Belstaff

I am shocked to read these reviews. I was in the Belstaff store and I had a very good experience - the staff were friendly and helpful and I found what I was looking for without any problem.

I recently called the store to try and track down a jacket I saw in a magazine. Unfortunately the item wasn't available yet, however the staff over the phone were very helpful as they took my details down and contacted me the following week to arrange a delivery of the item at my convenience. I am very happy with the item and service and am now arranging a visit to London to see the store to buy matching shoes.

Contrary to the bad reviews here, I had a rather pleasant experience in a recent visit to the store. The products are fantastic and the staff seemed to be very knowledgeable. Definitely worth a visit.

I phoned the London store to request an item to be mail-ordered. I found them very unhelpful and rude too. What is going on with them? Oh, and the same goes for Manchester. Maybe the same person recruited staff for both stores...

Thought I would give them a ring to understand their sizing, as I have been informed that they come up smaller than normal. Anyway, complete waste of time. I feel slightly saddened that another true British mark has fallen this way. I suggest if you are after a decent and still British-made (not Italian!) leather biker's jacket you go to Lewis Leathers. Still a classy brand and you can have the jacket hand-made to your spec for half the price of a flashy 'blouson' (Italian, French?? Oh dear... ).

My rating is not for the London store, which I have visited and found the staff extremely snotty, but for the Milan flagship store where they have the most helpful staff I have ever come across. They will do anything for you. If you can get a cheap flight and hotel like I did, then you will still come out with a better bargain price-wise and get a trip away as well. Possibly email them your request and they will help.

Awful staff - pretentious, unhelpful and rude. No useful stock. Agree, worst customer service ever experienced. One star is too much.

Dreadful, appalling service. Nothing in normal sizes. Said they would call me, but I had to repeatedly call them over 3 months 20 times and they never called back. Full of false promises. Finally told "Sorry, not actually available any more". The WORST customer service I have ever experienced. They clearly have no control over their stock, availability, or value chain, and a complete arrogant disregard for customers. One star is too much.

I second that. Looks of confusion and surprise when I said that I wanted a motorcycle jacket that I could actually wear while riding a motorcycle...

Despite the claims of the blurb above about the reputation built by Che Guevara, Steve McQueen and T E Lawrence, they don't stock any of the motorcycle clothing that they claim made the brand its name, just the nasty fashionable copies sold to the gullible. So the full range is not available. Don't bother to say the word 'motorcycle', as this puts the ill-informed staff into a panic.

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