Nails Inc reviews
I had recently gone to the Westfield branch in Debenhams and was suprised by how small it was - only three stations! I had the 3-week manicure, which I have had done before as I bought the Loyalty Card.
My first experience was not that great, as the 3-week manicure only lasted a week and a bit. However, the manager at Westfield branch did my nails over the Christmas period and they were still going strong by the end of January. Her service was fantastic and the atmosphere there was great. She did a consultation on my nails and recommended specific Nails Inc products to maintain them.
Although they could use a little more space (it was quite cramped), I would recommend this branch if you want quality and long-lasting nails.
by Vickytooshoes, 24 Feb 2010
My first experience was not that great, as the 3-week manicure only lasted a week and a bit. However, the manager at Westfield branch did my nails over the Christmas period and they were still going strong by the end of January. Her service was fantastic and the atmosphere there was great. She did a consultation on my nails and recommended specific Nails Inc products to maintain them.
Although they could use a little more space (it was quite cramped), I would recommend this branch if you want quality and long-lasting nails.
by Vickytooshoes, 24 Feb 2010
I had the worst manicure experience ever in the Canary Wharf branch last week. I asked for short filed nails and she brought out nail clippers and cut them down to nothing! They are not even straight. I paid over £40 for that - what a complete rip off. Never going back!
by jules607, 17 Feb 2010
by jules607, 17 Feb 2010
Went to Nails Inc for an eyelash extension treatment by one of their subsidiary brands called 'Get Lashed'. Was the worst experience ever.
First they got my booking wrong, so I ended up having to wait for 15 mins. Then the eyelash job was done in a cramped area by a technician who didn't specialise in eyelashes. She couldn't get my inner lashes, so my extensions looked half done - long on the outside, short on the inside. I have to say, the technician was patient and tried to do it several times, but eventually had to call it quits in case she broke my fragile lashes.
On top of all this, the extensions looked really fake and started dropping off the first night I took my eye makeup off. They were meant to last 1-2 weeks but within 72 hrs all the lashes had dropped off! Will NEVER go back again.
by blingling (3 reviews), 13 Feb 2010
First they got my booking wrong, so I ended up having to wait for 15 mins. Then the eyelash job was done in a cramped area by a technician who didn't specialise in eyelashes. She couldn't get my inner lashes, so my extensions looked half done - long on the outside, short on the inside. I have to say, the technician was patient and tried to do it several times, but eventually had to call it quits in case she broke my fragile lashes.
On top of all this, the extensions looked really fake and started dropping off the first night I took my eye makeup off. They were meant to last 1-2 weeks but within 72 hrs all the lashes had dropped off! Will NEVER go back again.
by blingling (3 reviews), 13 Feb 2010
I have been to the branch in Harvey Nics in Knightsbridge three times. The first time was great but the second and third were terrible. The finished product was bumpy and chipped within 24 hours. I tried to complain and was given another name and have not been able to get through. RUBBISH product, RUBBISH manicure.
by sll1980, 17 Sep 2009
by sll1980, 17 Sep 2009
I had a 3-week manicure done at at Nails Inc House of Fraser, Oxford Street. I was left waiting for ages as the technician had not arrived, the service was not very good, plus the counter and tools were grubby.
I think it really is dependent on who you get. The Assistant Manager did my nails, and they were not that great. They looked okay when they were first done but after 5 days some of the gel began to peel off. I don't really think it is worth £50 (unless you get a good technician, but it's pot luck) - you can probably get this done cheaper somewhere else.
If you do decide to have this treatment done, I would advise that you treat your cuticles first as they can't do this beforehand since the nail has to be oil-free. I personally will not go to Nails Inc again. The brand is totally overrated. They need to spend more time training their staff to deliver a consistent service. OPI are also offering a 3-week manicure, which may be a better bet.
by marie1, 16 Sep 2009
I think it really is dependent on who you get. The Assistant Manager did my nails, and they were not that great. They looked okay when they were first done but after 5 days some of the gel began to peel off. I don't really think it is worth £50 (unless you get a good technician, but it's pot luck) - you can probably get this done cheaper somewhere else.
If you do decide to have this treatment done, I would advise that you treat your cuticles first as they can't do this beforehand since the nail has to be oil-free. I personally will not go to Nails Inc again. The brand is totally overrated. They need to spend more time training their staff to deliver a consistent service. OPI are also offering a 3-week manicure, which may be a better bet.
by marie1, 16 Sep 2009
I must admit I was hesitant to return to Nails Inc after a disastrous manicure a few years ago. However, I was given a voucher as a gift for the Champagne Nail Bar in Harvey Nichols and was so impressed by the friendly atmosphere that I upgraded my treatment to the 3-week mani after being given some brilliant advice regarding nail care by my nail technician, a lovely girl called Natalie.
