Fenwick

63 New Bond Street
Mayfair, London
W1A 3BS
Tel: 020 7629 9161 Oxford Circus 0.2 miles

Mon-Sat: 10am-6.30pm
(until 8pm Thurs)

Fenwick

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Fenwick reviews



I love Fenwicks. It's insane that anyone should diss it - they must be rather odd.

Useful review?
 by arabella, 24 Jun 2009
They only have a 7 day return policy and do not do exchanges.

Useful review?
 by sss, 09 Jan 2009
Blah - the dullest store known to man! Walking through the doors is like walking into the 1980s. They're so out of touch it's hard to believe that they're still going. Never again.

Useful review? 1
 by Milla (46 reviews), 19 Nov 2008
The Fenwicks lingerie department is heavenly, and the staff are very helpful (especially the lovely lady who got me literally about 10 different styles when I was in the fitting room!). On the ground floor Blink is great for getting your eyebrows done, and the hair salon is perfect for a quick and cheap blow dry (£22 only). Fenwicks is my pay day treat, and despite the abysmal website, it's still a lovely little department store.

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 by Ditagirl (4 reviews), 18 Nov 2008
What a shame, would really have appreciated seeing what lines were in store. Need a smart interview outfit and willing to pay that bit extra for good quality but Fenwicks don't seem to want my custom!

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 by Stick_E17, 11 Jul 2008
I've been to Fenwick and loved it. Such a shame no product is displayed on the website for viewing and purchase.

Useful review? 1
 by helena marnoch, 02 Apr 2008
Although I have never been to Fenwick in London, when I next visit London I will not be drawn to go to the place because of their poor website.

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 by mrtommas, 27 Mar 2008
Useless website. Wake up Fenwicks, you're losing custom here! Why not spend some of your profits on improving your website?

Useful review?
 by PALMIRA, 10 Jan 2008
I can't believe that notes are on here about the poor website Fenwicks have, as far back as 2004!! WAKE UP FENWICKS - you are missing all the web customers who will just end up going to John Lewis or Selfridges. What a shame we can't see what you have to offer!

Useful review?
 by lynny, 23 Nov 2007
I recently purchased a kitchen spoon and asked not to have it wrapped. They refused on security grounds. While my one extra bag may not save the planet, this attitude and the arrogant and supercilious manner of the manager of the store will certainly go a long way to making the world a worse place.

Useful review?
 by gnattraincouk, 12 Sep 2007
This is the only department store I love in London. It's not brash like Selfridges, you don't have to cope with offensive incessant music and marketing, and it generally doesn't attract the endless unhappy celebrity/fashion-obsessed. The ambiance is calm and homely. Underwear and accessories in particular are excellent.

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 by Anonymous, 22 Sep 2006
Fenwicks website is abysmal - such a shame for a generally good store. What the designers need to focus on is the customer, not glitzy website gizmos.

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 by Serious Shopper, 24 May 2006
Fenwicks is fantastic.

Useful review?
 by Anonymous, 12 May 2006
As a retail store it needs to become more fashionable, more modern. The website needs improving too.

Useful review?
 by Anonymous, 01 Jan 2006
Hopeless, useless and a waste of space. Fenwick's stores have really been let down by their corporate superiors.

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 by dibbles, 20 Nov 2005
It's ok but should be a lot better!

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 by Anonymous, 09 Nov 2005
I wanted to find out whether I could order a replacement lampshade for a lamp I bought at Fenwicks a year ago. Their website offered no help whasoever. What is the purpose of it? All the information currently on their site could be obtained from Directory Enquiries. I will now have to make a journey into central London which I was hoping to avoid.

Useful review?
 by Anonymous2, 28 Aug 2005
What's the point of a department store having a website if you don't display what's for sale?

Useful review?
 by Anonymous, 06 Jun 2005
Why have Fenwicks got a website? I found no useful information there. I wanted to view lingerie.

Useful review?
 by Anonymous, 09 Dec 2004


Have we missed a great lingerie shop in London? Let us know.

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