Nails Inc Manicures London (Mayfair)

I was surprised to read some of the bad reviews about Nails Inc manicures. I have had several done - at South Molton Street, Terminal 5 and Harvey Nichols in Knightsbridge, also at the Vitality shows at Earls Court. I have always found the staff pleasant and the work professional. Colour choice is amazing and my manicures (just the basic) have lasted over a week without any chipping. Don't be put off, try them for yourself.

by razmatazz, 30 Jun 2009

After reading all the reviews on this website, I was really wary of going to my Nails Inc. However, I went to the branch in Westfield Shopping Centre (London) and it was a very pleasant experience. I opted for the 3-week mani/pedi. Very experienced technician. The only downfall was the price - £110!! I don't think it warrants it, but after 4 days my nails still look as fab as they did when I came out of the salon.

by nadia24, 29 Jun 2009

As a first time Nails Inc customer, I had my nails done in the Harvey Nichols Knightsbridge branch and I have to say it was a great experience. The girls were so helpful and the lady who did my nails was very professional and gave me great advice on how to care for them.

I got a 'three-week manicure' and 2 weeks on my nails are looking like they did when I left the branch. The manicure has lasted perfectly and they are even growing! All the girls in the office want it now.

I will definitely return to get re-applied next week, especially as I had a lovely glass of champagne. Real treat and amazing service.

by celine100, 12 Jun 2009

RUBBISH PLACE, DONT RISK YOUR NAILS! Be warned, this is the worst nail salon ever. Massive damage done to my nails, which are still healing 3 months on. Decided to try Nails Inc on Molton Street as it's near a tube station. Oh how I regret ever going to them! It was the worst set of artificial nails I have ever gotten, let alone the damage caused.

I wanted to get my nails done as I was attending a wedding a mere 5 days later, so only needed nails to last a few days (1 week being the bare minimum other salons I have been to guarantee the nails will remain in good condition). It was two days when chipping started to occur. In the run up to the wedding I had to attend 3 salons to top up and repair the damage!! All this in less than a week. And it wasn't a cheap nail job either - they charged £70.

The nail technician asked where the wedding was and if there would be nail salons close by (?!?) Why, I asked, is there a problem with the nails; they will last me won't they? Long story short, the technician knew full well the quality of the product was rubbish. She also filed down my nails so much that red marks could be seen through the artifical nails and the pain for the next 48 hours was excruciating. Even those local Chinese nail salons on most high streets would have done a better job.

As I said, a rubbish place...

by Glam, 11 Jun 2009

I went to the South Molton branch last night and, to be honest, I wouldn't go back. Service wasn't great, had a '3 week manicure' and it was really bad. The first one I had was at House of Fraser and they did an amazing job, so am highly disappointed with the service at South Molton branch. The girl pushed back my cuticles until they were painful and I had to tell her to stop. When she made another mistake, she didn't apologise she just tutted at me and asked me if I'd put my hands under the UV lamp properly. Definitely won't be going back to South Molton... but the girl at House of Fraser was awesome!

by vickus01, 10 Jun 2009

Went to the South Molton Street clinic for a toe polish and manicure. Unprofessional, rubbish, a waste of money and time.

by 2020, 09 Jun 2009

I paid a cash deposit of £20 to the Bishopsgate branch. When I arrived for my appointment 2 weeks later, not only had they cancelled it but they then claimed to have no record of my deposit. They refused to give me my deposit back and head office have not responded to any of my letters. Who in their right mind would buy anything from Nails Inc when this is how they treat their customers?

by jp24, 26 May 2009

Agree about the Canary Wharf branch - worst manicure I have had for years, gloopy varnish which bubbled up. Manicurist (if you could call her that) was far more interested in selling me a product. And as this is in a business district where speed is of the essence, not having a heat lamp is ridiculous. Won't be using Nails Inc again.

by Ms Pf, 21 May 2009

I went to the Fenwick Nails Inc for the 3 week manicure and have been so impressed. The girls were lovely and gave me lots of advice, my nails look perfect. Definitely going back.

by squirrel, 26 Jan 2009

Went to the Canary Wharf branch yesterday for the 3 week manicure. They had run out of all colours other than bright red or bright purple. Assistants were rude and chatted amongst themselves. I opted for the normal manicure and came out with the worst job I have ever seen on my nails - blotchy, streaky, little bubbles... I couldn't believe they didn't have heat lamps to dry the varnish, and instead told me it would be up to 20 mins for it to dry properly. My local, The Nail Suite, is a hundred times better.

by S.Silva, 29 Nov 2008

Visited the Debenhams concession in Wimbledon with a £50 gift voucher. The mangager recommended the 3-week manicure. I was absolutely appalled with the outcome. My nails looked deformed - lumpy, air bubbles, the colour was all round my fingers. Whenever I told her they looked very lumpy she snapped that she hadn't yet finished. I was so upset in the end, I just had to walk away.

