Busaba Eathai

My comment is the same as everyone else's - the service here is DISGUSTING. I don't know who these people think they are, but door staff are just b*tches and the waitstaff are plain rude. Yes, it's true the food is really nice and a decent price, but I don't like feeling like somebody is doing me a massive favour when I am paying for a meal and service. I've been to two branches of Busaba and on more than one occasion have found this to be the case. Boycott it if you can learn to live without it!

Food is very good - you must try the Thai calamari. It's a shame, and there is really no excuse, that the service doesn't match. You feel that you are at a cheap Chinese restaurant in Chinatown, where you get served insults with your noodles.

Aggressive, rude door staff, aloof waiters, nasty manager. Served undercooked chicken and treated me as though it was my fault when I complained. Rather than re-cooking it, they just cleared the table and delivered the bill.

Love this place - any time and any day! In fact, I'm going tonight. I get cravings if I haven't been for a few weeks.

Reasonably priced, incredibly tasty Thai food. Have been multiple times and the service has always been fine. But even if it isn't, who cares? - it's a casual place and the food is great. Only downside is you share tables with other diners and there are no backs on the chairs (mum found this hard work).

Am a regular at the Wardour Street branch. Great food at a good price. Really tasty and convenient too. It's a favourite of mine.

This has to be one of the best restaurants in London - very consistent between all branches, fantastic food, good value for money, and outstanding service. Will be going back soon!

I went to the Bird Street restaurant with a party of 12 for a surprise birthday and received the most appalling service - a great pity, since the food was great.

Went to Busaba for lunch with my boss and my colleagues, and oh my god - all the staff looked so miserable, so gloomy. None of them were smiling, it was almost painful to watch.The food was very tasty, served promptly and the portions were reasonable. But the waiting staff looked so unhappy, it kind of spoilt the whole experience (and it was a first for us). They would hardly speak to each other, and you could sense a really bad atmosphere between them - no eye contact, no smile etc. This reflected in the service. The waitress took the plates away while some of us were still eating (how rude) and she was just pleasant enough. It is a great shame, because there is a lot of competition in the area for Thai/Japanese cuisine, and Busaba (though less than a year old) definitely did not stand out.

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