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The CityThe Refinery reviews
Haircuts are hit or miss. I have had to wait each time I have scheduled a haircut and no apologies or explanations are offered. Each time I visit I am greeted by a surly receptionist who can barely speak English. Not sure why I continue to return, given the cost and poor service...
by quinton, 06 Mar 2008I had the grooming package - 5 hours of pampering! Best I've had. Great team as well. Try it.
by Sirak, 12 Feb 2008A good start to my consultation, but left with a bad haircut. I only really went because they use Philip Kingsley products, but nobody could be bothered to give me proper aftercare advice. So I thought I'd give them the benefit of the doubt and pop in for some new products. I was prepared to spend, but still managed to leave empty-handed. I even asked about Shu Uemura facials, but all they could be bothered with was to hand me a leaflet.
An expensive salon that is staffed with people that don't listen and don't care. So I then walked into Capa, Berkeley Street, and got a great head massage and a winning smile!
Great deep tissue massage at Mayfair branch (best I have ever had) by a therapist who clearly knew what he was doing. Friendly staff, not at all snooty given the location. Will definitely be back.
by Anonymous, 01 Sep 2006Finally I have found a spa in the West End that caters for those of us who want excellent treatments and friendly service. Good service without being stuffy and over the top.
by PM, 30 Jan 2006From start to finish I experienced refreshingly down-to-earth yet professional service. Finally a spa that is not stuck-up and stuffy!
by TG, 29 Jan 2006I was disappointed at reception level. No times were kept to and I was not informed as to what was happening. The staff were pleasant but I did not have the Rolls Royce experience you would expect. I had to chase for the second treatment. Staff performing the treatments were professional but no apologies offered for lateness. Requires better management and organisation for an establishment with those prices.
by AB, 15 Sep 2005I first gave a present of a session at the Mayfair branch in 2001, to my boyfriend - the dry-flotation tank. His verdict was 'unusual but enjoyable'.
Two years later repeated it, but went to the Bishopgate branch, (closer to where he works) - not so good, the reception staff poor. Seemed unsure of the booking, made my boyfriend wait around, were cold. Complete contrast. There was a distinct lack of professional care/high quality service that you want, expect and pay for.
But overall-the staff performing the treatments were excellent. Good products, too.
Have we missed a great men's grooming salon in London? Let us know.
Stuart PhillipsCovent Garden »
Paul EdmondsKnightsbridge »
MichaeljohnMayfair »