Less than 6 hours later the gel peeled from 6 of my nails and the rest I could just peel off myself. Total waste of time and money. Will NEVER go there again and will tell all my friends and colleagues about how useless they are.

by cat_shorty2004, 10 Nov 2008

I have been to the Canary Wharf branch today and think it's the worst service ever received. Will never go there again - it's just a rip off.

by alekrishna, 22 Oct 2008

I have been to their concession in John Lewis, Victoria Street and they are a bit pants. I'm yet to find a decent manicurist as they keep putting me off spending money for a paint job I could do better myself (and I'm not really a girly girl, just like to look groomed). Staffed by students who aren't that clever and who don't explain anything... plus it's quite expensive.

by darklady (3 reviews), 31 Aug 2008

I had a pedicure here yesterday and it cost £47!! Dead skin removal consisted of a half-hearted scrape with an EMERY board! The painting was extremely poor and the staff clearly couldn't care less. Customers were being turned away as they chatted amongst themselves and ate bags of crips! I will NEVER go to this place again.

by hilarywills, 10 Aug 2008

I am amazed by what all these people have written in their reviews. I think that Nails Inc is really good and I have never been treated badly by the staff. I would definitely recommend Nails Inc to anyone, even though it is quite expensive. They know what they are doing and they do a good job.

by ellie forbes, 31 Jul 2008

I went to Nails Inc last night for a manicure. From the moment I booked, my opinion on this salon has gone downhill. Whoever I spoke to on the phone was snappy and rude, for no reason! When I arrived the girl on reception ignored me and then gave me the up and down look. Unfortunately she was the same girl who did my manicure. She didn't say ONE word to me, not ONE throughout. My mini manicure, which cost £17, took her less than ten minutes - it was a slap dash job and she clearly just wanted to get it done so she could go talk to her friends. I will never go back. I only went as OPI in Selfridges were fully booked, and I regret it. Waste of money, and a crappy experience.

by Ditagirl (4 reviews), 16 Jul 2008

As a nail tech that used to work for Nails Inc, I will tell you that the girls are not well paid. They do have many branches, which often means they take on beauty school leavers. However, there are a few good, experienced technicians - like myself - who actually care how the clients are treated. This is obviously important to grow clientele.

by Diamonds, 19 Jun 2008

I find the girls that work in Nails Inc city store very nice and have had no problems with my nails. However, the manager is awful. Recently I had the manger of the branch calling me at work asking me if I wanted to buy a loyalty card. When I said "No, thank you" she offered to discount the price even further. In the end I bought a loyalty card (£120), and now it seems because I have one I can't get an appointment!

by kim3, 18 Jun 2008

I would never recommend anyone to go here. Took my clients for a pampering session here and instead of a 45 mins session we ended up waiting for 1 hour to be served and the service took another 1 hour 15 mins to end. The service was longer not because they were apologetic but rather because the staff were fluffing around talking to each other. They didn't smile, didn't apologise, and even made my client's nails bleed!

What is more shocking is that I have been overcharged and I am now trying to ring them but there is no answer! What sort of service is this?! Nails Inc should really look into their business again. Start getting professionals rather than beauty school dropouts.

by juiceyspams, 18 Apr 2008

Went to Nails Inc to have my false nails removed, thinking because they are expensive I was going to get a quality treatment. They soaked them off in accetone and they looked okay, not much damage from having them on. The manicurist then told me she was just going to buff over them to get any left-over bits off. She buffed so much with a very harsh file that I ended up with holes in my nail plate - I could see the skin under my nails, and what was left of my nails was red and sore. She just blamed it on the application I had somewhere else, and didn't offer me any form of help. I walked out and went to the next closest branch, (happened to be House of Fraser), where they were more understanding. No complaints about that branch. It's all about the staff... My nails have now healed after 2-3 months.

by abby28, 11 Apr 2008

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