel, 16 Mar 2007

Need to improve their customer service.

by Anonymous, 21 Jan 2007

Drab, drab, drab store. I feel sorry for the staff - I would struggle to find enthusiasm working all day in a store that looks like a bland office. Nice suit for my fiance and resonably priced for the quality of cut. Staff OK. Shame it wasn't a more luxurious experience.

by Gabby (2 reviews), 04 Dec 2006

You would expect from a luxury store with luxury prices some kind of luxury service... I guess Prada can afford to treat clients indifferently.

by alfy, 06 Nov 2006

Out of all the luxury clothing stores in London, I have never been in one that has such unwilling staff. The interior was very poor. I would expect much more from a leading fashion house.

by ??, 23 Apr 2006

Not what I would have expected from such a brand. Poor customer service and general store appearance.

by Tim23, 08 Jan 2006

Poor service, poor range of sizes.

by razbox, 01 Jan 2006

Prada

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