Tod's

2-5 Old Bond Street
Mayfair, London
W1S 4PE
Tel: 020 7493 2237 Green Park 0.2 miles

Tod's

Add your review



Blog review URL

Rating:




Other branches of Tod's in London:

Knightsbridge (Main Branch)

Tod's reviews



I visited this store today, aware of some not so great reviews. My experience was very good. The staff were generally polite and welcoming. One of the female staff members was a little surly but she wasn't serving me. The sales assistant who did serve me took time to chat to me about the website etc. Left with a d bag. Very happy and would return.

Useful review?
 by russell_susan, 10 May 2013
The Tod's store in Old Bond Street is amazing. The staff are so nice and helpful, even the security guy is interactive and helped when the sales staff were busy. I bought a D bag from them - I love it and I will do more shopping at this exceptional store.

Useful review?
 by Mina M, 16 Mar 2012
Never go to the shop in Knightsbridge. I bought a pair of the classic driving shoe. When I got home and looked at the bottoms it looked like someone had already bought them, worn them and then returned them. So I got 'sloppy seconds'.

Useful review?
 by Wilcoxcronan, 17 Aug 2010
Service so shoddy it boggles the mind. I've had quite the saga with this store. Save yourself some grief and shop elsewhere.

Useful review?
 by truestylista, 06 Jan 2010
Given the earlier reviews, I have to write my own on this store, as the service was absolutely great. I was looking for a particular type of Tod's shoe (Jodie), and as the shop assistant who was helping me was a big fan too, she took a lot of time to make sure she'd showed me every colour she had in my size. She went to great lengths, even digging up old seasons, just to see what I'd think. Two days later I came back and again I was helped in the most down-to-earth, chatty, kind way. This time it was the manager, and I made sure to compliment her colleague on the service I had received 2 days earlier. Absolutely the most approachable store in the street.

Useful review?
 by stefanievietor (2 reviews), 17 Jun 2009
Absolutely shocking customer service. The manager did tell me though, that my complaint would be dealt with and the sales assistant who served me would not be there next time I visited. Serves the guy right for treating me like dirt!

Useful review?
 by gary77_gd, 23 May 2009
Very friendly and helpful staff, not arrogant like staff at some stores in Bond Street. Their shoes are not the best for English winter, that's true. But have you seen the bags? They are beautiful!

Useful review?
 by Leora, 21 Jul 2008
Methinks the Tod's staff have submitted a few comments on their own performance and products. Compare these reviews to the other London store and you'll see what I mean. And to say the shoes last an English winter... ?!

Useful review?
 by wiltshiresaint, 30 Mar 2008
Tried on a pair of shoes in Knightsbridge branch and told sales assistant I would think about them, whereupon ingratiating was noticeably replaced by sullen. Not a positive customer experience.

Useful review?
 by Consuming with Thought (6 reviews), 17 Feb 2008
An amazing store, a great product, and the staff really make you feel welcome. A much nicer experience than visiting their competitors!

Useful review?
 by Mayfair Madame, 08 Jun 2007
Beautiful. If going to Paris, visit the Rue du Faubourg Saint Honoré boutique: nice store and friendly staff.

Useful review?
 by Anonymous, 04 Nov 2005
Lovely boutique with lovely leather goods. If travelling in Paris, go to the Rue du Faubourg Saint Honoré boutique

(house number : 27) : nice store!!

Useful review?
 by Anonymous, 29 Sep 2005
Best quality shoes you can find, compared to any other high end designer brand. Fantastic value as the leather and durability of these shoes makes them look new no matter what you put them through (even rainy London winters)!

Useful review?
 by babs, 31 Jul 2005
Excellent yet low-key products.

Useful review?
 by Anonymous, 09 Apr 2005


Have we missed a great handbag shop in London? Let us know.

» » Handbags

Map of Tod's » Enlarge map
My lists
  •  Favourites
  •  Wish List
 

Add Tod's to a list of your favourite nice things in London, places you want to go, or a new list on any subject…