The champagne was a really nice touch and the manager really was the hostess with the mostest, engaging all the ladies there. I ended up chatting to the lady next to me for the duration of our treatment and we even ended up swapping emails to continue our conversation! I can't wait to go back. It's busy but fun, although the girls were telling me it's quieter in the mornings, so if you don't want the hustle and bustle it might be best to book that early slot.
By the way, my nails have been on now for 10 days and haven't chipped or started to wear off and they were dry instantly so I didn't smudge them. I'm hooked!
by livvy80, 15 Sep 2009
The champagne was a really nice touch and the manager really was the hostess with the mostest, engaging all the ladies there. I ended up chatting to the lady next to me for the duration of our treatment and we even ended up swapping emails to continue our conversation! I can't wait to go back. It's busy but fun, although the girls were telling me it's quieter in the mornings, so if you don't want the hustle and bustle it might be best to book that early slot.
By the way, my nails have been on now for 10 days and haven't chipped or started to wear off and they were dry instantly so I didn't smudge them. I'm hooked!
by livvy80, 15 Sep 2009
I am surprised by some of the reviews. I have used 2 branches regularly and have had no complaints whatsoever (I have the 3 week manicure). I recently went to the Harvey Nichols store and was less impressed as one nail started lifting after one day. I phoned them to complain and was given sincere apologies, a complimentary 3 week manicure with their head manicurist and was very impressed by their work and their response to my complaint.
by beccy_stanley, 28 Jul 2009
by beccy_stanley, 28 Jul 2009
Just visited the Nails Inc store in South Molton street near Bond Street tube. I have to admit, after being treated quite badly by the manager in the Harvey Nichols branch (she was very abrupt and not helpful in the slightest) and also reading some of the reviews on here, I did not have high hopes but I was really desperate for a manicure!
I walked in on a Saturday afternoon and didn't expect much, however the girls were extremely helpful and pleasant. I had the three-week manicure and was offered a pedicure at the same time - fantastic! I was more than happy to pay the price for the treatment that I received as it was of a very high standard. I also bought the course that was offered and will definitely return!
by shelly_davis, 15 Jul 2009
I walked in on a Saturday afternoon and didn't expect much, however the girls were extremely helpful and pleasant. I had the three-week manicure and was offered a pedicure at the same time - fantastic! I was more than happy to pay the price for the treatment that I received as it was of a very high standard. I also bought the course that was offered and will definitely return!
by shelly_davis, 15 Jul 2009
I was surprised to read some of the bad reviews about Nails Inc manicures. I have had several done - at South Molton Street, Terminal 5 and Harvey Nichols in Knightsbridge, also at the Vitality shows at Earls Court. I have always found the staff pleasant and the work professional. Colour choice is amazing and my manicures (just the basic) have lasted over a week without any chipping. Don't be put off, try them for yourself.
by razmatazz, 30 Jun 2009
by razmatazz, 30 Jun 2009
After reading all the reviews on this website, I was really wary of going to my Nails Inc. However, I went to the branch in Westfield Shopping Centre (London) and it was a very pleasant experience. I opted for the 3-week mani/pedi. Very experienced technician. The only downfall was the price - £110!! I don't think it warrants it, but after 4 days my nails still look as fab as they did when I came out of the salon.
by nadia24, 29 Jun 2009
by nadia24, 29 Jun 2009
As a first time Nails Inc customer, I had my nails done in the Harvey Nichols Knightsbridge branch and I have to say it was a great experience. The girls were so helpful and the lady who did my nails was very professional and gave me great advice on how to care for them.
I got a 'three-week manicure' and 2 weeks on my nails are looking like they did when I left the branch. The manicure has lasted perfectly and they are even growing! All the girls in the office want it now.
I will definitely return to get re-applied next week, especially as I had a lovely glass of champagne. Real treat and amazing service.
by celine100, 12 Jun 2009
I got a 'three-week manicure' and 2 weeks on my nails are looking like they did when I left the branch. The manicure has lasted perfectly and they are even growing! All the girls in the office want it now.
I will definitely return to get re-applied next week, especially as I had a lovely glass of champagne. Real treat and amazing service.
by celine100, 12 Jun 2009
RUBBISH PLACE, DONT RISK YOUR NAILS! Be warned, this is the worst nail salon ever. Massive damage done to my nails, which are still healing 3 months on. Decided to try Nails Inc on Molton Street as it's near a tube station. Oh how I regret ever going to them! It was the worst set of artificial nails I have ever gotten, let alone the damage caused.
I wanted to get my nails done as I was attending a wedding a mere 5 days later, so only needed nails to last a few days (1 week being the bare minimum other salons I have been to guarantee the nails will remain in good condition). It was two days when chipping started to occur. In the run up to the wedding I had to attend 3 salons to top up and repair the damage!! All this in less than a week. And it wasn't a cheap nail job either - they charged £70.
