Berkeley Spa reviews
My husband booked me a mum-to-be spa package for my birthday treat. Upon my arrival at 12:30pm I was told the therapist had called in sick and they were trying to find a replacement. I was pretty annoyed when they had the cheek to ask me to wait for 1.5 hours for the other therapist to turn up. They gave me some lame excuse that didn't make sense about why they didn't have the common sense to call me earlier to inform me of the situation.
Anyway, to cut a long story short I eventually had my treatments. I found the staff to be condescending and the customer service level to be of a very poor level, considering this is meant to be a reputable hotel. Part of my package included a small gift of creams, which they did not give me when I left. When I remembered and called up, the receptionist told me this was not part of the offer, so I pointed out this was stated on their website. She then went on to give another lame comment, saying that they are in the midst of changing their packaging and will call me to confirm if they will be sending this or not! Who is she trying to fool?
I am very disappointed in the service and will not be going there again. I see this spa has not changed since the poor reviews in 2004!
by JYU, 16 Nov 2009
Anyway, to cut a long story short I eventually had my treatments. I found the staff to be condescending and the customer service level to be of a very poor level, considering this is meant to be a reputable hotel. Part of my package included a small gift of creams, which they did not give me when I left. When I remembered and called up, the receptionist told me this was not part of the offer, so I pointed out this was stated on their website. She then went on to give another lame comment, saying that they are in the midst of changing their packaging and will call me to confirm if they will be sending this or not! Who is she trying to fool?
I am very disappointed in the service and will not be going there again. I see this spa has not changed since the poor reviews in 2004!
by JYU, 16 Nov 2009
I had a massage and facial there. My facial was wonderful, especially because I had bad blemishes at the time and the facial calmed them down. They gave me great tips on what to do and recommended products to help. I have been using one of the products they stock - DDF - and I have been having very few problems. Unfortunately the massage was not as good as the facial, as it felt very rushed. One more thing - don't forget to have a dip in their pool.
by kiddo (6 reviews), 07 Sep 2007
by kiddo (6 reviews), 07 Sep 2007
I found the staff to be considerate and attentive. We ate first in the Petrus restaurant (fantastic, well worth its 2 Michelin Stars) then headed up to the spa. The whole day was great, as staff were friendly and went out of their way to make us feel comfortable.
by J&B (2 reviews), 19 Jun 2007
by J&B (2 reviews), 19 Jun 2007
Loved it. I have been there three times and each experience has been great! I have had great service there as well. Don't know what the others are talking about.
by RozzieT, 09 Nov 2006
by RozzieT, 09 Nov 2006
Whatever your thoughts about the place it is the only spa with a roof that comes clean off the swimming pool and a glorious view over Hyde Park and and Buck House!
by spice (4 reviews), 18 Jun 2005
by spice (4 reviews), 18 Jun 2005
I agree.... This place is a joke. Very rude and impolite - this was throughout the entire hotel. When it comes to customer care I think they left it out of the training programme. Go to the Mandarin - they have got it right!
by Anonymous, 08 Dec 2004
by Anonymous, 08 Dec 2004
Staff at the Berkeley Spa are rude and arrogant. They all believe they are above anyone else, even their clients. Do not advise you to go there!
by Anonymous, 27 Sep 2004
by Anonymous, 27 Sep 2004
Have we missed a great spa in London? Let us know.
Photograph © Berkeley Spa
