Hamleys reviews
We bought a remote control car (RC Ferrari Enzo - £35) only yesterday and within approx 3 hours of playtime the remote control broke. When telephoning the store the automated system cuts the line dead every time, no matter which option you choose. We live in Shropshire so unless customer services answer the phone we are stuck with a unusable toy and a very sad and disappointed little boy.
by ashley41gob, 30 Oct 2009
by ashley41gob, 30 Oct 2009
I had a problem in the store and when I came home I contacted customer service twice and am still waiting on a reply. They are quick to take your money - pity customer service weren't as quick to respond. Very very disappointed.
by ashley.hendry, 12 Oct 2009
by ashley.hendry, 12 Oct 2009
Always wanted to visit Hamleys since I was a child. Took my three kids there last week. I've never been more disappointed in my life! Yes, they had a great range of toys, but nothing you couldn't get from your local Toys'R'Us. The toilets and baby changing facilities were the worst I experienced in my entire stay in London. Harrods toy department, on the other hand, offered most of the same toys plus other ranges from all over the world that I had never seen anywhere else. And they have a place where the children could actually stop and play. I'd go there if I were you.
by Fleur39, 26 Aug 2009
by Fleur39, 26 Aug 2009
It's the best toy jungle ever for adults and children. But TOO expensive - you can get the same toy and have change left in other stores.
by fateh, 15 May 2008
by fateh, 15 May 2008
My husband and I went to Hamleys last weekend and it was unbelievable! We had a great time and spent hours going through all the different floors. It's a truly magical place for both adults and kids. Very well staffed too.
by kellsstar, 07 Nov 2007
by kellsstar, 07 Nov 2007
We travelled from the US this summer and one of our priorities was visiting Hamleys. While the costs were much higher than in the US, we had a great time playing and participating in all of the demonstrations. What a wonderful place!
by Diva, 02 Oct 2007
by Diva, 02 Oct 2007
Wow! Toys galore! A bit more expensive than other shops, but all the toys were great.
by Anonymous, 17 Apr 2007
by Anonymous, 17 Apr 2007
Mahjong set great but instructions badly translated and unreadable. Even then there was no effort to tell how to play. Result: unusable game.
by Ludoman, 08 Jan 2007
by Ludoman, 08 Jan 2007
Spent 4 times more than I had planned simply because I just couldn't resist the amount of new gadgets on display and the excellent personalised service you get even in peak hours. Indeed, the best shop I've been to in a while.
by Anonymous, 27 Oct 2006
by Anonymous, 27 Oct 2006
A friend of mine won a competition which allowed us to stay overnight at Hamleys and I must say it was one of the best nights I have ever had.
by aimee, 28 Mar 2006
by aimee, 28 Mar 2006
I purchased three bubble guns and two did not work. When I emailed about the problems, I was not contacted. Looks like customer satisfaction is not a priority.
by dickem, 03 Jan 2006
by dickem, 03 Jan 2006
Hamleys online is not as good as experiencing a visit to the store - it's a must.
by ann alexander, 19 Oct 2005
by ann alexander, 19 Oct 2005
I used to love it but now the prices are so much higher than anywhere else and my kids get completely overwhelmed by it.
by faysby, 06 Jul 2005
by faysby, 06 Jul 2005
Have we missed a great toy shop in London? Let us know.
