Other branches of Gucci in London:
Knightsbridge (Main Branch), The CityGucci reviews
Went to the store for a Gucci replacment watch strap. Directed across road and up elevator to service desk. No one on desk. Eventually knocked and opened nearby door. Staff all chatting in there. Girl came out and told me off for daring to open the door. Said watch would have to go off for 5 weeks. Asked about larger size strap - purpose of the visit. She returned into the back, finally reappearing to say watch obsolete, so no strap. No apology, nothing. We were intending to go back into the store to make some puchases. Wild horses won't get me across their threshold again.
by tedshep, 29 Jan 2010
by tedshep, 29 Jan 2010
The member of staff who served me in the Bond Street store was
extremely rude and I regretted buying shoes there. Complained
to Head Office about the way I was treated and they were very apologetic, but my experience has put me off returning to this particular store.
by elainecolom, 31 Oct 2009
extremely rude and I regretted buying shoes there. Complained
to Head Office about the way I was treated and they were very apologetic, but my experience has put me off returning to this particular store.
by elainecolom, 31 Oct 2009
Gucci staff can sometimes be nonchalant and unhelpful, snobbish and utterly arrogant. Nice shop but the staff lack adequate training and customer service principles. Would rather shop in Gucci Selfridges or Harrods. The shop in Knightsbridge is absolutely fabulous in all aspects.
by fmhamssen73, 30 Aug 2009
by fmhamssen73, 30 Aug 2009
I called to try and make an enquiry about some sunglasses. After being left on hold, first for 5 mins then for 10 mins, I was told to call back as everyone was busy. This was 10.30 on a Wednesday morning. Not very good service.
by natbaldwin, 01 Jul 2009
by natbaldwin, 01 Jul 2009
Fantastic customer service. Bought a lot of items. Thanks Gucci.
by gucci-79 (2 reviews), 10 Jun 2009
by gucci-79 (2 reviews), 10 Jun 2009
Staff are rude and the ones in Swan House customer service even ruder. I purchased a toggle necklace which, after 3 wears, oxidised. They tried to make me pay £20 to get it cleaned when it was their product that was faulty. I will never shop at Gucci again due to the fact they are so rude.
by misskitten3000, 10 Jun 2009
by misskitten3000, 10 Jun 2009
I bought some shoes from the Bond Street branch and the male member of staff that served me was unhelpful and very arrogant... That is, until he realised that I wanted to purchase two pairs of shoes and then his attitude changed slightly.
Not impressed with the service at all. Such a shame, as there were many beautiful pieces in the store. I won't shop there ever again though; I'll go to Gucci in Harrods next time, as the staff there were very nice and very helpful.
by lisa.hipkins, 28 Dec 2008
Not impressed with the service at all. Such a shame, as there were many beautiful pieces in the store. I won't shop there ever again though; I'll go to Gucci in Harrods next time, as the staff there were very nice and very helpful.
by lisa.hipkins, 28 Dec 2008
The staff are lost in the game - not helpful and very rude. Go to Harrods Gucci, it has amazing staff.
by ysl_007 (2 reviews), 14 Nov 2008
by ysl_007 (2 reviews), 14 Nov 2008
The staff are just rude and don't care - a shame, because they have some lovely pieces. Go to Gucci in Harrods, it's much better.
by jaz Grewal 2 "top london reviewer" (14 reviews), 27 Aug 2008
by jaz Grewal 2 "top london reviewer" (14 reviews), 27 Aug 2008
Have bought a few things in this store and have found the staff extremely helpful, polite and you can have a laugh with them. Utterly the best store I have been in, and I will keep buying from there.
by Designerboy86 (2 reviews), 11 Jul 2008
by Designerboy86 (2 reviews), 11 Jul 2008
I have enjoyed shopping in Gucci store at Sloane Square very much. Staff are friendly and very professional.
by Catarina, 14 May 2008
by Catarina, 14 May 2008
Pretentious staff, but when you actually buy something they seem to take much more interest.
by Uttermaniac (12 reviews), 10 Apr 2008
by Uttermaniac (12 reviews), 10 Apr 2008
Have we missed a great menswear shop in London? Let us know.







