Nails Inc

I would never recommend anyone to go here. Took my clients for a pampering session here and instead of a 45 mins session we ended up waiting for 1 hour to be served and the service took another 1 hour 15 mins to end. The service was longer not because they were apologetic but rather because the staff were fluffing around talking to each other. They didn't smile, didn't apologise, and even made my client's nails bleed!

What is more shocking is that I have been overcharged and I am now trying to ring them but there is no answer! What sort of service is this?! Nails Inc should really look into their business again. Start getting professionals rather than beauty school dropouts.

Went to Nails Inc to have my false nails removed, thinking because they are expensive I was going to get a quality treatment. They soaked them off in accetone and they looked okay, not much damage from having them on. The manicurist then told me she was just going to buff over them to get any left-over bits off. She buffed so much with a very harsh file that I ended up with holes in my nail plate - I could see the skin under my nails, and what was left of my nails was red and sore. She just blamed it on the application I had somewhere else, and didn't offer me any form of help. I walked out and went to the next closest branch, (happened to be House of Fraser), where they were more understanding. No complaints about that branch. It's all about the staff... My nails have now healed after 2-3 months.

I have been trying to use the offer that Nails Inc and Oyster have in place. On the Oyster site it clearly states that the offer is open to all Oyster card holders on Sundays, Mondays and Tuesdays at all London branches of Nails Inc until 15th April 08.

However, I have had excuses that range from "This was an offer from last year", to "Sorry, this is not applicable at this branch". I find this quite frustrating, constantly having to explain myself, when this is in fact a genuine offer. Nails Inc should communicate this offer to all their branches and employees - that way customers might not end up feeling like victims of false advertising.

Very bad service. Had a treatment booked, it got cancelled because of staff sickness and then cancelled a second time for the same reason. Finally had a manicure with them and waited 20 mins because they had double-booked my slot. The manicure itself was awful - she cut my cuticles and drew blood, the massage bit was very short, and I could have painted them better myself. I complained to the manager, and had them repainted by someone called Sarah, who did a better job. They look OK if you ignore the dry blood around my cuticles! (This was in the South Molton branch.)

As a long-time client (the service deteriorated when their best manicurist left) of Nails Inc, House of Fraser, I was thoroughly disgusted when I arranged an appointment for 11.00 and got there to be informed that the manicurist was in a meeting. She finally appeared at 11.25, with no immediate apology and asked if I was in a hurry and had somewhere else to go. I wrote to Nails Inc in January, complaining about the lack of customer service and, surprise surprise, I have not had a reply. As a loyalty card customer, I cannot wait for my last card to be used up.

I went for my first appointment yesterday at the Nails Inc in Canary Wharf and I am DISGUSTED at the way I was treated by the staff. I booked a 3-hour manicure and pedicure (clearly stated to cost £110 and this price was confirmed by the manager on the phone), to be told by the girl that would be treating me that this does NOT include a pedicure! If I was to have a pedicure, she said, I would have to pay an extra £40 - amounting to a total of £150! I was very confused and asked why. The girl was extremely rude to me. In the end, I decided to just have a manicure for £40. In the middle of my manicure the girl was so rude that I got up during my treatment and walked out! She should have been sacked for what she said to me - and her manager sat there and did nothing!!

I have never experienced anything as bad as Nails Inc - it is a complete waste of time and money.

I have only ever had bad experiences wirh Nails Inc and would never have returned, but I received a gift voucher so I booked with House of Fraser branch. I noted all their names in case I needed to complain again. However, the manager (Danielle) was very welcoming and put me with an experienced therapist (Maria). I had a great manicure and I found her perfectly polite. My visit changed my opnion of Nails Inc. I think you just have to find the right therapist.

From a professional salon owner's point of view, Nails Inc are terrible with customer care. I certainly do not buy direct from them myself and would never recommend them to any other salon owner. Some of the products are good but their attitude is not. In my opinion, they won't be around for much longer. Shame, as the concept was fine but their staff are a disgrace.