The nail technician asked where the wedding was and if there would be nail salons close by (?!?) Why, I asked, is there a problem with the nails; they will last me won't they? Long story short, the technician knew full well the quality of the product was rubbish. She also filed down my nails so much that red marks could be seen through the artifical nails and the pain for the next 48 hours was excruciating. Even those local Chinese nail salons on most high streets would have done a better job.
As I said, a rubbish place...
by Glam, 11 Jun 2009
I wanted to get my nails done as I was attending a wedding a mere 5 days later, so only needed nails to last a few days (1 week being the bare minimum other salons I have been to guarantee the nails will remain in good condition). It was two days when chipping started to occur. In the run up to the wedding I had to attend 3 salons to top up and repair the damage!! All this in less than a week. And it wasn't a cheap nail job either - they charged £70.
The nail technician asked where the wedding was and if there would be nail salons close by (?!?) Why, I asked, is there a problem with the nails; they will last me won't they? Long story short, the technician knew full well the quality of the product was rubbish. She also filed down my nails so much that red marks could be seen through the artifical nails and the pain for the next 48 hours was excruciating. Even those local Chinese nail salons on most high streets would have done a better job.
As I said, a rubbish place...
by Glam, 11 Jun 2009
I went to the South Molton branch last night and, to be honest, I wouldn't go back. Service wasn't great, had a '3 week manicure' and it was really bad. The first one I had was at House of Fraser and they did an amazing job, so am highly disappointed with the service at South Molton branch. The girl pushed back my cuticles until they were painful and I had to tell her to stop. When she made another mistake, she didn't apologise she just tutted at me and asked me if I'd put my hands under the UV lamp properly. Definitely won't be going back to South Molton... but the girl at House of Fraser was awesome!
by vickus01, 10 Jun 2009
by vickus01, 10 Jun 2009
Went to the South Molton Street clinic for a toe polish and manicure. Unprofessional, rubbish, a waste of money and time.
by 2020, 09 Jun 2009
by 2020, 09 Jun 2009
I paid a cash deposit of £20 to the Bishopsgate branch. When I arrived for my appointment 2 weeks later, not only had they cancelled it but they then claimed to have no record of my deposit. They refused to give me my deposit back and head office have not responded to any of my letters. Who in their right mind would buy anything from Nails Inc when this is how they treat their customers?
by jp24, 26 May 2009
by jp24, 26 May 2009
Agree about the Canary Wharf branch - worst manicure I have had for years, gloopy varnish which bubbled up. Manicurist (if you could call her that) was far more interested in selling me a product. And as this is in a business district where speed is of the essence, not having a heat lamp is ridiculous. Won't be using Nails Inc again.
by Ms Pf, 21 May 2009
by Ms Pf, 21 May 2009
I went to the Fenwick Nails Inc for the 3 week manicure and have been so impressed. The girls were lovely and gave me lots of advice, my nails look perfect. Definitely going back.
by squirrel, 26 Jan 2009
by squirrel, 26 Jan 2009
Went to the Canary Wharf branch yesterday for the 3 week manicure. They had run out of all colours other than bright red or bright purple. Assistants were rude and chatted amongst themselves. I opted for the normal manicure and came out with the worst job I have ever seen on my nails - blotchy, streaky, little bubbles... I couldn't believe they didn't have heat lamps to dry the varnish, and instead told me it would be up to 20 mins for it to dry properly. My local, The Nail Suite, is a hundred times better.
by S.Silva, 29 Nov 2008
by S.Silva, 29 Nov 2008
Visited the Debenhams concession in Wimbledon with a £50 gift voucher. The mangager recommended the 3-week manicure. I was absolutely appalled with the outcome. My nails looked deformed - lumpy, air bubbles, the colour was all round my fingers. Whenever I told her they looked very lumpy she snapped that she hadn't yet finished. I was so upset in the end, I just had to walk away.
Less than 6 hours later the gel peeled from 6 of my nails and the rest I could just peel off myself. Total waste of time and money. Will NEVER go there again and will tell all my friends and colleagues about how useless they are.
by cat_shorty2004, 10 Nov 2008
Less than 6 hours later the gel peeled from 6 of my nails and the rest I could just peel off myself. Total waste of time and money. Will NEVER go there again and will tell all my friends and colleagues about how useless they are.
by cat_shorty2004, 10 Nov 2008
I have been to the Canary Wharf branch today and think it's the worst service ever received. Will never go there again - it's just a rip off.
by alekrishna, 22 Oct 2008
by alekrishna, 22 Oct 2008
Have we missed a great manicures in London? Let us know.
Photograph © Nails Inc
