The Westbourne reviews
by Bestdish, 08 Jun 2013
by Jhunter, 11 Aug 2012
by SebG, 24 Jul 2012
by dgarb24, 28 May 2012
The service, though, has always been ropey. Waiting and bar staff who seem annoyed to be working, or even have a basic idea of what they are meant to be doing (providing friendly, efficient customer service – if you were wondering what the answer was...), really let this place down. Yesterday, I experienced the worst service and attitude imaginable.
Simple things like not bring meals out at the same time, not thinking that people might need cutlery to eat, that glasses would be useful with water. Not uncommon errors perhaps, being told that your waitress "doesn't do drinks – go to the bar" when you're sitting down to a meal seems incredible. So too does being charged for bread, and not being told that you can't order a side of fries, when fries comes on several of the other dishes. It just demonstrated a complete lack of understanding about what customers might want or indeed expect. That, coupled with the unhelpful attitude, made the whole operation comedically bad.
Though, the worst was to come. Deciding to stand up for my consumer rights (not something I would normally worry about), I asked the waiter to remove the service charge from the final bill, as service was something my table of five certainly did not receive, giving him an explanation. Not surprisingly perhaps, his response was not a helpful apologetic one. I was told that I wouldn't be able to run a tab in the future if I wasn't willing to the pay service charge, which really had nothing to do with my complaint. Even worse, the manager then came over, also with a shirty attitude, to explain that I was, "being unfair to the waiting staff who don't get paid much and rely on tips to get a decent wage"...
In effect, I was being blamed for The Westbourne not paying their staff properly, and being told that service charge had nothing to do with the level of service that we had received. We were all dumbfounded, to be honest. Perhaps if the staff were really in such a dire need of the £16 to share between how many of them, they might actually smile, be polite, and try to maintain a basic level of service so that they would get a tip; incredible...
This will certainly be my last time to The Westbourne, which is a shame because the food, as it happens, was very nice. Isn’t it a shame for the kitchen staff that their hard work is ruined by front of house? Next time I'm over in W11, I’ll be spending my money at The Cow (as I should have in the first place). Being trendy doesn’t mean you're allowed to have low standards. This is London, there are too many good places to go to deal with treatment like this.
by nicholas.b, 17 Oct 2011
by Zilah M, 19 Apr 2011
Rusty table outside, etc. That's a shame.
by George M., 16 Jan 2011
Service, on the other hand, is when someone welcomes you in, seats you down at your table, takes your drinks order and swiftly brings them, tells you about the food on the menu, gives you menus, takes your order and - again - brings it, speedily and promptly; it also involves checking you are happy with your food and drinks and seeing if there is anything else that could possibly be done to aid your comfort and enjoyment.
I'm not asking for overkill, but common decency, good manners and self-awareness at The Westbourne would go a long way to upping their star rating with me.
by JMM, 13 Dec 2010
Apart from the usual 'who the f**k are you in my pub?' look which is standard when you walk in, I was unlucky enough to be served a clearly out of date pint of prawns (let's kill the customers too!). I sent them back and said they tasted a little too fishy for my liking (I've eaten the same dish at The Cow numerous times and know how they should taste). In a very sarcastic, 'I hate my life because I work in a pub' way, the waiter took a long look at me and said, "They're prawns". I said that was pretty obvious but they don't taste right and a little off. He looked at me like I was a piece of dirt, turned around and walked off.
I waited there expecting the customary refund (I had just paid for a bottle of champagne for the table) but realised that this wasn't going to happen. The guy was laughing with his colleague and just pretended I didn't exist. What a brilliant place.
I have told everyone I know to avoid this place. Everyone says the same and I hope it goes bust.
by loza333 (2 reviews), 31 Oct 2010
The guy who served me behind the bar had no concept of customer service and this seemed to run through the place. I ordered a roast and asked to swap the parsnips for any other vegetable - a fairly straightforward request when the kitchen is turning out £14 mains you'd think, but clearly not! My request was not even entertained, with the guy stating: "The kitchen has never and will never alter the dishes". Unbelievable attitude!
So I ordered the pork and lentils instead, which, for just under £14, was the worst £14 I have ever spent on food. On top of this, the beer on tap (Deuchers) tasted like dish water.
A thoroughly disappointing experience and I would strongly recommend you go to The Cow over the road instead, or any other pub in Notting Hill.
by rob44, 07 Sep 2009
by liz.mcfarline, 05 Aug 2009
by juniorminister, 21 Jul 2009
It seems the owners of this establishment have a tendency to hire the rudest employees in London. Like, seriously, you’re a part-time bar man, get a grip and do what you're paid for - i.e. make people feel welcome. Every visit you're made to feel like you should be thankful to drink here; not, as it should be, the other way round. So, as always, one drink down and we go off to The Cow, and always have a great time.
After another such experience last week at the Westbourne, I am boycotting this place and advising all whom I see to do the same. Will anything ever change? Probably not, I just wanted to vent... and hopefully some of the bar staff will read this.
by david_r, 04 Jun 2009
by GNESALB, 21 Apr 2009
by Eatingoutlover, 19 Jan 2009
by Les_Grossman, 07 Oct 2008
by Leanne305, 01 Oct 2008
by supertabs, 13 Nov 2007
Have we missed a great pub in London? Let us know.