Gucci Shop London (Mayfair)

Went to the store for a Gucci replacment watch strap. Directed across road and up elevator to service desk. No one on desk. Eventually knocked and opened nearby door. Staff all chatting in there. Girl came out and told me off for daring to open the door. Said watch would have to go off for 5 weeks. Asked about larger size strap - purpose of the visit. She returned into the back, finally reappearing to say watch obsolete, so no strap. No apology, nothing. We were intending to go back into the store to make some puchases. Wild horses won't get me across their threshold again.

by tedshep, 29 Jan 2010

The member of staff who served me in the Bond Street store was
extremely rude and I regretted buying shoes there. Complained
to Head Office about the way I was treated and they were very apologetic, but my experience has put me off returning to this particular store.

by elainecolom, 31 Oct 2009

Gucci staff can sometimes be nonchalant and unhelpful, snobbish and utterly arrogant. Nice shop but the staff lack adequate training and customer service principles. Would rather shop in Gucci Selfridges or Harrods. The shop in Knightsbridge is absolutely fabulous in all aspects.

by fmhamssen73, 30 Aug 2009

I called to try and make an enquiry about some sunglasses. After being left on hold, first for 5 mins then for 10 mins, I was told to call back as everyone was busy. This was 10.30 on a Wednesday morning. Not very good service.

by natbaldwin, 01 Jul 2009

Fantastic customer service. Bought a lot of items. Thanks Gucci.

by gucci-79 (2 reviews), 10 Jun 2009

Staff are rude and the ones in Swan House customer service even ruder. I purchased a toggle necklace which, after 3 wears, oxidised. They tried to make me pay £20 to get it cleaned when it was their product that was faulty. I will never shop at Gucci again due to the fact they are so rude.

by misskitten3000, 10 Jun 2009

I bought some shoes from the Bond Street branch and the male member of staff that served me was unhelpful and very arrogant... That is, until he realised that I wanted to purchase two pairs of shoes and then his attitude changed slightly.

Not impressed with the service at all. Such a shame, as there were many beautiful pieces in the store. I won't shop there ever again though; I'll go to Gucci in Harrods next time, as the staff there were very nice and very helpful.

by lisa.hipkins, 28 Dec 2008

Bought loads! Love it, love it, love it!!

by firststop2, 30 Nov 2008

The staff are lost in the game - not helpful and very rude. Go to Harrods Gucci, it has amazing staff.

by ysl_007 (2 reviews), 14 Nov 2008

The staff are just rude and don't care - a shame, because they have some lovely pieces. Go to Gucci in Harrods, it's much better.

by jaz Grewal 2 "top london reviewer" (14 reviews), 27 Aug 2008

Have bought a few things in this store and have found the staff extremely helpful, polite and you can have a laugh with them. Utterly the best store I have been in, and I will keep buying from there.

by Designerboy86 (2 reviews), 11 Jul 2008

I have enjoyed shopping in Gucci store at Sloane Square very much. Staff are friendly and very professional.

by Catarina, 14 May 2008

Pretentious staff, but when you actually buy something they seem to take much more interest.

by Uttermaniac (12 reviews), 10 Apr 2008

Gucci

Add your review

Gucci reviews

» » Menswear

My lists