Had full set of tips with French polish finish at Nails Inc, Debenhams. They were a DISASTER, absolutely terrible. They guy who did the work was so rough that he made my cuticles bleed in about 4 places and I had scabs for the next week all around my fingers. He spent most of his time chatting with the other workers, so the length and shape of my nails were all over the place and the French tips were really inconsistent in shape and size. I was so unhappy that I went back about half an hour after I left and had 2 nails completely re-done. Within a week two had completely lifted off and a few days later a third!

They really need to raise their game and make big improvements to their standards (both of the staff and their quality of work). I would most definitely NOT RECOMMEND them to anyone.

I thought it would be a great idea to treat myself and my mum and get our nails done for Christmas. It cost £45 each, which was a lot more than some places charge, but being Nails Inc we thought it would be fantastic. We were very wrong. The girls were too busy chatting to be bothered about how our nails were looking. The French tips looked terrible and all the nails ended up different lengths. I would never waste that money again and certainly wouldn't recommend anyone to go there.

I had the WORST manicure ever from a woman that worked at the Nails Inc in Selfridges. It was so bad that I had to go to the Opi salon in the same store and have it all fixed. I was furious. I will never go to a Nails Inc salon again.

I recently had an excellent manicure at the South Molton St branch (it was the '3 Week Manicure' and it really did last 3 weeks!) I feel they have really improved and the refurbishment of the salon is excellent. Will definitely return.

Not very impressed at all. We went to the Harvey Nics Champagne Nail Bar, only to be told that our appointments weren't in the book (while we were there it happened to another customer as well), so they slotted us in for half the appointments we had booked for. What a waste of £40! The service and manicure we received were under par. Will definitely not be going back.

To top it all off, we were offered complimentary pedicures and told the manager would ring us the next day to sort out new appointments. 4 days later and as many phone calls by myself have all had the same response: the manager is not available and she will call you back as soon as she returns. If this is the service they offer, then it is a wonder they are still in business!

I love Nails Inc, especially the ones in Harvey Nichols and Selfridges. The girls give the best manicures ever!

Went to Nails Inc thinking I was in for a treat. The technicians all looked un-presentable. The nail tech filed my nails in to points and the French manicure was uneven. They haven't got a clue what a good manicure is. Expensive too, for 15 mins.

Bad, nasty attitude. Went for a quick repair, they broke my nail even more!

Had a full set of extensions done and they were so bad I had to soak them off the next day. What a waste of money! I will never go back.

Don't bother with Nails Inc is my advice. Too many people are saying the same thing for it not to be true. The staff in Harvey Nichols, Knightsbridge are uninterested in anything but talking to each other, consequently giving very poor service. Meanwhile the girls in Selfridges rip your cuticles to the point of bleeding! Awful. As for South Molton Street branch, the place needs ripping out and refitting (very grubby) and the staff are in a daydream/inefficient .

After hearing lots of good things about this place, I decided to have the full works here two days before my wedding.

The whole experience left me in tears. The girl who did my manicure decided to cut my nails instead of filing them, leaving me with an assortment of lengths. Her advice to me was to eat lots of almonds as this will help the shorter nails grow faster in time for the big day. (My sister actually saved the day as she glued on articficial nails that she painted immaculately - for free!)

The pedicure experience was no better as I ended up having so much cuticle being ripped off that I bled. I had more varnish on my skin than my nails and sore toes on my journey home.

I will never come back to this place again and will not recommend it to anyone.

I have been to a few Nails Inc salons and had really awful treatments. The French polish is never neat - one girl even cut me with cuticle nippers and pretended it never happened. I went to the one in House of Fraser on Oxford St out of desperation, as I had an unexpected evening booked. I had a lovely girl (Maria), who gave me a perfectly nice manicure and some good advice too. My nail polish lasted a whole week. I was so pleased. I did find the manager quite pushy, but I go back every so often and have the same girl do my nails.

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