Christian Louboutin London (Knightsbridge)

I visited the store in February to buy my wedding shoes. I received fantastic customer service and all the staff were lovely. I would highly recommend using the boutique rather than a department store as it is much more of an experience. I would like to add that I was not wearing any designer items but I was treated just as nicely as the designer brat who was was served before me. No problems at all - highly recommend!

by lauracrezz, 18 Feb 2010

I really love the shoes - comfortable killer heels. I never had a problem with the staff, they were always were very helpful and friendly. Today I have discovered that they are also great when it comes to mail order. I found a pair of boots which I can't get in Germany, and they will now post them to me.

by eva.gerlach (3 reviews), 20 Jul 2009

I visited this shop for my birthday present last month and I have to say that the staff were so friendly and helpful. Got the most gorgeous pair of shoes. Lovely little shop, very comfortable. Can't wait to go back for my next pair.

by Louise C (2 reviews), 20 Mar 2009

Went to the Motcombe Street store for my birthday treat. I was a bit sceptical after reading the reviews, but even though it was busy the assistant was really helpful and pleasant and apologised for the delay. I'd definitely go back there (when the piggy bank allows!). Prices were about £40 cheaper than Harrods as well!

by rebeccajford, 11 Mar 2009

I completely endorse the comments of your most recent contributor. I have seldom been to such a disagreeable shop. I had the temerity to ask advice on a pair of shoes for a Christmas present. The 'assistant' simply ignored me. Breathtakingly rude. As these people are plainly so flush with business that they simply don't need our money, we should take it elsewhere. Avoid. One star too good for them.

by Mouldtj, 23 Dec 2008

I found the staff very helpful and friendly. Beautiful and sexy shoes and, all in all, a great experience. (Although, the door person was ponderous and irritating, as was his Kevin Costner 'Bodyguard' impression. What is it with these people - he opens doors for God's sake!) Great shop, we will be back!

by Steven Pidcock (6 reviews), 22 Dec 2008

My boyfriend and I went to the Motcomb Street Christian Louboutin boutique to buy me a pair of heels for Christmas. It is a beautiful little boutique with lovely soft furnishings. The young girls that work there were so friendly. The young girl that served us was very helpful indeed and very pleasant. I finally found the pair of shoes that I liked after trying on ten pairs - the Declic in Navy, beautiful shoes and very well-made. I would definitely go back there. Lovely place, lovely staff.

by sarah and steven (2 reviews), 21 Dec 2008

Took my daughter to London for a birthday treat to buy a pair of her "must have" Louboutin shoes. Harrods was fine but did not have her size, so travelled over to the Motcomb Street store. What a disaster. I only had contact with two of the staff, who both treated me as if I was from outer space. These people could not spell customer service never mind deliver it. My daughter refused to ask any more questions and told me she would rather do without if it meant giving our business to these "snooty bitches". We left and went to Selfridges, where my daughter found the shoes of her dreams and I was left £1000 lighter.

by Maca123, 01 Dec 2008

After reading some of the reviews on here, I went to all of the major department stores to look for the perfect pair of shoes. As I couldn't find the right pair, I went to the Louboutin shop expecting the worst. But I have to say, I'm disappointed I didn't go there first...

The staff were so helpful and friendly. I found the shoes I wanted but not in the right colour. They contacted the other stores for me to see if they had any in stock and then gave me a variety of other websites etc I could try. All of the staff in the shop did say that they always try to help as much as they can but at busy times it is hard for them to give every customer their undivided attention (which is why some people may not have been happy with their service); but as I went there on a Tuesday afternoon and was the only customer in the shop, this was not a problem!

I would definitely return to the shop and would recommend it to anyone looking to buy a pair of CLs. Loved it!

by maisie_2004, 25 Nov 2008

Having to wait outside until someone opens the door (as it is always locked) is ridiculous! Snobby staff look you up and down and decide whether you're worth bothering with! No prices on the shoes and they almost begrudge telling you. Gorgeous shoes but the staff definitely need some more customer service training!

by sarah_shoegal (3 reviews), 15 Nov 2008

After reading the reviews, I nearly didn't come to this shop and was going to go straight to Harrods. But we decided to come here anyway and I am so pleased we did. The staff couldn't have been more helpful (and patient while I decided which pair to choose!).

