Tiffany & Co Jewellers London (Mayfair)

After scanning through the reviews on here I was very concerned about my intention to buy from Tiffany's London.

However, after calling the above number, I had a delightful conversation with a lady called Megan. She called the Old Bond St store and reserved an item for me to collect in the morning. Absolutely delightful service, and very elegant call waiting music as well.

Highly recommended.

by CGFilm, 15 May 2009

I emailed customer services 2 months ago to enquire about a replacement earring back but never received a reply. However, yesterday I visited their branch in Harrods where I was given 2 complimentary earring backs! Customer Services = NIL POINTS, Harrods Dept = 5 STARS!

by martintv5, 17 Apr 2009

Some of these reviews just about sum it up: NOT SO PREMIUM after all.

Last year, I bought the so-called 'Genuine Silver David Star Pendant' for my daughter as a token for her to wear following the death of her father. This pendant, as you can imagine, meant/means a lot to her. In her words: "He is always with me".

You can imagine our disappointment, as the so-called 'genuine' article is now gold in colour and looks really cheap and nasty. The only thing that remained silver is the 16" silver chain that the pendant is on. It's so annoying, as when the pendant was purchased it certainly wasn't on sale.

I will not be making any further purchases from Tiffany & Co.

by rogersmith, 14 Apr 2009

My boyfriend bought me a ring for Christmas that I have wanted forever. 3 months later my ring is broken and the enamel has come off. In New York I was told: "These rings are painted like a Rolls Royce". Well, if the enamel paint came of my Rolls after 3 months I would be even more annoyed and upset than I am.

Paying premium price, I naturally expect premium service. I was advised that I can send my ring back to be looked at but the damage will most probably be down to general wear and tear! This is a ring I thought was designed to be worn - if it was to look at in a box I wouldn't have bought it. Nowhere did it say that I shouldn't wear my ring or just save it for special occasions!

by jennebella, 02 Apr 2009

I visited Tiffany's yesterday with my daughter and was thrilled with the customer service. Thank you Antonio, you were so helpful!

by Julie Richards, 26 Mar 2009

I visited Tiffany's in London to look at potential wedding rings. I was directed to the right counter by the door man and then waited ages for someone to even acknowledge my presence. The man who did attend to me was totally disinterested (perhaps because I was a woman on my own). I tried on a number of rings but there was no real desire to help. I am going on Monday to buy the ring I want but taking my husband to me with me. I wonder if this will make a difference. A shop with a reputation such as it has must improve its customer service in London!

by scarrlett, 07 Mar 2009

Excellent service. The staff were really helpful and gave me the advice I needed. Many places could learn from them!

by sophiesmith229, 19 Feb 2009

My daughter was ecstatic when we bought her the necklace she had been hoping for at Christmas, only to find it was broken when she put it on. She is devastated that it's now February and we still have had no telephone or email reply as to having it repaired or exchanged. Customer servives must be non-existant or they just don't care. Considering the credit crunch, I'd have thought they wouldn't want to risk losing any custom.

by janice.gillatt, 05 Feb 2009

Having read the reviews I was shocked by my likely experience when calling the London Mayfair branch of Tiffany's. I too was bowled over by fabulous service on Fifth Ave in NYC, but it looks like we need to learn a few lessons for the UK. Tried calling 4 times this morning and the phone just rings out... and rings out... An answer machine would be helpful, but then I have no confidence that anyone would call back. I will go elsewhere.

by clmcdodd, 03 Feb 2009

I have visited Tiffany in New York a couple of times and my daughters were made to feel so special. The staff were welcoming and chatty. The staff in the London branch, however, were rude and thought that they were special. They need to learn some manners and customer service skills! We visited to buy my daughter a birthday present, but you get a better standard of service from a general high street store.

by pknight4, 23 Jan 2009

Waited 9 minutes on a telephone with no provision to leave a message. Totally pathetic.

by jon3110, 10 Jan 2009

Fab service from Tiffany New York a few years ago, appalling customer service from UK customer service when I was making an enquiry by telephone. Very, very disappointed. Didn't bother buying.

by smilleyhappy, 27 Nov 2008

In these economically testing times I for one as a customer appreciate good client service. I recently needed to buy a god-daughter a 21st present and was directed to one of the most helpful and engaging young people who helped me find the perfect gift - thank you Milli. Will be sending my friends to you!

by mbalfour, 06 Nov 2008

NEVER buying again from Tiffany's. First I knew of the real price of my necklace was when I was being asked to sign the credit card bill - no apology or explanation as to why I had been told a cheaper price. Then got an email asking for me to pay for the price of engraving AGAIN! Argos would provide a better service.

by asoghi, 05 Oct 2008

Just returned from New York, where I purchased an item. Not happy with its appearance after wearing it for just one day. Was told in New York that the London store would deal with any complaints. Rang them, only to be told to contact NY store. Totally misled and disappointed. I'll never buy again from Tiffany.

by madsmith, 31 Jul 2008

I went to Tiffany Bond Street London as a mother looking for a men's pendant for a 21st birthday. I had seen some on the website but when I got to the store they were not on show. They were brilliant, took me round the back and we scanned all the pages looking for the right one. Then they checked their stock. I came away with the perfect long-lasting present. Now off to New York - will be interesting to compare their customer service...

by chris.daley, 29 Jul 2008

Tiffany Bond Street London are very nice and helpful if you're there with your husband, but if you go back alone they treat you like the invisible person. I asked if they had earrings to match the chain my husband had bought me, and they said: "No",
just like that. So then I asked if they had another branch where I could buy the earrings and they said: "We have lots of other branches". Nothing more... So I just left.

by MarinainLondon, 20 Jul 2008

I went there today at lunchtime, looking for an engagement ring. The lady on the ground floor that directed me to the second floor was nice and helpful. Unfortunately, once on the second floor I was snubbed - no one even acknowledged my presence. There were two salesmen, but both were busy chatting and seemed more interested by the view outside the window. After 5 minutes I left.

by fchevalieruk, 24 Jun 2008

Many thanks to Tiffany, and especially Sophie at the Bond Street shop who was very helpful in locating an exact replacement for my Tiffany steamerica gold and diamond wedding band that I had stolen. Helpful, polite and very efficient. A pleasure being served, as always.

by paulwr, 15 Jan 2008

Trying to get replacement backs for some expensive diamond earrings. Called them and they said they would call back - they didn't. Called them again - no reply.

by sdd, 15 Jan 2008

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