There was a wide selection of shoes and, although we did then go to Harrods and Harvey Nic's just to make sure there were no others I preferred, this shop definitely had the best selection. I came away with a gorgeous pair of shoes that they had kindly put by for me while I went off to Harrods.

All in all, a great experience and I will definitely be going back there for my next pair!

by maryg111, 13 Oct 2008

I recently visited the Mount Street shop. There were 3 assistants, one of whom was snooty. The other two were lovely and the lady who attended on me was very helpful and friendly. Fab shop, fab shoes!

by harriesj (2 reviews), 09 Oct 2008

I visited the store in Motcomb Street. On entering I found the staff extremely snobby and condescending. One of the assistants came over and asked if they could help, in a snobby manner. My father had to leave and handed me over his black American Express card and said I could have whatever I wanted. On overhearing the conversation, the assistant went over to her colleagues and must have repeated what my father said. Three of them then came over and were ever so polite. However, because of the way I felt they'd judged me first time round, I left the store and went over to Harrods instead. The staff here need to learn that you should never judge a book by its cover!

by Fariahussain, 20 Jul 2008

My first visit to CL shop last weekend. FABULOUS. I went with some trepidation, following a few of the reviews. How wrong was I?? The staff were just great - so helpful. I loved every minute of the buying. I could have bought so many more pairs. Some lack of sizes for one of my nieces but the other niece was certainly very happy. By far the best shoes I have ever bought. They fit so snug from the very moment I put them on. Superb workmanship. They are just so 'it' and always will be.

by nenooj, 28 Jun 2008

It was my first visit to the Louboutin shop this weekend, and it was great. The staff were helpful and friendly. Although they were running low on some sizes in some styles, my aunt, cousin and I still managed to find plenty to like. My shoes are stunning and I can't wait to show them off.

by kmgardner, 22 Jun 2008

This was my first visit to the Louboutin shop. The staff were helpful and polite. Although, you do have to ask for the price as it is not displayed. I know they say if you have to ask, then you can't afford. Anyway, I did ask! I was told that the shoes I wanted cost £500. After contemplating for a while whether they were really worth it, I decided I would go ahead and buy them. I then proceeded to pay and was told that they were reduced to £300. That's a nice bonus I know, but I felt this demonstrated poor communication between staff. When I left the shop and took a closer look at my receipt, I noticed it said 'sale item, no replacements or refunds'. They didn't tell me that when I made my purchase. Trust me, if they had been faulty in any way I would have taken them back and demanded a refund.

My shoes are lovely and I am very happy with them. Christian Louboutin makes the most gorgeous shoes. My only complaint is that the staff need a little communication training.

by redshoeshoe, 18 Jun 2008

With the exception of Chanel and MB, there are no better shoes. I wear them and I love them - they're worth every single penny. However, I will NEVER buy them from Motcomb Street store again. The service is horrendous. I was treated as nothing by the store assistant over a year ago and I haven't been back since.

Go to Harrods, where they have a great selection and you get treated like an actual person.

by Milla "top london reviewer" (46 reviews), 19 May 2008

Went to London at the weekend to visit my sister and we went to Louboutin. What a wonderful experience. The shoes were amazing and I bought the most beautiful pair. The staff were really lovely too. Will definitely be going back.

by iasonidou, 14 Apr 2008

The staff here are awful, especially the snobby manager. I would never go back after I was made to feel like I was being looked down upon!

by alexrez, 25 Jun 2007

To be honest, I have always wanted a pair of these shoes and I do love the pair I bought. However, when I paid for them I was told that there was a problem with their card machine so they would have to call through to their Paris branch to get authorisation.

After receiving my bank statement I found out that this meant I ended up paying in Euros and, due to the exchange rate, had paid £16 more than I would have if I had paid in £!! I wasn't warned by the assistant of this, otherwise I would have paid in cash as frankly the shoes were expensive enough as it was.

I also had to have the shoes reheeled and soled after two wears, which ruined the gorgeous red soles. Great designs but generally disappointing quality, and I'm still smarting slightly from the extra cost.

by Kitdiva (3 reviews), 24 Jan 2007

Christian Louboutin

Add your review

Christian Louboutin reviews

» » Shoes

My lists